King's Mill Hospital
Mansfield Road, Sutton-In-Ashfield, Nottinghamshire, NG17 4JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by Rebecca Turner - Posted on 15 March 2024
I came today to have a procedure on my lumbar spine which I was a little anxious about considering my last injection was so incredibly painful done by another practice. As soon as I arrived I was greeted professionally and friendly. The procedure was absolutely brilliant! I was told throughout what what happening and they kept me calm by asking lots of questions about me. I wasn't rushed and throughout was asked if I was ok.I felt very at ease and the injection wasn't half as bad as the last! These people were amazing and I feel better for knowing when I have another injection I won't have to be so anxious and worried. Thank you!
Visited Pain Management on March 2024
King's Mill Hospital has not yet replied.
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Review titled Brilliant AF Nurse
Rated 5 stars out of 5
by Andrew Lee Stevens - Posted on 29 April 2024
This lovely lady Nurse listened to me and clearly was very experienced within her role Arrhymia Specialist Nurse.She was very kind and i could tell she cared about what i was going through.
Visited Cardiology on March 2024
King's Mill Hospital has not yet replied.
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Review titled Brilliant Care
Rated 1 star out of 5
by Carole Stuart - Posted on 09 April 2024
I recently had a cardio version and was incredibly nervous. I can honestly say that everyone I encountered throughout this procedure were absolutely lovely and very professional. I am extremely grateful for their care. A big thank you to you all. x
Visited Cardiology on March 2024
King's Mill Hospital has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Visited A&E in March with my little boy - turns out his football injury was a broken wrist. A&E were amazing, we were in and out in 1.5 hours - including initial assessment, x-ray and cast on. Went back in April to have the cast off and another very positive experience - the staff were all wonderful and went beyond what was expected. This time again so efficient, in and out in about 30 minutes. In a world where people only seem to complain I just wanted to say you were all amazing, thank you.
Visited Accident and emergency services on March 2024
King's Mill Hospital has not yet replied.
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Review titled Excellent
Rated 1 star out of 5
by Lynn - Posted on 13 March 2024
The best care understanding professional but Human made me feel at ease and relaxed at a stressful time such wonderful care amazing team ♥️
Visited Breast cancer services on March 2024
King's Mill Hospital has not yet replied.
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Review titled Incredible care!!!
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2024
My mother received the most amazing care leading right up to death. The staff were just wonderful from the carers, nursing staff, doctors and consultants. The care for us as family was also outstanding. We were treated with such compassion, friendliness, and nothing was too much trouble. I cannot express how grateful and appreciative I am for all the staff and what they did for my mum and and us as a family. It was a wonderful passing done with dignity, respect and kindness. A special shout out to all the staff on level 3 ward 33 you were exceptional!!!
Visited Accident and emergency services on March 2024
King's Mill Hospital has not yet replied.
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Review titled P A L S useless. Still awaiting results.
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
I had a dermatological procedure over a month ago now and emailed the P A L S team to ask for their help and assistance in finding out the results of the tissue sample from histopathology. They took a week to even respond to my emails and only then once I had warned them that I would visit them in person, which I had to do last time this happened. I still do not have the results of my tissue sample which is causing some distress, not helped by the incompetent and inefficient 'patient experience team' not doing their jobs properly. Once again, King's Mill Hospital demonstrates appalling service and dire communication for patients.
Visited Dermatology on March 2024
King's Mill Hospital has not yet replied.
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Review titled So well looked after
Rated 5 stars out of 5
by Dianne Scattergood - Posted on 03 April 2024
Went to A and E with A Fib episode lastinv 3 days. Straight to resus after ecg. All quick and looked at straight away. Monitored overnight , 15 hours in all. My heart rate was lowered with medication and injection, from quite high to normal and I could go home. The care I received from all nurses and doctors was exemplary. They are all so caring too. I can't praise them enough. This was Easter weekend and they were all cheerful in their work. I cant say names on this apparently, but many many thanks to them all on Easter Sunday night shift for everything on what was a worrying time for me, I was soon put at ease . You are all wonderful. Bless you xx
Visited Accident and emergency services on March 2024
King's Mill Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Stacey - Posted on 22 March 2024
I can't express this enough, the staff were amazing. I'm such an emotional, uncomfortable person and they helped every step of the way. Three female staff who handled my colonoscopy. I've never written a review before but this is something that needed to be mentioned. Im so grateful I had these women for my appointment. They were happy and chatty and could tell if I was feeling off and needed cheering up or distracting. Honestly can't describe how I feel, it turned out to be the complete opposite of what I thought. Thank you :')
Visited Diagnostic Endoscopy on March 2024
King's Mill Hospital has not yet replied.
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Review titled Minor Op perfect on the day but attrition needed to get it
Rated 2 stars out of 5
by Andy - Posted on 14 February 2024
After months of battling with the hospital to all get an appointment date confirmed for my dermatological procedure and having no assistance at all from PALS, who I eventually had to pay a visit to in person as they were not responding to emails - I finally had my surgery today. On the day the consultant surgeon and associated support / nursing staff were first class and demonstrated kindness, compassion, various skill sets and provided for my communication needs and I have received nothing but the best care and treatment in dermatology today, which I am grateful for. I would not choose to have another appointment anywhere at King's Mill again purely because the communication and inadequate information provision is so appallingly bad, along with the car park. Trying to get access to the information I needed and assistance with what were often rudimentary questions was impossible at times and it was both infuriating and stressful. The care was fantastic once you get through all the barriers and unnecessary bureaucracy which is both killing the NHS and making many patients lose patience and tolerance with them too. I just can't cope with such dire administrative competency and therefore I will travel further afield to another hospital in future, which is a shame as poor communication is perhaps top of the list when it comes to patient dissatisfaction with the health service and yet it is the easiest to remedy.
Visited Dermatology on February 2024
King's Mill Hospital has not yet replied.
Information supplied by Sherwood Forest Hospitals NHS Foundation Trust