Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely fantastic staff
Rated 5 stars out of 5
by Mrs clare searle - Posted on 06 May 2024
I was sent to A&E due to high heart rate, was seen by a lovely nurse and doctor who saved my life by bringing my heart rate down, also the day admission department was absolutely lovey to , all the staff and a very funny nurse, who did make me laugh looked after me very well, the doctor there did to and the cardiologist was amazing to . Please give them regards, they work so hard to keep us healthy 🙏
Visited Accident and emergency services on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Clare, Thank you so much for taking the time to leave a review for our team in A&E. We are pleased that our staff made you laugh, but also delivered great care. I will pass in your thanks to the teams you have mentioned. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Brilliant service throughout.
Rated 5 stars out of 5
by Ginter Szoltysek - Posted on 15 May 2024
I was looked after in A & E throughout the night put right and then looked after by the nurses doctors and all of the staff on Clifford Ward. God bless the National Health Service and well done Kettering General Hospital no complaints from me keep it up.
Visited Accident and emergency services on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Ginter, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff looked after you. I will ensure that this feedback is passed on to the team in our on Clifford Ward and A&E. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Exceptional care
Rated 4 stars out of 5
by Claire Greaves - Posted on 11 May 2024
I brought my 73 year old Mum to an exceptionally busy A&E last night. We were seen by triage nurse, blood tests, ECG so fast. Then a male Nurse Practitioner took over my mum’s care & treatment. I felt that he cared about my mum’s symptoms, our concerns, he had time for us & fully examined my mum. My mum was given a bed in Majors 4, and he continued to come & check on my mum’s condition throughout the night & keep us updated on her treatment plan. His bedside manner was exceptional along with his knowledge. I felt complete trust in his care for my mum when she felt very unwell. Thank you to all A&E staff last night that cared for my mum. And for the tea and cake at 1am to keep me going!
Visited Accident and emergency services on May 2024
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Claire, Thank you for taking the time to leave such positive comments about the care your Mum received in A&E. Its really positive that our Nurse Exceptional cared for your Mum in a Person Centred way. I will pass on your feedback to the team. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Great service by the health care team
Rated 5 stars out of 5
by Vijay - Posted on 22 May 2024
My wife had a threatened miscarriage and the Gynae SDEC team took care of her with great compassion and care.
Visited Gynaecology on May 2024
Review titled Kettering General Hospital
Replied on 04 June 2024
Dear Vijay, Thank you for taking the time to leave us feedback. We are really pleased to hear that your wife was treated with care and compassion. I will make sure this feedback is passed onto the team in Gynae SDEC. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Gail Jones - Posted on 22 April 2024
I would like to thank every member of staff in the maternity services for the fantastic care my daughter received during her pregnancy and birth. I could not fault it. Thank you so very much.
Visited Maternity services on April 2024
Review titled Kettering General Hospital
Replied on 22 April 2024
Dear Gail, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that your daughter received fantastic care. I will ensure that this feedback is passed on to the team in Maternity. Kind regards, Mandy McQueenie Patent Experience Manager
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Review titled Surgical Day Case Unit was phenomenal!
Rated 5 stars out of 5
by Georgia - Posted on 18 April 2024
I don’t often write reviews but I’m so impressed with the Surgical Day Case Unit that I couldn’t not - I’m literally writing this from my hospital bed! 🤣 Every single person I’ve come into contact with has been phenomenal. Both anaesthesiologists came and introduced themselves to me, followed by the consultant and surgical nurse, and they were all great - friendly and informative which is exactly what you need when you’re nervous about surgery. The jokes were free flowing and it made me feel so much better. All the nursing and HCA team on the ward were fantastic too, as were the people in recovery - I honestly couldn’t have asked for a better experience. They’ve all been kind, personable, explanatory and honestly, they made having surgery somewhat enjoyable. I mean, the surgery itself not so much but I’m sure you get what I mean 🤣 Thank you!
