King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Quality of care
Rated 5 stars out of 5
by Terry West - Posted on 23 January 2023
After being admitted to A & E on Thursday 19/1/23 and then being transferred to Medical Referral Unit, my wife and I were well looked after by all members of staff. Please pass on our thanks to all concerned. The food was excellent and we had regular visits from the tea trolley. The treatment we received was excellent.
Visited Accident and emergency services on January 2023
Review titled King George Hospital
Replied on 03 March 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure your feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
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Review titled Probably go elsewhere
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
Attended here following a fall (and fracture). Spent approx 2 1/2-3 hrs at the urgent treatment centre- it was busy and not sufficient doctors/nurses to deal with all the patients. I expected to wait and this is fine though it would be helpful to give people an accurate ish idea of wait times. Waiting isn’t so much of a problem if you receive good care at the end of a wait! Sadly the nurse practitioner I encountered was in a bad mood and had no interest in providing any information or answering questions, their manner was somewhat rude and certainly lacked compassion. Clearly not suited to caring for people. At no stage was I offered any pain relief and other patients at times assisted me with carrying things - taking pity as staff seemed utterly disinterested in the fact that I could not fill in forms and carry bits easily with a broken arm and no pain relief! The radiographer was the exception to my experience and he was kind and helped when asked but other doctor and nurse were unkind and rude, lacked knowledge and resources to help people. Not a great experience
Visited Accident and emergency services on January 2023
Review titled King George Hospital
Replied on 16 February 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to ressolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
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Review titled Trying to contact the hospital
by septemberzc85 - Posted on 01 February 2023
On three occasions I tried to get through to cardiology at King George's. The first call was put through to diagnostics, the second time to Queens cardiology and the third time got through to voice mail. I was asked to leave my details but after the recorded message it said thank you and cut me off. What a nightmare and a shame as the cardiology dept itself was great when I visited.
Visited January 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 12 May 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Kenny Gale Divisional Director of Nursing Specialist Medicine
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Review titled Above and Beyond
Rated 5 stars out of 5
by Richard - Posted on 26 January 2023
During my procedure, the staff were amazing, friendly, and professional throughout. I feel anxious when visiting hospitals, but i must commend all the staff in Urology for looking after me.
Visited Urology on January 2023
Review titled King George Hospital
Replied on 14 April 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled very rude
Rated 3 stars out of 5
by Anonymous - Posted on 02 December 2022
I went to this hospital for a ECG, upon arrival I was directed by information desk were to go after showing my letter. when I got to the department a lady on the desk was very rude. she just said to me in a snobby manner "we don't see walk in patients" I showed her the letter just to get told " it say there clear as day harold wood hospital" I reply I thought the hospital had closed down. I just got a reply the same manner. "not the cardiology ward we don't see walk in at this hospital" ok I got the wrong hospital as I thought harold wood had closed down years ago, and As the info desk by the entrance of the hospital didn't say anything when I showed them my letter I assumed I was at the right place. But there was no need for the lady on the cardiology desk to be so rude the way she spoke to me. if it was the other way around It would of counted as verbally abusive to staff
Visited Cardiology on December 2022
Review titled King George Hospital
Replied on 12 May 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Adult day surgery
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
What an amazing unit within King George Hospital. Kind thoughtful and caring staff on the ward and in surgery who throughly explained what they were doing and why. I went into hospital extremely stressed everyone made me feel calm and welcome, this definitely helped me. Thankyou
Visited General Surgery on December 2022
Review titled King George Hospital
Replied on 20 January 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your surgery. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Thank you Drs Nurses at aKGH
Rated 5 stars out of 5
by Janet - Posted on 19 December 2022
I know I had to wait 6 hours but I’m afraid it’s to be expected. Broke hand. Thank you to Dr, nurses and plaster nurse for all your kind attention. They all deserve a pay increase.
Visited Accident and emergency services on December 2022
Review titled King George Hospital
Replied on 16 February 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure your feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
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Review titled Thank you Drs Nurses at aKGH
Rated 5 stars out of 5
by Janet - Posted on 19 December 2022
I know I had to wait 6 hours but I’m afraid it’s to be expected. Broke hand. Thank you to Dr, nurses and plaster nurse for all your kind attention. They all deserve a pay increase.
Visited Accident and emergency services on December 2022
Review titled King George Hospital
Replied on 03 March 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure your feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
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Review titled No response to telephone in X Ray department
Rated 1 star out of 5
by Peter Cobb - Posted on 07 November 2022
Having spent two hours attempting to arrange an appointment for an x Ray with a GP referral, the telephone was never answered. The help operator on the main hospital switchboard said that they were unable to get any telephone contact. People were known to wait hours for the ‘phone to be answered. She put me through to the complaints department. Equally they never answered their phone. Gave up. What a way to run an organisation.
Visited Don't know on November 2022
Review titled King George Hospital
Replied on 21 November 2022
Dear Mr Cobb, thank you for taking the time to make us aware of your experience when trying to make contact with the xray department. We do have an issue with our telephony service at the moment, as it cannot meet the volume of calls which we are receiving. We are trying to find a resolve and find a solution in conjunction with our patient partner. I will ensure your feedback is passed to the relevant team and apologise for any inconvenience that this has caused you. We are trying to improve the service and will ask that a team member contact you shortly.
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Review titled Brilliant
Rated 5 stars out of 5
by Michelle Osborne - Posted on 05 November 2022
From when I was taken to the ward for orthopaedics. I was looked after very well. When I was recovering from the anesthetic Marlon was absolutely brilliant. The care was absolutely brilliant.
Visited Orthopaedics on November 2022
Review titled King George Hospital
Replied on 21 November 2022
Dear Ms Osborne, thank you for taking the time to contact us with your kind words in regard to your experience after your surgery. Can you please contact the PALS department on either bhrut.pals@nhs.net or 01708535454 so that we can identify which ward you stayed on so that the compliments can be passed onto the relevant member of staff so they are aware of your appreciation. kind Regards Patient Advice and Liaison Service
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust