Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind, caring and considerate
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
My 95 year old mother had a fall. Everyone who was involved with her care- nurses, doctors, radiologist - treated her with kindness and compassion and went out of their way to try to speed up the length of time we were there. The examination she had was extremely thorough and a CT scan and X-rays were done promptly. The staff were wonderful and I can't thank them enough.
Visited Accident and emergency services on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Thank you for your feedback, it's lovely that you took the time to let us know. We hope your Mother is now on the mend after her fall and extend to you both our very best wishes. Kindest regards, The Patient Experience Team
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Review titled Nuclear medicine
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2022
The whole team in this department are friendly, welcoming and help to put you at ease, Thankyou for making a stressful day easier
Visited Don't know on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Thank you for your feedback, we are glad your visit to Nuclear Medicine was a positive one kindest regards, The Patient Experience Team
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2022
I had the unfortunate experience of having to spend a night on SAU waiting for surgery and being left in agony all night with pain relief that didn’t help and required something stronger, two doctors refusing to see me despite haemorrhaging. I couldnt walk, use the bathroom and had to drink water out of the tap. Only when family contacted senior management at the hospital did anyone bother to come and help. Don’t want to sound dramatic but psychologically this event has effected me and should have been avoided. The nurses may have been limited on what they could do but more should have been done especially the ward doctors
Visited General Surgery on November 2022
Review titled Medway Maritime Hospital
Replied on 19 December 2022
We are sorry for this poor experience, please contact our PALS team on 01634 825216 as we are keen to find out more about what happened. Kindest regards, The Patient Experience Team
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Review titled Caring Team
Rated 4 stars out of 5
by Julie Guthrie - Posted on 06 November 2022
Wanted to thank the whole team that looked after me during colonoscopy investigation on 6th Nov. They were brilliant explained everything well put me ease and talked through results.
Visited Colorectal cancer services on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Dear Julie, Thank you for your lovely feedback which we will ensure reaches the team who cared for you during the colonoscopy procedure. Kindest regards, The Patient Experience Team
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Review titled Absolutely awful
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Attended A&E via 111, 5 hours to be triaged, then sent to Meddoc to find a 7 Hour wait. Not enough chairs for unwell pts to sit on, really, really distressed pts who are not acknowledged by passing health care staff or offered kind words. Broken service from start to finish, there has to be a better way of working as after what I experienced it’s clearly not this.
Visited Accident and emergency services on November 2022
Review titled Medway Maritime Hospital
Replied on 19 December 2022
We are really sorry to hear of your poor experience. The NHS is under unprecedented pressure at times, and during these times we do recognise that patients experience a long wait to be seen which is not ideal. Please be assured that staff are working hard to ensure patients are seen and treated as soon as possible and we will continue to focus on this to ensure a better experience for patients. kindest regards, The Patient Experience Team
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Review titled Nuclear medicine
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2022
The whole team in this department are friendly, welcoming and help to put you at ease, Thankyou for making a stressful day easier
Visited Don't know on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Thank you for your feedback, we are glad your visit to Nuclear Medicine was a positive one kindest regards, The Patient Experience Team
Information supplied by Medway NHS Foundation Trust