Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great service and ongoing care
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
I had to bring my 14month daughter in and was quickly seen and triaged in A&E sent initally to urgent care then to Pediatrics. The nurse bought inital medication to help whilst waiting and then a doctor reviewed during treatment. This was refered to a Pediatric Dr who then admitted us to a ward. The treatment and care on the ward was brilliant, all staff great and no complaints. They all seemed calm and looked after us. The Dr then came to discharge very early the next day (which was really well received as wanted to get home) at this point I heard there were a further 7 kids waiting for beds. We would not have known the stress they were under elsewhere so thank you for still providing a great service despite the fact your overwhelmed. This goes to all Nurses and Doctors in A&E, Paediatric Dr's and Sunshine Ward Dr's and Nurses.
Visited Children's & Adolescent Services on December 2022
Kingston Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
In mid-December 2022 my son had a partial thyroidectomy to remove a tumour. From pre-surgery consultations and checks through to post-surgery treatment on ward and the post surgery appointment the staff have shown dedication and professionalism. They helped him through a stressful and painful experience. I am very grateful to Kingston Hospital and the National Health Service!
Visited Don't know on December 2022
Kingston Hospital has not yet replied.
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Review titled Very Disappointing
Rated 2 stars out of 5
by Janet M - Posted on 29 December 2022
Last year a relative received superb care here. Today the service was terrible. I spent 9 hours in pain in the waiting areas before I got treatment. It took more than 1 hour to see a triage nurse. Then nearly 4 hrs waiting to see a doctor and be x-rayed. Another 1 hour waiting to see the doctor again to review the x-ray and be sent for a CT scan. 2 hrs more waiting to review the scan. Then finally treatment of my fracture. We went home at 4am. I was lucky. Some people around me had waited 8hours and hadn't seen any doctor at all. I stress this is not the fault of the staff who were great. There just weren't enough of them. It must be soul-destroying to see people suffering and not be able to offer care that you are trained to deliver. Also the Urgent Treatment Centre shut at 8pm. Why? Many of the people in the waiting room could have been treated there. Another thing. In the UTC not far away there were large waiting areas with no one in them. Surely when the main waiting area is crammed with people coughing, in pain, vomiting and obviously feverish, other areas could be opened up for everyone's comfort and to protect patients from getting other illnesses from eachother? The pregnant women in great discomfort on the hard chairs under bright lights would surely have appreciated that. Compared to last year this was unbelievable.
Visited Accident and emergency services on December 2022
Kingston Hospital has not yet replied.
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Review titled Fantastic experience, very professional and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
Had an appointment at the willow colposcopy department, the staff were fantastic so friendly, professional and reassuring, couldn’t ask for anything more. Very impressed. Thank you!
Visited Gynaecology on November 2022
Kingston Hospital has not yet replied.
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Review titled Poor experience in ENT
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
Firstly you are operating a very chaotic and unsatisfactory booking in system . I used the screens and was just instructed to take a seat in the appropriate waiting room . I was then castigated by a nurse as had not booked in with them . I was not instructed to do this . Non of the patient calling screens were working The consultant I saw was surly and a very poor and ineffective communicator . I have come away feeling very unsatisfied and ill informed by my consultation with this dismissive clinician I have to stress that I am an advocate of Kingston hospital and this experience has been very dissapointing indeed . I do not wish my follow up appointment to be with this same clinician
Visited Ear, Nose & Throat on October 2022
Kingston Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Jane Scholes - Posted on 18 November 2022
I was recently an in-patient for an amputation of my right leg. Firstly when I woke up in recovery the care in that room was amazing! This was my 39th operation so I've been through a lot of recovery rooms in my time and never have I seen or received such attentive care and kindness. Usually the scarce staff are away chatting with each other in a corner while patients are left alone. Not here! A staff member was with each patient At all times, so conscientious and caring. I had a slight problem with my lungs and they had a doctor to me immediately and I do mean immediately! This level of care carried on throughout my stay and my registrar was absolutely amazing. One member of staff took my dressing off too early and he went mad and insisted on a full incident report! He was all about my care and did his utmost best for me. He even insisted I go back to him to have my stitches out rather than my GP nurse as per norm. I really can't recommend this hospital enough. No wait in pharmacy, no wait in xray, everywhere is on time, friendly and efficient. Nothing short of amazing.
Visited Orthopaedics on October 2022
Kingston Hospital has not yet replied.
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
I visited the Endoscopy unit at Kingston Hospital for a gastroscopy and was very impressed. It is a light, bright, modern facility which engendered none of the depression that older locations can create. I was put in a room with its own toilet and a small wall safe for my valuables. Although I had been warned that I might be there for three hours I was out in an hour. There was very little delay and the staff kept me informed of waiting times. The gastroscopy was done most skilfully and there was no pain and little discomfort. I was pleased that I had not opted for sedation which would have caused great inconvenience for no benefit. The doctor told me the result immediately. The doctors and nurses were courteous and efficient, taking great care to check my identity. The volunteer was also kind though unneeded in my case.
Visited Gastrointestinal and Liver services on October 2022
Kingston Hospital has not yet replied.
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Review titled Fantastic care and professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2022
Our NHS is a true treasure - I was at the A&E yesterday for internal bleeding. During the nine hours of tests, consultations, scan and treatment all I saw was fantastic work by caring professionals dealing with many patients. Thank you so much!
Visited Accident and emergency services on October 2022
Kingston Hospital has not yet replied.
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Review titled Nice hospital usually but terrible breast cancer care
Rated 3 stars out of 5
by Anonymous - Posted on 18 May 2024
We’ve had some very good care in other departments at Kingston but the Breast Cancer care is substandard. My treatment was throughout 2022. I couldn’t get an appointment for several weeks despite being referred on the 2 week pathway. Then they made me wait weeks again because nobody was available to do my scans or biopsies. Then ages again to start treatment for Grade 3 (fast growing) breast cancer. No complaints about my surgeon or surgery that was all good care. Radiotherapy was at a different hospital, which was more than satisfactory too. MacMillan at Kingston are worse than non existent. There’s a corner with brochures but nobody ever there. Adverts flash up on the TV in the building claiming Kingston MacMillan offer support to cancer patients such as art therapy, financial advice etc but that’s not true. There was zero support available. No wigs or advice for hair loss either, basically nothing. My MacMillan Cancer Nurse Specialist knew so little about breast cancer it wasn’t worth having her as my nurse not that she bothered returning phone calls anyway. She also felt frustrated, often moaned about the NHS killing people and brought it out on patients. She left apparently so at least nobody has to have her as their CNS now. The other CNS nurses are a mixed bunch, so if you’re lucky you get a knowledgeable and caring one. If not you don’t. After treatment ends Kingston put patients into a category called Open Access. They seem useless and unhelpful. Overall they don’t seem to care about the cancer patients at Kingston Hospital and I’d recommend going to a different hospital if possible.
Visited Breast cancer services on October 2022
Kingston Hospital has not yet replied.
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Review titled Great hospital
Rated 5 stars out of 5
by Bilyana Yovevska - Posted on 09 October 2022
I have been seen by ENT team and undergone Thyroid surgery to remove a lump from one side. The team is so professional and understanding, they were very thorough with the examination and made sure I understood everything before surgery. Thank you ENT
Visited Ear, Nose & Throat on October 2022
Kingston Hospital has not yet replied.
Information supplied by Kingston Hospital NHS Foundation Trust