Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Pre op
Rated 4 stars out of 5
by Neil Edwards - Posted on 09 November 2024
For partial knee replacement, I had a agreat experience , the nurse was lovely and very reassuring
Visited Orthopaedics on November 2024
Review titled Leighton Hospital
Replied on 12 November 2024
Dear Neil, We are very glad to hear that the preoperative assessment experience was a positive & a helpful one. Kind regards Paula Young POAC Lead Nurse
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Review titled A and E Department
Rated 5 stars out of 5
by Steven Smith - Posted on 22 October 2024
I'm not from around I was admitted on Saturday night and the stuff in the A and E were very friendly people and look after me and my wife all the time we there thank you for looking after us
Visited Accident and emergency services on October 2024
Review titled Leighton Hospital
Replied on 28 October 2024
Dear Steven, Thank you for providing such lovely feedback, I will ensure this is shared with our staff. Kind regards, Heather Summerfield Emergency Department
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Review titled Really supportive midwives!
Rated 5 stars out of 5
by Mia Rogerson - Posted on 06 November 2024
My experience in the MLU was absolutely amazing. They made my whole labour and time there really comforting. I felt at ease, especially with this being my first baby. They were always there when I needed them and reassured me when needed. I can’t express enough, how thankful I am for the midwives that I had. Even to the point where the first midwife I had, had finished her night shift, but the next day she came back and come back to me and asked how my whole labour went. Everyone is so caring here, and I can’t fault anyone who was involved.
Visited Maternity services on October 2024
Leighton Hospital has not yet replied.
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Review titled A&E minors is awful
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2024
Left without painkillers and nurses very rude if asked for updates on what’s going on when being left for 7 hours without anybody telling us anything, a lot of people very unwell in waiting room however staff couldn’t have cared less, signs everywhere about being kind to staff but that clearly doesn’t apply to the nurses who can speak to people very rudely, it should work both ways
Visited Accident and emergency services on October 2024
Leighton Hospital has not yet replied.
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Review titled ENT Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 07 October 2024
The woman who answered my call when making an enquiry about an appointment date was quite rude, abrupt and overly defensive when I politely questioned a 2 month wait for an urgent referral. She compaired Leightons wait times to "other" hospitals, which is completely irrelevant to me. Where has the compassion and empathy gone from the medical profession??
Visited Ear, Nose & Throat on October 2024
Review titled Leighton Hospital
Replied on 07 October 2024
Dear patient, I am sorry that you have had a bad experience in dealing with your ENT query. Calls can go directly through a call centre or directly through to ENT, dependant upon which number you called. Please accept our apologies on this occasion. Kind regards Sue Buckley Support Manager
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Review titled Great experience for an operation
Rated 5 stars out of 5
by A.Brown - Posted on 12 September 2024
On Monday 9th September 2024, I received a total knee replacement on my right leg. I had the same operation at a private hospital in June 2023 for my left leg. From my arrival at the Treatment Centre at 7.00am, I was quickly greeted and registered at Reception and I then progressed through the induction programme with interviews from various nurses, health personnel, anaesthetist, surgeon and surgical staff - all of which were highly professional and courteous. I was the first operation of the day at 9am. I was taken though to the operating theatre for my cannula and anaesthetic application which was an epidural. The epidural was administered sympathetically by the anaesthetists without any discomfort or pain which was a stark contrast to the epidural I received at the private hospital which caused much pain and completed in approximately 3 minutes compared to 10+ minutes this week and delivered with much care. The 2 hour operation was completed and I was taken to a post operative recovery area where I was looked after for 30 minutes by attentive Health personnel and then taken to Ward 9. In Ward 9, I was received by very welcoming staff who looked after me fantastically day and night. I was in for 2 nights and stayed in a 6 bed bay. I experienced 4 different shifts of Nurses and Health personnel and everyone was kind and caring. The mood on the Ward was upbeat led by the staff and the patients bought into this mood which made the stay very enjoyable. The stay involved visits from Occupational Health, physio therapy and my surgeon all of which were excellent. The whole Ward operated like a well oiled machine even with the normal patient medical issues happening on a continuous basis - nothing was too much trouble for the staff day or night and you felt as though your care was there main priority at all times. Other ancillary staff such as porters and domestic staff were also hard working, kind and caring. The food was fine and perfectly adequate for aiding recovery. What a fantastic hospital! Crewe and Nantwich - We are lucky to have you and Ward 9 were magnificent. I knew I needed both knees doing, one being worse than the other. I could not afford to waste a couple of years at my age of 63 but I was fortunate enough to be able to get the second knee done 14 months after the first one. My treatment at the Private hospital did not compare to the excellent care by all the highly professional and vocational staff at Leighton. I had a private room in the private hospital but the experience on Ward 9 with the other male patients was far superior. The buzz from the staff on Ward 9 aided the healing experience massively and it was much better than being isolated in a room on your own. A mention for the Pre Op team as well who were also fantastic in the whole process. Well done Leighton Hospital and thank you!
Visited Orthopaedics on September 2024
Review titled Leighton Hospital
Replied on 30 September 2024
Dear patient, Thank you so much for your wonderful feedback. It's so nice to hear that you were cared for by all staff who were involved with your total knee replacement. I will forward your comment onto the Treatment Centre and Ward 9 where it can be seen by all the staff who cared for you. I hope your recovery is going well. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Great staff and care on ward 12
Rated 5 stars out of 5
by Emma - Posted on 06 September 2024
I was sent to a&e by my GP and after a 10 hour wait in triage I was sent to ward 12. I couldn't review both triage and the ward, but in regards to triage it would be nice if food (sandwiches) were offered to those of us who had been sat waiting for a while. Staff were lovely and very busy and over worked. I was sent up to ward 12, the staff were great and really looked after me. The doctor from urology was lovely, very patient with me, as I was constantly asking if I could go home. The Dr explained what they were doing and what results they were waiting on and was friendly. The nursing assistant/carer on the women's ward in ward 12 was lovely, nothing was a problem for her, she never stopped and was always there to help us. I saw her the most on the ward as she was always checking on us and was very friendly and caring and was over worked. I believe that I received quality care and the staff at the hospital did everything they could for me. I can see how the NHS is underfunded as in my opinion staff are over worked. I hope that more funding is given to the NHS to employ more front line staff. I will add regardless of being under funded, the treatment and care received from Leighton is excellent and the staff are friendly, caring and committed to their vocations. I'm happy this is my local hospital.
Visited Urology on September 2024
Review titled Leighton Hospital
Replied on 07 October 2024
Dear Emma, Thank you for your lovely words. It's nice to hear that you were looked after by our staff and that your treatment and results were explained to you. I have l forwarded your feedback to Ward 12, where it will be shared with the Team. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Eye care unit, absolutely lovely
Rated 4 stars out of 5
by Shauny - Posted on 07 August 2024
I went today for a cataract post op examination. The staff are so kind and go the extra mile for you. I didn't wait for too long. The exam took 2 minutes. Parking was a pain because I am disabled but we got there early with parking being such a pain. All in all It's a great department. Thank you so much x
Visited Ophthalmology on August 2024
Review titled Leighton Hospital
Replied on 20 August 2024
Dear Shauny, We thank you for your lovely comment. All staff within ophthalmic outpatient's endeavourer to ensure all visits are as yours. I will pass on your thanks to the team. Kind regards, Nicky Mullin Department Manager Eye Care Centre
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Review titled Amazing Staff and very efficient procedure.
Rated 5 stars out of 5
by Darrell Oakden - Posted on 20 August 2024
I have visited Leighton Hospital today for removal of my Gall Bladder. I was blown away with the friendliness and professionalism of every member of staff that cared for me. I first checked into reception at 7.00am and quickly had my pre- op checks met the surgeon and anaesthetist and went for surgery at 8.00am. I was back on the ward by 12.00 and was discharged at 2.00pm. I have very little pain, no effects from the anaesthetic and feel I am going to make a speedy recovery. Thanks again to every member of the Treatment Centre Team - hope you enjoyed the chocolates.
Visited Don't know on August 2024
Review titled Leighton Hospital
Replied on 27 August 2024
Dear Darrell, Thank you for your kind words. I have sent your comment onto the Treatment Centre where it will be shared with the Team there. Hope you recovery is going well. I'm sure the chocolates will have gone down a treat! Thank you Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Fantastic staff
Rated 5 stars out of 5
by Claire - Posted on 21 August 2024
My Mother in law recently came to gynaecology as an outpatient, being extremely anxious she was immediately made at ease and her care and treatment during and after was exemplary. I witnessed the kindness shown to her and we are both very grateful. Thank you
Visited Gynaecology on August 2024
Review titled Leighton Hospital
Replied on 27 August 2024
Dear Claire, Many thanks for the kind words. It is always nice to hear positive feedback and that we are providing a good service to our patients. Thank You Kind regards, Michaela Onolfo Gynaecology Outpatient Manager
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust