Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Difficult to contact
Rated 4 stars out of 5
by Alan - Posted on 29 May 2024
Currently undergoing Immunotherapy for Pancreatic Cancer. My GP is unable to supply the Creon medication I need. Trying to contact somebody at the hospital for advice is proving useless. The telephone number I was given at commencement of treatment is out of order, and main enquiry desk is not answering.
Visited Don't know on May 2024
Lister Hospital has not yet replied.
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Review titled lack of empathy
Rated 2 stars out of 5
by Anonymous - Posted on 13 May 2024
Hi, I went to A&E at around 7.15. I was seen by a doctor around 9-10pm. I came in because I had bleeding and was 19 weeks pregnant. I was examined by the doctor who wasn't telling me anything until I asked. He said with no empathy or care that it might be a miscarriage or it might not. At that point I was still in shock and didn't expect to be told that way. I am disgusted in the way this was handled.
Visited Accident and emergency services on May 2024
Lister Hospital has not yet replied.
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Review titled Colonoscopy - exemplary care
Rated 5 stars out of 5
by Joanna - Posted on 20 May 2024
I had a colonoscopy on Saturday, my care from start to finish was outstanding. All the staff were so friendly, a nurse held my hand throughout and was reassuring and put me at ease. The endoscopy doctor was professional and thorough. They made sure I was comfortable and understood what was going on. I am a doctor myself and this level of care makes me very proud to be part of the NHS. Thank you
Visited Gastrointestinal and Liver services on May 2024
Lister Hospital has not yet replied.
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Review titled Fantastic staff
Rated 4 stars out of 5
by Charlotte Allwood - Posted on 29 May 2024
From visiting the hospital for routine maternal appointments to giving birth via emergency c section, all the staff were fantastic and I felt mine and my babies health were of top priority at all times. The midwifes could not do enough for us and really helped when struggling with breastfeeding especially. Would have no concerns in using the services in the future. Thank you!
Visited Maternity services on May 2024
Lister Hospital has not yet replied.
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Review titled Communication
Rated 3 stars out of 5
by marie bernadette carlson - Posted on 22 May 2024
Appointment letter dated 1/2/24 for appointment 22/3/24 arrived to me on 20/5/24. I missed appointment
Visited Cardiology on May 2024
Lister Hospital has not yet replied.
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Review titled Great place
Rated 5 stars out of 5
by Susan Saunders - Posted on 10 April 2024
Had a nose operation in the main hospital, from time I went through till when I was discharged later early evening I was treated 100%, just wanted to say thank you, the staff was amazing
Visited Ear, Nose & Throat on April 2024
Lister Hospital has not yet replied.
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Review titled The Loveliest Staff
Rated 4 stars out of 5
by Anonymous - Posted on 10 April 2024
My mother fractured her foot yesterday and we went to Accident & Emergency. The nurse quickly located a wheelchair for her as she could not bear weight on it. We were then sent to Adult Urgent Treatment Centre where we waited for about 2&1/2 hours to be seen. Porter was lovely and radiology staff were too. Her foot was speedily x-rayed and she was seen relatively quickly once we returned to the Urgent Treatment Centre. My mum is a full-time career so the prospect of being immobile had been very upsetting, but the staff were all so kind and lovely. They listened to her concerns, helped source the correct medication and really put her needs first. We’d like to say a huge thank you to the team for being lovely.
Visited Accident and emergency services on April 2024
Lister Hospital has not yet replied.
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Review titled Caring & excellent quality of care
Rated 5 stars out of 5
by Joanna - Posted on 11 April 2024
I was seen in outpatient gastroenterology by consultant. I was seen in good time, all staff were kind, and friendly. Consultant was excellent, so reassuring, friendly, kind and absolutely brilliant at her job. Have been to Lister a couple of times and always impressed. Proud to have the NHS. Thank you
Visited Gastrointestinal and Liver services on April 2024
Lister Hospital has not yet replied.
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Review titled Confusing
Rated 2 stars out of 5
by Lee Dawson - Posted on 29 April 2024
I have today got 2 letters in the post with different appointment notifications on 2 different dates! which one am I supposed to attend. Phone the number on the letter to ask join at number 34 in the queue and after 9 minutes made it to number 30 at this rate will take over an hour to get to talk to someone
Visited Ear, Nose & Throat on April 2024
Lister Hospital has not yet replied.
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Review titled A&E Department is chaotic and frankly unsafe
by Debbie - Posted on 07 April 2024
Had tests done quickly then total chaos resulting in a 13 hour wait to be discharged. Poor communication between nurses and doctors and patients. An indicator board suggesting a three hour wait when for many of us it was an overnight camping out on rock hard chairs. Witnessed patient with head injury left overnight with bloody bandages on head, a patient in mental health crisis weeping, screaming. Why weren't they prioritised because no one seemed to know what they were doing. It was like being stuck in a time warped nightmare. I witnessed very sick people self discharging because they couldn't manage waiting any longer with no idea of timeframe. In all my years of working in the NHS this had to be the worst example of a service disintegrating and no one caring except for the patients
Visited Accident and emergency services on April 2024
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust