Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding service and care from dr / nurses
Rated 5 stars out of 5
by Paul Worsencroft - Posted on 06 February 2023
Been twice to The department totally outstanding care friendly staff and dr ! After care is wonderful made me so relaxed it’s not just a job they actually care thank you for a pain free easy experience! Gas only never felt the need to be sadated thank you
Visited Endocrinology and Metabolic Medicine on February 2023
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Hysterectomy under ward 5
Rated 5 stars out of 5
by Gemma - Posted on 01 February 2023
Amazing experience yet again at Macclesfield Hospital. Massive thank you to the gynaecology team and all the staff on ward 5 for the excellent care I received. Nothing was too much trouble and reassurance was at every corner. They turned a very scary experience into such a positive one for me and I am extremely grateful. Everything went exactly as I was told and I am now recovering very well one week later at home. Thank you all so much!
Visited Gynaecology on January 2023
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Staff dont answer phones
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2023
Trying to arrange an appointment to visit my friend who is possibly dying and i cant get through to the reception at all to make an appointment. I dont live in macclesfield and dont drive so its not like i can pop in. If this is usual practice (which seems to be the case from other reviews i have seen). Then you should terminate the receptionists contracts and hire good staff to do the simple task of picking up a phone. No amount of covid excuses can excuse your horrendous receptionist service
Visited Accident and emergency services on January 2023
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Good experience despite a long wait
Rated 4 stars out of 5
by Anonymous - Posted on 03 September 2023
Despite a long wait in a&e we had a generally positive experience, they were really busy when we attended on a Friday evening with a minor concern for our baby after getting advice from 111. All the staff we encountered were friendly and supportive; one nurse in particular was very helpful and moved us from the main waiting room into the children's waiting room (with facilities such as baby change and a feeding area). We didn't need any intervention for our baby, but were never made to feel like we shouldn't have attended. The whole time spent there was more than 4 hours, but credit to the staff for their compassionate care.
Visited Accident and emergency services on January 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Top marks for Macc again
Rated 4 stars out of 5
by sue A - Posted on 22 December 2022
I was referred through Sdec (Same Day Emergency Care) following a knee injury. There was a delay getting an appointment for MRI scan due to a backlog but the admin team rang me personally to arrange it. I had my scan Wednesday with no waiting. Staff were pleasant and reassuring, making the scan almost relaxing. My follow up appointment at orthopedic clinic was arranged for the following day. The scan results were ready with notes attached ready for my appointment. The clinic was running late but we were informed of this and the delay was only half an hour, which was fine. The doctor showed me my scan and the notes and explained in them detail outlining what the problem was and how we were going to resolve it. I felt that he involved me in the process in a kind but professional way. Generally speaking this is the kind of experience I have come to expect at Mac Hospital. Well done
Visited Orthopaedics on December 2022
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Terrible, disfuctional and disgraceful.
Rated 1 star out of 5
by Ian Mackay - Posted on 13 December 2022
I'm astounded at the reviews (propaganda) on here. I observed the general practice of this department for 14 hours - and it was nothing short of disgusting. My Father needed an Xray, referred by his Doctor. It took 7 hours for any kind of action on the Xray and a futher 7 hours for any Consultation, no updates, staff don't seem to know what they're doing. The whole department is a rudderless ship and the Management, in my opinion should be sacked. I will say, there were 3 - 4 Female staff who were working their hearts out. They had been working solidly for the 14 hours I was there and had probably been there for al least 4 or 5 hours before I arrived and they really did put the absent 'Management' to shame. I reaaly do believe that the NHS for all it's rainbows and diversity need to concentrate on what their job is.
Visited Accident and emergency services on December 2022
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Amazing treatment, care, thoughtfulness
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
I arrived from overseas with a DVT and I just wanted to say that from the moment I walked in to Macc A & E, every member of staff treated me so kindly and professionally. Eventhough they were so busy at that time of year I feel I was really looked after and they made sure I was sorted by the time I left that day. I can't remember what the place is called but after the wonderful guy took my blood, who was so reassuring that he helped me stay calm, I could then get to go on a recliner and relax and was brought soup and sandwich and a cup of tea. All the staff in this department were so caring. The guy that took my scan on my leg was amazing, caring and thorough. And the consultant who talked to me at the end was straight to the point, clear and full of humanity. I have returned overseas and have gone on about the staff at Macc hospital alot! Thank you guys for everything you do and the way you treat people with such humanity.
Visited Accident and emergency services on December 2022
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Lovely ward
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Admitted through A&E and can’t fault the lovely staff who work on Ward 1. Genuinely caring and hard working. Understanding group of healthcare professionals.
Visited General Surgery on December 2022
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Kind and caring staff overall .
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2022
a relative went via A & E recently , the paramedics were very good and kind and have a very thorough handover to the team . It was very difficult day and they made it less so . The team and A & E were over all good but there was some miscommunication between team members -which led to mixed messages re treatments but to be fair they extremely busy … but that added some further emotional distress that could have been avoided . They were overall very good though .
Visited Urgent care centre on December 2022
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Thank you!
Rated 5 stars out of 5
by Amy Barton - Posted on 08 December 2022
I recently rushed my young daughter to A&E after she was suddenly complained of terrible abdominal pain. The treatment we received from the minute we arrived was nothing short of amazing! The receptionist and triage nurse were very kind, and kept us updated with wait times, luckily the wait wasn't too long to see the doctor who gave his suspected diagnosis. He spoke not only to me but explained everything to my daughter in a way she understood and eased all her anxiety and treated us both with respect and kindness and kept us updated as to what would happen next and when and generally went out of his way to keep her comfortable whilst we waited for a bed on the children's ward. On arrival at the children's ward, again every member of staff from the phenomenal nurses, to HCAs, cleaners, the wonderful play therapist made our 3 day stay far less scary for my daughter and I. My daughter required surgery which she was terrified of but all staff made sure that I was able to stay with her every moment up until surgery, the anesthesiology team were so kind and friendly towards my daughter, putting her worries at ease and really helping her not to be scared, and myself as I have never been in that situation before, I can't thank them enough for that. The recovery nurse who stayed by my daughter's side until I was able to see her after surgery making sure she was never alone also showed such kindness and was so supportive. My daughter was allowed to administer her own medication where possible and was given the opportunity to feel in control wherever possible which was very important to her and really helped her to feel less nervous, she was provided with a wheelchair so she could leave the ward to visit her sister and auntie in the cafe each day as visiting is limited on the ward. Every staff member we encountered during our experience was fantastic and really don't get the recognition they deserve! Thank you for looking after us!
Visited Children's & Adolescent Services on December 2022
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
Information supplied by East Cheshire NHS Trust