Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Follow up appointment
Rated 3 stars out of 5
by Anonymous - Posted on 22 September 2023
Surgery was done on 17th Aug 2023 and uptill now no followup appointment or post op appointment. It was a surgery for a 9year old which was supposed to be treated with care. I work in the trauma and orthopaedic unit in nhs and know she is supposed to have gotten 2weeks appt for post op and also a 6weeks post op.
Visited Children's & Adolescent Services on August 2023
Lister Hospital has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Pauline Gailey - Posted on 15 August 2023
I received two letters in the same envelope 1 cancelling a up coming appointment the other giving me a new date. I had a text confirming the new appointment the day before. It was by telephone. I was ready and waiting for over an hour no phone call came. When I rang the next day to see what had happened I was told it had been cancelled . The lady I spoke to told me it had be logged as an unanswered call this is untrue as I was waiting for over an hour for the call to come through. I was told not to worry as they would send me a new appointment. The issue I have is that they canceled the call and blamed me . I do not want my record to say I was not available when I was waiting.
Visited Ear, Nose & Throat on August 2023
Lister Hospital has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
Now 7 hours in to an A&E visit and still no sign of a doctor - Water machine empty vending machine empty -Night visit and air con on full blast - Two patients collapsed probably from a combination of dehydration and exhaustion
Visited Accident and emergency services on August 2023
Lister Hospital has not yet replied.
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Review titled A great hospital with wonderful staff….
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
Throughout my treatment at Lister Hospital recently, all staff I encountered, including across Trauma & Orthopaedics were absolutely brilliant, thank you all so much for your dedication, commitment and kindness.
Visited Orthopaedics on July 2023
Lister Hospital has not yet replied.
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Review titled Wonderful caring staff by Doctors and Nurses- Urology
Rated 5 stars out of 5
by Roman Justin Jacyna - Posted on 29 July 2023
Attended Radiology for MRI scan.Amazing staff, kind, supportive and helpful. Followup appointment with Urology. Feedback: A patient warm and kind hearted team. Staff taking time to explain to some one who has little under standing of medical matters. Very impressed. Thank you
Visited Urology on July 2023
Lister Hospital has not yet replied.
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Review titled useless info
Rated 2 stars out of 5
by julie jeffery - Posted on 17 July 2023
spent 1 day here im on oxygen half litre at home . but in hospital they put me on 1 litre so my stats look good and they send me home also tell i need to come of oxygen .also told me a member of resp team would get in touch today mon 17th july 2023 and guess what they didnt as hadnt been told i was in let alone home . also wasnt told my results til i asked had to ask or wouldnt be told .
Visited Chronic Obstructive Pulmonary Disease on July 2023
Lister Hospital has not yet replied.
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Review titled Much gratitude for such Exceptional and Fantastic Care
Rated 5 stars out of 5
by Lisa Robertson/Bird - Posted on 23 June 2023
Thank you to all staff on the consultant lead team/Maternity Wing. The care you gave my daughter and family before, during and after her labour was exceptional. The ward was immaculate. Everything was explained thoroughly. Choices were given. Our thoughts and feelings listened to. All staff were so attentive, kind, thoughtful, cheerful and caring despite the obvious indications of how hard they were working and how tired they must be. We felt safe, comfortable and thoroughly cared for at all times. Im in awe of every member of staff who attended to my daughters care. You are all amazing, caring and brave people to take the responsibility of such an intense and important role, It was mind blowing watching you all work. Its difficult to find appropriate words for how beautiful you helped make our experience and we will be forever grateful. I hope you are all rewarded in life for your empathy kindness and care you give bringing so many lives into this world. Thank you from the bottom of my heart.
Visited Maternity services on June 2023
Lister Hospital has not yet replied.
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Review titled thank you
Rated 5 stars out of 5
by J.M. Moseling - Posted on 28 June 2023
In June I attended the hospital for some gastric examinations and follow-up procedures. At all times I was treated kindly and with respect. The whole team, from consultant to the receptionist, was very understanding, cheerful and encouraging. I would like to thank them all for their kindness, professionalism and humanity throughout my treatment. Well done and thank you.
Visited Gastrointestinal and Liver services on June 2023
Lister Hospital has not yet replied.
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Review titled MRI Scan
Rated 2 stars out of 5
by Alan Oliver - Posted on 05 August 2023
: I had an MRI scan at the department of radiology at 11.40 on 27th June 2023 for which I was very pleased with the staff on duty and was pleased that it was on time as per my appointment. At the end of the scan I asked when I could expect to hear about my results. I was told that I should hear in about a fortnight. It is now the 5th August and following several calls to the Lister including 01438 314333. I have also visited my GP surgery to ask to speak to any doctor about my situation but was told by the receptionist that my GP would not be informed. I am now in suspense and very concerned and stressed out about how to move forward as my arm and hand is still in considerable discomfort permanently despite having regular physio appointments.
Visited Don't know on June 2023
Review titled Lister Hospital
Replied on 07 August 2023
Hi Alan - thanks for taking the time to feedback. We can try and look into this for you. If you are able to, please email your date of birth and name of your GP to communications.enh-tr@nhs.net then we can look into this for you. Please make sure you don't share your details anywhere publicly online. Thank you Em
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Review titled Amazing care and people
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
I was transferred to Lister from QE2 in the late hours of Tuesday night. Of course, A&E was busy but the people who looked after me and my family during this time were beyond amazing. I am in awe of the care, patience and love that these people give throughout their long hours at the hospital so thank you. I was then transferred to majors then into swift ward where the high level of care and love continued. I constantly felt safe and in the right hands to get better. This is the first time I've had to stay in hospital and I couldn't have had better people looking after me. I probably saw next to 100 staff members over the three days I was in and each and every one of you were so kind so thank you. You're all doing an amazing job and thank you for getting me back to myself again!
Visited Accident and emergency services on June 2023
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust