Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled poor treatment
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2024
I feel that when i have visited the department and have asked that the anestetic drops put into my eyes were not strong enough after telling the nurses that i have a very low pain threshhold and the needles put into my eyes were very painfull , that is why i have refused further treatment as i feel these are not profeshional doctors , and i have been given the poorest of treatment ,n as i have asked could the hospital bring in a specialist to see me and who listens to my veiws and could oversee my treatments.
Visited Ophthalmology on March 2023
Medway Maritime Hospital has not yet replied.
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Review titled Caring and Kind
Rated 4 stars out of 5
by Linda Camp - Posted on 06 March 2023
Sitting in a ward of older men with my husband who had just been put on end of life care. The men some of which may have some sort of dementia. The abuse that some of the nurses are getting is off the scale. The names they are being called and the constant questions being shouted at them. I know it’s the disease that causes it and not probably how these people would speak. The nurses never get angry, they are patient and always respond in a kind way with soft calm voices. They try to accommodate their every wish. They are living angels . Just needed to say we would be lost without them. It’s not just a job to them, it’s a caring vocation. My husband died but they cared for him during his last days. Thank you
Visited Older people's services on February 2023
Medway Maritime Hospital has not yet replied.
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Review titled very good
Rated 5 stars out of 5
by Constance Parmenter - Posted on 19 May 2023
my experience was very good and the service i received was brilliant the audiology explained everything properly
Visited Ear, Nose & Throat on February 2023
Medway Maritime Hospital has not yet replied.
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Review titled Outstanding
Rated 4 stars out of 5
by J Richards - Posted on 24 February 2023
I was admitted to Medway Hospital A & E for pneumonia recently. The ambulance arrived within 15 minutes which I was surprised at due to the reported delays this service is experiencing. The paramedics were very polite, friendly and professional. Also, at A & E I received plenty of attention and excellent care. All the staff that treated me were very professional and efficient. I was transferred to HDU for 6 days. The ward was extremely clean and well run. All the staff were very caring and professional who went above and beyond to ensure the care I received was outstanding. Doctors, nurses, housekeeping, physios in fact the whole team on HDU were wonderful. I cannot fault this amazing team. Please pass my thanks on to all the staff as they made my visit a very positive experience.
Visited Don't know on February 2023
Medway Maritime Hospital has not yet replied.
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Review titled Rude
Rated 3 stars out of 5
by Anonymous - Posted on 26 February 2023
Saw a woman at the a and e who didn't introduce herself had no idea who she was a nurse or something like that .... She referred to me as an "it" to her colleague and constantly referred to me as she .... If "she " can't be bothered to speak nicely to patients then maybe "it" could find a different career
Visited Don't know on February 2023
Medway Maritime Hospital has not yet replied.
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Review titled Purposefully ignore you
Rated 1 star out of 5
by Betsy - Posted on 20 April 2023
I was rushed into A&E back in January/February time for severe pelvic pain and was scheduled for an ultrasound and given medication. I went to my ultrasound and the person doing my ultrasound was cold and rude and made me uncomfortable throughout my visit. She told me that a doctor will phone me in 2 weeks with my results. It’s been about 3 months and I have heard nothing!!! Which means I cannot get my next steps in place to help try to find my problems!! Every time I phone they purposefully hang up the phone!!! It rings a couple times then completely cuts off to voicemail! Disgusting service!!! They also have not released the results to my GP so they cannot view them and tell me either!!!
Visited Gynaecology on February 2023
Medway Maritime Hospital has not yet replied.
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Review titled Shocking lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
My eldery grandfather with dementia was admitted to a&e late tuesday night. Phone calls were made to the hospital for updates on his condition to no avail. family members tried to get through all day with no answer. Nobody from the hospital contacted us to update anyone of his condition, treatment etc. Finally got his location from the switchboard almost 24hrs after his initial admission and an update from the ward to pass onto his wife and daughters.
Visited Accident and emergency services on February 2023
Medway Maritime Hospital has not yet replied.
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Review titled Professional empathic service
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
Great paramedics and A&E staff friendly polite team medoc service was so informative and the reception were empathic and very helpful . The doctor listened and helped up throughout the process Thank you all for your kindness and support at this challenging time x
Visited Accident and emergency services on February 2023
Medway Maritime Hospital has not yet replied.
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 02 July 2023
The rheumatology help line phone is absolutely terrible, I leave a message because I need help with pain and swelling and it’s been 4 days sometimes before they return the call, I have now been told that the phone line is running a week behind, how is that a help line? When you do get a response they’re not a great help without going to the consultant for advice!!!
Visited Rheumatology on February 2023
Medway Maritime Hospital has not yet replied.
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Review titled Cancelled Orthopeadic Operation
Rated 1 star out of 5
by S Whitley - Posted on 10 February 2023
My 96 year old father had a fall on Wednesday 8 February. The paramedics were slow but A n E even slower. He was put on a gurney in the corridor with a fractured pelvis and in pain. He was scheduled for an op on Thursday 9th February but it was cancelled in the evening. He had gone all day without sustenance and finally at 9pm was given a sandwich. Told his op would be scheduled Friday morning on the 10th February. At 5pm today 10th February after another day of NBM he was told that the op had been cancelled. He’s hungry and in pain when he moves. No one communicates with the family despite having contact details and despite innumerable calls too to the unit no one picks up the phone. When will my father get his op? No one knows. Despicable treatment of an elderly gentleman who has rarely troubled the NHS all his long life and in his hour of need he is failed. Very disappointed at the lack of concern, lack of empathy, poor performance.
Visited Orthopaedics on February 2023
Medway Maritime Hospital has not yet replied.
Information supplied by Medway NHS Foundation Trust