King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Life Savers
Rated 5 stars out of 5
by Jeff Laws - Posted on 06 December 2022
The doctors and staff of the Resus department are true life savers and I owe every breath I take to them and their professionalism and dedication.
Visited Accident and emergency services on November 2022
Review titled King George Hospital
Replied on 16 February 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure your feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
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Review titled Great care - Iris Ward
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2022
I underwent lumbar decompression within the neurosurgery department, staying in Iris Ward before and after the procedure. I was treated with great care and understanding, by very experienced and kind staff. It was a very good experience, with the surgery being performed expertly without any complications and the after care was exceptional. I am very pleased that I had my procedure in this hospital.
Visited Neurosurgery on October 2022
Review titled King George Hospital
Replied on 06 January 2023
Thank you so much for your kind words. It is wonderful to hear that you had such a positive experience and received such great care before and after your surgery. I will ensure your feedback is passed onto the team so that they all know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Absolutely appalling
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2022
My brother-in-law was taken by ambulance last night as an emergency (over 12 hours ago) and he is still waiting to see a Dr as I am writing this. He is 76 years old, my sister is with him who is 75 years old. We are living in a 3rd world country now. Absolutely disgusting.
Visited Accident and emergency services on October 2022
Review titled King George Hospital
Replied on 07 November 2022
Thank you for taking the time to provide us with your feedback. I was sorry to read of your concern in respect to the care and treatment plus wait times your relative experienced. Please accept my apology for this. We would very much like to hear greater detail of your concerns and ask that you contact our Patient Advice and Liaison Service in respect to the specific areas of concern and service. We have made improvements in our services and continue to do so recognizing that the demand on our services often causes significant waiting times. Contact for the Emergency Department is via our Patient Liaison and Advice service (PALS) on 01708435454 or email at bhrut.pals@nhs.net This added information will enable us to learn from your feedback and will inform our improvements across both services. Kind Regards James Avery Divisional Director of Nursing Emergency Care
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Review titled Fantastic team
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2022
My 13 yr old daughter was brought to the department walking and had a first tonic clonic seizure whilst waiting the team were very professional and worked well to save my daughters life can't fault the care received by the whole team, we are now on tropical lagoon, just want to put this out to them as they get bad treatment from members of public all the time, my love and thanks to all the nursing team and doctors
Visited Accident and emergency services on October 2022
Review titled King George Hospital
Replied on 07 November 2022
Thank you so much for taking the time to make us aware of your experience when attending our hospital. I am so pleased to hear the you and your daughter received such excellent care and that your daughter is now on the road to recovery. I will ensure that your kind words are passed to the team so that they are all aware of what an excellent job they are doing. Kind Regards James Avery Divisional Director of Nursing Emergency Medicine Division
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Paul Jackson - Posted on 03 November 2022
I was recently a patient in both High Dependency Unit and Iris Ward following an Ivor Lewis procedure. I was treated by all staff with the upmost respect and dignity. Both my Consultant and Anesthetist kept me well informed about what my surgery would entail and what I should do to assist my recovery. The whole Surgery /Anesthetist teams were excellent. The nursing staff provided first class service and were very supportive and professional. They explained in detail the various tasks they were undertaking and their purpose. I also found the Physiotherapy staff to be very helpful and understanding. Their help and advice gave me confidence to undertake various activities to assist my mobility. My whole hospital experience was very positive and the aftercare arrangements are continuing in the same way.
Visited Gastrointestinal and Liver services on October 2022
Review titled King George Hospital
Replied on 06 January 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your surgery. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Awful! Worse Hospital I've ever been to!!
Rated 1 star out of 5
by Jay - Posted on 11 October 2022
I arrived around 18:00 pm on Monday 10th August 2022 with my 10 month old baby with me, I am the patient. I was referred regarding potential spinal compression and I am on crutches. I am writing this review on Tuesday 11th August 2022 at 06:50 am and I have still not been seen by a doctor! The staff have been disorganised, uninformed, unprofessional, callous, and misleading. I've been rudely and incorrectly redirected from one queue to the next, with no accountability taken for the initial delay this caused or the pain and inconvenience i endured moving around more than required when in so much pain and with mobility issues. I have spent over 12 hours total in the hospital with my child and have not even been seen yet!! The wait time has continuously been extended whilst I sat here, and at this rate I could have gone to any other hospital in London despite the journey, would have been seen, and either would be recieving treatment or be back at home by now! This is ridiculous! And to be told there was only 1 doctor working for hundreds of patients is shocking. Theres a clear disregard here for service standard, user impact, health and safety and care SLA's. I am quite literally stuck here because of the amount of time I've already spent here but I will simply never come here again! I came here as a service user in need of emergency care, but theres absolutely no emergency approach with this timeframe. I came here to get help and instead the service have simply added inconvenience and forget distress to my pain and have negatively impacted my young baby who has slept in a cold waiting room all night staying with me as I have been told medically that I must be seen today for my safety and internally given no other option apart from being told that I must sit here and wait over half a day, and that I couldn't pop home with baby despite a 10-12 hr wait time or is be removed from the list! How horrible. I'm still sat here waiting now and have no idea when I'll be seen. This has been an extremely upsetting experience. I wouldn't recommend it to anyone. I'm in a worse condition now than when I first came here.
Visited Accident and emergency services on October 2022
Review titled King George Hospital
Replied on 07 November 2022
Thank you for taking the time to provide us with your feedback. I was sorry to read of your concern in respect to the care and treatment plus wait times in our Urgent Treatment Centre, operated by the partnership of East London cooperatives (PELC) and Emergency Department . Please accept my apology for this. We would very much like to hear greater detail of your concerns and ask that you contact our Patient Advice and Liaison Service in respect to the specific areas of concern and service. We have made improvements in our services and continue to do so recognizing that the demand on our services often causes significant waiting times. The Partnership of East London cooperatives (PELC, operator of the Urgent Treatment Centre can be contact via : Email: pelc.admincorporate@nhs.net Telephone: 0208 911 1130 Contact for the Emergency Department is via our Patient Liaison and Advice service (PALS) on 01708435454 or email at bhrut.pals@nhs.net This added information will enable us to learn from your feedback and will inform our improvements across both services. Kind Regards James Avery Divisional Director of Nursing Emergency Care
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Review titled No Initial person to enter urgent care
Rated 1 star out of 5
by Roshni Chauhan - Posted on 20 September 2022
We arrive at the hospital at 8:10pm, there was no reception staff to manage the entrance, so we queued to go to urgent care services, only after 45mins of queuing, suddenly a nurse and security appeared and asked all people in the queue to move back to reception to register to be seen. As this caused chaos, people lost their place to be seen, as other people pushed in. This made our wait in a&e longer. I was there with my 5 year old child who was the patient. The staff at reception and security had no idea what they were doing. Why was the desk to receive people into urgent care left unattended for 45mins to only cause extra delays! Some needs to ensure that staff are scheduled properly to cover breaks too. Once in the initial nurse was ok. The initial assessment room was good, the nurse there helped us a few times change my daughters bleeding thumb dressing from 9pm to midnight. This thumb has been bleeding from 7pm. The doctor who saw us was amazing.
Visited Accident and emergency services on September 2022
Review titled King George Hospital
Replied on 03 October 2022
Thank you for taking the time to make us aware of your feedback. The Urgent Treatment Centre is not managed by Barking Havering and Redbridge NHS Hospital Trust it is managed by Partnership of East London Co-operative (PELC). We work very closely with the PELC Management Team and will ensure your feedback is passed onto them so that they are aware, however if you would like to contact them directly, they can be contacted on 0208 911 1130 or by email, pelc.feedback@nhs.net. Once again, thank you for taking the time to make us aware of your feedback. Kind Regards The Patient Advice and Liaison Service
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Review titled 2 hour wait for vaccination
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2022
Despite having an appointment booked online I attended the COVID vaccination centre on the 30/9/22&had to endure a wait in a queue along with many others of 2 hours No one came to explain why & when I finally found someone to ask I was told that they only had 5 vaccinators but I found out later they had been accepting walk ins .
Visited Don't know on September 2022
Review titled King George Hospital
Replied on 07 October 2022
Thank you for taking the time to make us aware of your experience when attending King George Hospital Vaccination Centre. I am sorry to hear that you had to wait longer than anticipated and did not received an update on the reasons for the delay. I will ensure your feedback is passed to the team so that they are aware of your experience. Kind Regards Patient Advice and Liaison Service
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Review titled No one answers telephones
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2022
I have been trying to call King George's switchboard and CT department to check the status of a scan appointment for my mother for tomorrow. Impossible to do when no one answers a ringing phone. My mum has dementia and thinks the appointment has been cancelled, I don't think it has been cancelled. How am I supposed to check when it is impossible to get a response on the contact numbers provided?
Visited Don't know on September 2022
Review titled King George Hospital
Replied on 03 October 2022
Thank you for taking the time to make us aware of your concerns regarding the difficulties you are experiencing when trying to contact our switchboard and Radiology department. We will ensure that your feedback is passed to the teams to make them aware of your experience. Kind Regards The Patient Advice and Liaison Service
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust