Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant patient help
by Shirley - Posted on 18 November 2022
The second time I’ve needed my hearing aids dealt with. Coming over today, yet again I received brilliant treatment and had it sorted the same day. Thank you audiology
Visited November 2022
Musgrove Park Hospital has not yet replied.
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Review titled Awful
by Anonymous - Posted on 28 November 2022
Unorganised chaos. Parking is a nightmare, no communication between departments, go to Bridgwater if you have the chance
Visited November 2022
Musgrove Park Hospital has not yet replied.
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Review titled Awful
by Anonymous - Posted on 18 November 2023
Admitted to Musgrove for two nights. Discharged on the basis notes would be posted. No discharge form ever issued and all notes lost. I was to remain an outpatient, over a year later I’m still waiting for an appointment. Further referrals have been made, calls made to follow up on the appointment. A complete lack of patient care, empathy and professionalism is all I have received. Some of the nurses are brilliant, some would rather chat to colleagues than answers other patients bells.
Visited November 2022
Review titled Musgrove Park Hospital
Replied on 21 November 2023
I am really sorry to learn of your experience and would like to try and help you by looking into your appointment that you mention you have not received. Please can you email us via myvoice@somersetft.nhs.uk with your contact details so we can get in touch with you, or telephone me on 07385 936998 so that we can look into this for you. Best wishes Krystle Krystle Pardon Head of Patient Engagement
Provided by Care opinion
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Review titled Excellent appointment
by Mike - Posted on 11 November 2022
Needing to attend to have an Endoscopy and remembering a previous encounter several years ago I was pleasantly surprised at how slick and friendly the whole experience was this time around . Staff were very supportive especially as I was extremely nervous following the previous experience . I still would not look forward to having a camera put down my throat but the staff did a very good job of helping me get over my nervousness on the day .
Visited November 2022
Musgrove Park Hospital has not yet replied.
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Review titled Very Efficient
by Richard mayes - Posted on 21 November 2022
Fell awkwardly at about 1100 and knew I had fracture my hip. A friend rang 999 and followed instructions. Ambulance arrived after 3 hour wait but thereafter felt I was in the hands of true professionals. In a and e I was treated efficiently and after X-Ray was in a ward to be operated on the following day. Everything was explained to me at each stage. I had regular checks every day following the operation and a visit from the surgeon who described the procedure in detail. After two days I was moved to a private room and again given first class treatment by compassionate and very professional nurses. The follow up by physiotherapists was good and a detailed interview about my home environment by occupational therapists extremely helpful to enable me to think through likely problems when I arrived home. A doctor on the medical side talked to me about my medical condition and gave me advice. Every effort was made to make my life in hospital comfortable and pain free. I was allowed guests at almost any times of the day and they were also impressed by my treatment. The food and choices of meal were good and the service very efficient. In conclusion, at no time did I feel without help if I needed it. On leaving, I wish I'd had time to thank everybody.
Visited October 2022
Musgrove Park Hospital has not yet replied.
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Review titled Can't fault the care I received
by Geordie lass 51 - Posted on 01 November 2022
I can’t fault the care I received at the Day Surgery Centre Musgrove. From the moment I arrived I was made to feel welcome and looked after. The nurses, surgeons and anaesthetist all took the time to listen to me and reassure me. Outstanding care, please pass on my thanks to the whole team.
Visited October 2022
Provided by Care opinion
Musgrove Park Hospital has not yet replied.
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Review titled Cataract operation
by Robert Paul Johns - Posted on 12 October 2022
I had my cataract operation on Monday 10th Oct at Musgrove. The service was excellent from the receptionist who made you feel at ease and not rushed and all the way through the process, the nursing staff where most helpful, the anaesthetist was amazing and understood my problems with reflux and choking when lying flat, she positioned me with great care and concern and followed the whole process through to the end, certainly not just a job for her defiantly a vocation ,then on to the surgeon and his team who was most understanding and did care about my welfare ,the operation was very silk and over in 15/20 mins , a most professional team . I highly recommend this department. Thank you.
Visited October 2022
Musgrove Park Hospital has not yet replied.
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Review titled Never once did anything seem too much for anyone
by frostqy38 - Posted on 26 October 2022
My daughter had a terrible episode of croup. She was brought in by ambulance to A & E. They moved us to resus. She was given 3 nebulisers, moved to Oak ward, but an hour after moved to high dependency on Acorn ward and given adrenaline more steroid and more nebulisers. Finally after over 24 hours we were moved to a room and left to rest! The whole experience has been made so much easier by everyone involved, from the call handler, the ambulance crew, the A & E staff, the nurse in resus looking after us, bringing me a coffee, the Oak ward staff keeping an eye on her and the staff looking after me on Acorn ward when she was technically glued to me! Making sure I had fluids and food! Never once did anything seem too much for anyone. Thank you so much for everything!
Visited October 2022
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 27 October 2022
Dear Frostqy38 My name is Dr Holly and I am one of the members of the paediatric team who responds to feedback given by patients and their families about their stay with us. Thank you for your wonderful feedback. I am so pleased to know you received such consistent kindness and support from all the healthcare teams involved in looking after your daughter, right from the very beginning! Appreciating your admission must have been very distressing for you and your daughter, especially with the need to move to HDU for escalated care, I am happy all members of staff were able to provide you all the support you both needed. I hope your daughter is much better now. Thank you again for giving your time in providing your feedback. I will share your thoughts with all the healthcare teams. Our staff, across all departments, work extremely hard to provide the best of care for patients and families and your kind words will be hugely appreciated. Thank you Dr Holly
Provided by Care opinion
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Review titled Professional attitude and kindness
by peterf02 - Posted on 14 October 2022
Numb legs, acute back pain and lack of sensation in both legs. The treatment I got from the medical and surgical teams here was stunning. The MRI scan of my back was frightening. The risks of surgery were explained to me clearly and without pulling any punches. Well ahead of scehdule I am up and about making great progress . All told I cannot thank the staff of Musgrove Park Hospital enough for their professional attitude and kindness at a time of extreme anxiety. Thank You ALL
Visited October 2022
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 14 October 2022
Thank you, Peter, for writing these lovely comments. I will be sure to share this with the teams and I do hope you are now recovering well.
Provided by Care opinion
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Review titled Beacon Centre Radiotherapy Team
by Limestonecowboy - Posted on 10 January 2023
Diagnosed with prostate cancer requiring treatment in 2022. Assessed by Beacon centre Registrar; sent for CT scan at the Blackbrook facility and a Bone scan in the X-Ray dept. at MPH. Within a short period scheduled for 20 days outpatient radiotherapy sessions at MPH Beacon Centre. Amazingly good level of care throughout my treatment. The staff are fantastic: friendly, caring, professional and always asking if there are any issues you want help on. The care support team are helpful and enormously re-assuring. I can't express how much I appreciate the care I was - and still am being - given. The NHS at its very finest. Thank you.
Visited October 2022
Provided by Care opinion
Musgrove Park Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust