Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Holiday admission
by bracegj88 - Posted on 31 August 2023
I brought my young son into A&E as he was unwell while we were on holiday. He was seen by the triage nurse with in ten minutes of walking into the hospital and sent straight to resus. The staff in A&E were incredible. They ensured he received prompt treatment. He was then taken to Acorn ward, this is where he stayed for three nights. Thank you to all of the staff. They were professional, caring and extremely knowledgeable. We received excellent care from all the doctors and nurses.
Visited August 2023
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Review titled Musgrove Park Hospital
Replied on 31 August 2023
Thank you for finding the time to write to us. This sounds very frightening for you but I am so pleased you were seen and cared for so quickly. I will share your lovely email with the team. I do hope you son is doing well.
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Review titled Massive thanks!
by Huw - Posted on 06 September 2023
Admitted needing emergency surgery. It was apparent that the relevant teams were flat out, short staffed and working additional hours. I was still looked after properly, politely and efficiently. I spent a few days in the hospital following surgery and have nothing but respect for the dedicated staff who looked after me, 'just doing their job'. I couldn't do it for an hour! huge thanks to all of you, the NHS is the best thing about this country.
Visited August 2023
Musgrove Park Hospital has not yet replied.
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Review titled Audiology for my Son
by Annimouse - Posted on 22 September 2023
My son saw a lovely audiologist who was fantastic with him. He has additional needs and she made every test fun and engaging, so much so that he didn't want to leave! Thanks Musgrove. Always our hospital of choice if we have one.
Visited August 2023
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Review titled Musgrove Park Hospital
Replied on 25 September 2023
I am really pleased to hear of you positive experience within Audiology. Many thanks for taking the time to feedback to the team.
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Review titled Real empathy
by sigmakh66 - Posted on 18 August 2023
My daughter came in with an abscess feeling very unwell. They looked after her tenderly and with real empathy. My daughter is a teenager, and they treated her like an adult but explained everything calmly and clearly. A huge thank you and they are a real asset to Musgrove Hospital
Visited August 2023
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Review titled Musgrove Park Hospital
Replied on 21 August 2023
Hi Sigmakh66 Thank you very much for taking the time to share your experience on the children's unit with us. Coming into hospital can be a really worrying time for young people and their parents/carers, I'm so pleased that our lovely team made the whole experience better for all of you. I hope your daughter is feeling much better now. I will pass on your lovely comments and thanks to everyone on the children's unit. Thank you once again Ang:-)
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Review titled From my entry to A and E till discharge
by MELVYN STUART DALWOOD - Posted on 13 September 2023
I consider my treatment from start to finish was 1st class by all members of staff that dealt with me I have no adverse observations what so ever relating to Musgrove Park Hospital.
Visited August 2023
Musgrove Park Hospital has not yet replied.
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Review titled Dangerous environment
by Anonymous - Posted on 18 August 2023
Poor communication between teams, lack of personal care offered. No nutrition and Hydration support. Unprofessional comments made to excuse failed care for example "skeleton staffing levels on weekends" resulting in preventable discomfort and pain due to actions in place not being addressed and completed.
Visited August 2023
Musgrove Park Hospital has not yet replied.
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Review titled Staff care
by Tripletrouble3 - Posted on 27 July 2023
The staff were really helpful, very kind and my son thought all the staff were very funny. All the staff made him feel comfortable and at ease. We were here for a long time and from A & E to PAU all staff were happy and put us at ease.
Visited July 2023
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Review titled Musgrove Park Hospital
Replied on 27 July 2023
Thank you for writing such kind words to us, I will share this with the team. I'm sorry to hear your son has been unwell and Hope is now recovering.
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Review titled Excellent Care
by Susan Brindle - Posted on 11 July 2023
I would just like to thank the staff at Musgrove Park Hospital for the care and efficiency they showed to my husband when he came in with a dangerously low blood pressure. He has dementia, and was treated with with compassion and patience, and was given a very thorough assessment with lots of advice for me on ongoing care. Thank you.
Visited July 2023
Musgrove Park Hospital has not yet replied.
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Review titled We felt safe and looked after
by tucanamc76 - Posted on 21 July 2023
My son was admitted to Oak ward for the day of his surgery and his recovery post op. We spent about 12 hours there before being discharged home. The nurses he had were both excellent, patient, kind and helpful. We were both well looked after, my son as a patient and me as a worried parent. Communication wasn’t perfect, but overall we felt safe and looked after.
Visited July 2023
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Review titled Musgrove Park Hospital
Replied on 27 July 2023
Dear Tucanamc76 Thank you very much for your time in sharing you and your son’s experience of your stay with us. I hope your son is recovering well from his operation. I am very glad to hear our nursing colleagues looked after you and your son so well, providing all the attentive support and kindness you both needed to feel secure during your son’s admission. We appreciate how this would have greatly eased a worrying time for you all. I am sorry to hear communication wasn’t perfect. We would very much like to learn more about this part of your experience. If you would like to share more or suggest ways we can improve our service we would like to hear from you. Should you wish to contact us please email Caroline Jackson (our Children’s unit Senior Ward Manger) directly on Caroline.Jackson@somersetFT.nhs.uk. Going forward, while sharing your feedback we will actively endorse the importance of maintaining good communication. I will pass on your lovely feedback to all the nursing staff who looked after you and your son and as well as the wider Children’s unit - they will be delighted to hear about your kind comments. Many thanks again and we wish your son a speedy recovery. Kindest regards Dr Holly
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Review titled They couldn’t do enough for me and my baby.
by Babyclo345 - Posted on 27 July 2023
My baby came in because he wasn’t keeping his feeds down. The staff acted really quickly and put him on IV fluids which helped a lot. I couldn’t fault the nurses on the ward, they were amazing couldn’t do enough for me and my baby.
Visited July 2023
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Review titled Musgrove Park Hospital
Replied on 27 July 2023
Babyclo 345 Thank you so much for your feedback about our staff colleagues. I am very pleased to hear you and your son were given such prompt supportive care during your stay with us – our staff work extremely hard to provide the very best of care for all our patients and families. I do hope your son is recovering well and tolerating his feeds better. I will pass on your lovely feedback to all the staff colleagues who looked after you both and I will also share your feedback with the whole of the Children’s unit – I know your feedback will be very gratefully received! Thank you again Kindest regards Dr Holly
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Information supplied by Somerset NHS Foundation Trust