Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled excellent service
Rated 5 stars out of 5
by Anthony Fowell - Posted on 16 August 2024
Was admitted to green3, in a bed within 10mins, care was superb moved to Middleton ward next day, care again superb, then to discharge, where a scan was arranged before home. All the staff we met were very caring at a stressful time. Thank you
Visited Accident and emergency services on August 2024
Review titled Kettering General Hospital
Replied on 02 September 2024
Dear Anthony, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us in three departments of our hospital.. I will ensure that this feedback is passed on to the teams. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Great care and treatment
Rated 5 stars out of 5
by Lesley Halford - Posted on 02 September 2024
I experienced excellent care and treatment from my first out patient appointment to the point of discharge from hospital and beyond. Everyone involved in my care was very professional and efficient ,caring, compassionate and did an excellent job. The communication was superb and they did everything they said they would. I had great care from the surgical team, the ward staff, the pre-op team and the stoma team - I really could not fault any of them. The environment was spotlessly clean and the Enhanced Recovery Programme really helped me understand what to expect post surgery. I was obviously quite anxious but they were reassuring and kind and I can’t thank them enough for having hot me through this with the best possible outcome. Thank you
Visited Colorectal cancer services on August 2024
Review titled Kettering General Hospital
Replied on 02 September 2024
Dear Lesley, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, throughout your care. We are so pleased to hear that our staff have been professional, efficient, kind and reassuring. I will pass your thanks onto to the teams involved in your care. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled A&E Shamblea
by Danielle Power - Posted on 15 August 2024
These last few days have been super scary for me. The 1st 24 hours waiting in a&e I've never experienced anything like it, the level of care wasn't good enough. One Health Care Nurse kept telling me she was counting down the hours to home time 'only 7 hours to go' lucky you I said, Another was huffing and puffing at me as I asked for toilet roll so I could use the commode, asking me very abruptly are you doing a NO1 or NO2 😬 who does that??? 4 hours to wait for pain relief, 1 hour to wait for a drink and God knows how long to wait for a poxy biscuit because I'd not eaten for 30 odd hours. Oh and not to forget when a doctor came to visit me in the dark to tell me they suspect I've had a mini stroke and I need an mri scan, after I broke down crying they left me straight away shutting the door behind them. No compassion at all. Eventually a bed for me on the fabulous Clifford Ward that felt like an actual hotel, everyone was lovely and very helpful. Some A&E staff are not in the right job.
Visited Accident and emergency services on August 2024
Review titled Kettering General Hospital
Replied on 02 September 2024
Dear Danielle, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Good all round service
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Just wanted to say thank you to all the staff who were so helpful and cheerful, despite the really warm conditions in the building yesterday, and got me checked, treated and out again in a couple of hours.
Visited Accident and emergency services on July 2024
Review titled Kettering General Hospital
Replied on 01 August 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff where helpful and cheerful. We are also pleased hear that your treatment only took a couple of hours. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled excellent service
Rated 5 stars out of 5
by David Tripkovic - Posted on 31 July 2024
I had a carple tunnel decompression. At s d c u on the 30 July 2024 The whole experience was well managed and I was made to feel relaxed and comfortable. Can not fault the staff and surgical team. Well done all. Would recommend in a heart beat 💓 Many thanks. David Tripkovic
Visited Don't know on July 2024
Review titled Kettering General Hospital
Replied on 01 August 2024
Dear David, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff made you feel relaxed and comfortable. I will ensure that this feedback is passed on to the team in Surgical Day Care. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Atrocious
by Miss Sylvia Armer - Posted on 08 June 2024
Absolutely disgusting treatment at this hell hole. 9 hours wait for ambulance. Finally arrived at 3.30am and was sent home without treatment. Got home only to be called back into A+E again. When arrived, sat for 6 hours waiting to be admitted. I'm the end I walked out!!!!
Visited Accident and emergency services on June 2024
Review titled Kettering General Hospital
Replied on 08 July 2024
Dear Patient, We are very sorry to hear that you had a negative experience whilst visiting our A&E department at our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Could i also apologize in not getting back to you sooner. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Surgical day case unit
Rated 5 stars out of 5
by Becky - Posted on 17 June 2024
Went in for a Ear operation....The ward was lovely made you welcome...Kept me updated with everything..Staff were very nice..Ward was clean..My consultant was brilliant..So glad i had such a great person..Lovely lady
Visited Ear, Nose & Throat on June 2024
Review titled Kettering General Hospital
Replied on 08 July 2024
Dear Becky, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with the Surgical Day Case team, and that our staff were nice and everyone made you feel welcome. I will ensure that this feedback is passed on to the team in the Day Case team at the Treatment Centre. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Great service
Rated 5 stars out of 5
by jean doyle - Posted on 02 May 2024
I attended the maxilofacial for a suspect lump to be removed from under my chin. The service from every member of staff was amazing. Treated with respect, kindness and professionalism. Thank you to the wonderful staff
Visited Oral and Maxillofacial Surgery on May 2024
Review titled Kettering General Hospital
Replied on 03 May 2024
Dear Jean, Thank you so much for taking the time to leave feedback for our Maxillofacial Team. We are so pleased to hear that staff demonstrated great values. I passed your feedback onto the team. Kind Regards, Mandy McQueenie Patient Experience Manager
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Review titled Not good not bad neutral
Rated 3 stars out of 5
by Jevgenija - Posted on 09 May 2024
My friend brought me today to the emergency department due to my lower back pain and my badly walking. My partner collected me back afterwards. So, whole the time I had to walk with my back issue, which was sciatica without any wheelchair support. Also after examination, which brought me an awful pain I felt myself more awful and frustrating than before, when I came. Literally there was no help a lot, just bringing pain more than it was. No x-ray, no check, how my annual disc tear is after injury. Very frustrating.
Visited Emergency Abdominal Surgery on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Patient, We are very sorry to hear that you had a negative experience whilst visiting our Emergency Department and we are sorry to hear you were in pain. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Wonderful Team
Rated 5 stars out of 5
by Sophie - Posted on 18 May 2024
I was so anxious about my minor procedure however, the operating surgeon and the nurses were so sweet and comforting, one even held my hand the whole way through. They really made the experience less worrying for me which I really appreciated. All of the staff were lovely.
Visited Oral and Maxillofacial Surgery on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Sophie, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were comforting and kind. Kind Regards Mandy McQueenie Patient Experience Manager.
Information supplied by Kettering General Hospital NHS Foundation Trust