Visited Don't know on April 2024
Review titled Kettering General Hospital
Replied on 19 April 2024
Dear Georgia, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff demonstrated great values and they were able to make you feel relaxed with a bit of humour. I will ensure that this feedback is passed on to the team in our Surgical Day Case Unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Claire - Posted on 12 April 2024
I went for dental surgery on the 12th April , Such a warm welcome from the receptionist, Nurses, Dr, my experience was so relaxing and welcoming from the team, Great sense of humour from ladies who look after me, I was laughing when Dr was extraction my tooth, You are a Credit to the NHS and thank you
Visited Oral and Maxillofacial Surgery on April 2024
Review titled Kettering General Hospital
Replied on 19 April 2024
Dear Claire, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were welcoming and made you feel relaxed. I will ensure that this feedback is passed on to the team Maxillofacial Team. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Same day emergency care
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2024
I attended a@e I was sent to the same day emergency care sat there for hours no communication at all 5 hour rate I would give this service a zero rating if I could I wouldn't even call it a service go Northampton general or corby much better .
Visited Don't know on April 2024
Review titled Kettering General Hospital
Replied on 22 April 2024
Dear Patient, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Corby Midwives Team - So many things wrong
Rated 1 star out of 5
by Scott - Posted on 10 April 2024
My wife and I have lost our patience with KGH’s Corby Midwife’s Team. Either through deliberate malice or extreme disorganisation, this team did not accommodate my wife’s request to give birth at Peterborough City Hospital. After repeated attempts to convince my wife to reconsider her choice to change birth locations from KGH, and after Peterborough City hospital helped us to make the change, the Corby Team continuously made snide comments at each of our appointments about Peterborough City hospital. In December, this Corby Midwife team lost my wife’s fit-to-fly letter blaming the postman. I needed to drive back to the clinic myself to retrieve the letter which appeared to have never been sent out. After my son’s birth, a Corby team midwife conducted a day 2 visit at our house. She took all of our Peterborough City Hospital discharge paperwork home with her “to put in her computer” including important dosage information which my wife needed to ensure she was taking the proper medication following a Cesarian section. The midwife returned a couple days later without the hospital discharge paperwork citing her failure to wake up on time and forgetting our paperwork “at home”. This is one of the three/four midwives from Corby’s Midwife team to go out of her way in conversation to tell us that “Kettering is better” than Peterborough. She also conducted my son’s heal prick test two weeks ago. We still have not received these results in the post leading us to wonder if this test is also “at home” with the midwife along with all of our discharge paperwork. We’ve tried to retrieve this paperwork through conversations during our day 10 midwife visit and through a phone call to the Corby Team’s lead midwife on 9 April who was unhelpful and seemed generally uninterested in any conversation with me. She assured me that she would follow up with her team to ensure our important discharge paperwork would be posted to us. We have yet to receive the fit-to-fly letter, the heel prick test results, or our hospital discharge paperwork in the post from Corby’s midwife team. I don’t have much confidence that any of these items were ever posted. I am thrilled with my wife’s decision to give birth at Peterborough City Hospital given these experiences and based upon recent stories I’ve been told about KGH. The amount of negative comments made about Peterborough City Hospital by KGH’s Corby midwives team is now laughable, especially given our experiences with both team’s. For the record, Peterborough’s midwives haven’t made a single unbecoming comment toward KGH. My wife and I are considering our future options because we will do just about everything in our power to avoid interactions with this Corby Team or KGH.
Visited Maternity services on April 2024
Review titled Kettering General Hospital
Replied on 19 April 2024
Dear Scott, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. I have passed on your concerns to the midwifery team and they have asked me to say that they would like to respond to your concerns. If you feel that you could do this, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Well done KGH
Rated 5 stars out of 5
by Teresa Jane Moisey - Posted on 07 March 2024
Firstly admitted to A&E then on to Harrowden C for a week, the kindness and care from all staff was exemplary. I was also impressed with the quality and choice of the food served.
Visited Chronic Obstructive Pulmonary Disease on March 2024
Review titled Kettering General Hospital
Replied on 08 March 2024
Dear Teresa, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us. I will ensure that this feedback is passed on to the team in our Harrowden C and Accident and Emergency. Kind regards, Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust