Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Delays and Poor Communication
Rated 2 stars out of 5
by Mary S - Posted on 21 November 2022
Endless delays at every stage of the process, appalling communication. Whether it´s waiting for an appointment, waiting for a consultation summary or for test results (even when they are categorised as"urgent") nothing happens until you phone repeatedly. Systems are very old-fashioned, it´s still letter by post. One consultation summary took 2 months to arrive. This isn´t about money, it´s about lack of organisation and competence. Even the basics are poor: the website doesn´t give the departmental email address.
Visited Neurology on November 2022
Review titled Ipswich Hospital
Replied on 22 November 2022
Thank you for taking the time to leave your comments regarding your treatment and the delays you experienced at Ipswich Hospital. I am sorry for any inconvenience and unnecessary stress that this has caused. I would like to look into these further but require some more information to do so. Could you please give me a call at your convenience on 01473 702101 so I can gather the information needed. Many thanks Steve Bruce - Patient Experience Team
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Review titled Good service
Rated 5 stars out of 5
by Keith - Posted on 18 November 2022
Had vascular op and surgeon was very kind and excellent. The nurses on the ward was very efficient , friendly and looked after me well. Thank you.
Visited Vascular surgery on November 2022
Review titled Ipswich Hospital
Replied on 21 November 2022
Thank you for taking the time to leave your kind words which I have forwarded onto the vascular team who will be thrilled to read them. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Excellent care
by Cilla23 - Posted on 29 December 2022
Taken via ambulance to A/E Received excellent care from all members of staff even thought very busy and appeared short staff Great aftercare follow ups The NHS is still great and we are lucky to have it
Visited November 2022
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Review titled Ipswich Hospital
Replied on 03 January 2023
Thank you for taking the time to leave your comments regarding your recent experience at Ipswich Hospitals A&E. I will make sure your kind words are forwarded onto the A& E and Ambulance service for their attention. I hope you are continuing to make a good
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Review titled The worst experience in hospital
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
Unfortunately there isn’t any care anymore was left in a deflated bed after pointing out a problem and no care for toiletry needs or checking of fluid input and output just a tick box exercise. After pointing this out to a nurse nothing was done they are just too busy with not enough staff to take care of basic needs
Visited General Surgery on October 2022
Review titled Ipswich Hospital
Replied on 27 October 2022
Thank you for taking the time to let us know for your recent experience at Ipswich Hospital and I am sorry that this was not as expected. We would like to look into this further but require some more information, could you please contact me on 01473 702101 or patient.experience@esneft.nhs.uk at a convenient time to gather the information required. Many thanks
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Review titled Compassionate, Caring and Professional Practice
Rated 5 stars out of 5
by Gillian Otter - Posted on 29 October 2022
Attending A&E for 5 hours last night to accompany my partner needing treatment I witnessed excellent working practices while staff supported an older gentleman. The patient was waiting for admission to a ward and presented as very vulnerable with a high level of support needs. At times he became highly agitated and demanding, on occasions shouting, which would have been distressing and upsetting for those people feeling unwell and waiting anxiously for their diagnosis and treatment. Numerous staff at various times gave their support to this gentleman, Doctors, Nurses, Paramedics, Police, A&E Receptionists, Porter/ward staff, cleaning staff. I was so impressed by their patience, their caring approaches, the physical and emotional support they provided while continuing to work under extreme pressure in their jobs. I really hope the staff will see and read my review as I want to acknowledge to them all that they are doing such a great job. I`ve visited A&E on many occasions and cannot express enough how very much appreciated the NHS staff are during these very stressful times in life. Thank you for your care and for being so compassionate and professional to us and those vulnerable people who may at times try all our patience.
Visited Accident and emergency services on October 2022
Review titled Ipswich Hospital
Replied on 01 November 2022
Thank you for taking the time to leave your comments regarding your recent observations and care whilst waiting for your partner to be treated in A&E. I have forward them onto the relevant team leaders to share with their wider teams. I hope your partner is continuing to make a good recovery at home. Many thanks
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Review titled Caring professional and kind
Rated 4 stars out of 5
by Claire Fox - Posted on 24 October 2022
Big thank you to the lovely nurses and Consultant who performed my colonoscopy. I had a previous very bad and painful experience and they did their very best to make it easier for me. They listened to my worries and reassured me. Gave me enough sedative and explained and talked to me through the whole procedure, so while it was painful it was also quite bearable and I felt looked after. I wanted to make these comments to thank these health professionals because I have rarely had good experiences in other departments of Ipswich hospital. Talking to and listening to patients makes so much difference.
Visited Gastrointestinal and Liver services on October 2022
Review titled Ipswich Hospital
Replied on 25 October 2022
Thank you for taking the time to tell us about your recent experience at Ipswich Hospital. It is great to hear that they listened to your concerns and made the procedure as comfortable and stress free for you as they could. I have passed your kind words on tot he Matron to share with her wider team. Many thanks
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Review titled Satisfied patient
Rated 5 stars out of 5
by Mervyn Crampin - Posted on 26 October 2022
Visited A&E on a very busy Monday 23 Oct. with chest pain arriving approx. 13.15.Although i was there for 8 hours i received what i consider the most friendly,respectful and complete professional service, ECGs, blood tests, an Xray and a calm conversation with a doctor. Thank you very much, and well done.
Visited Accident and emergency services on October 2022
Review titled Ipswich Hospital
Replied on 27 October 2022
Many thanks for your kind words which I have passed onto the Matron for A&E to share with the wider team. the team will be pleased to see how they had such a positive impact on your overall care and experience. I hope you are continuing to make a good recovery at home. Thank you
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Review titled Stour Ward Staff Superb
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2022
I spent 3 nights in hospital unexpectedly, needing IV antibiotics and pain relief and was exceedingly well cared for by all the staff I encountered on Stour ward, from the food delivery folks who did all they could to source meals that weren’t carbohydrate-laden to the junior ENT doctor who was extremely thorough and compassionate - her seniors could learn a lesson in communication and listening properly to patients from her. While nobody wants to be an inpatient, the hard work and good humour of the ward staff made it as positive an experience as it could be.
Visited Ear, Nose & Throat on October 2022
Ipswich Hospital has not yet replied.
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Review titled Excellent care from friendly staff.
Rated 5 stars out of 5
by Stephen - Posted on 25 September 2022
Visited the eye clinic on Friday 23rd. Friendly introduction to the clinic and check on personal details. Was seen by a Doctor who introduced numbing drops into my eye and then removed metal debris and rust ring with the tiniest of needles. Hospital protocol does not allow me to name the person , however I would like to say thank you to the Doctor who carried out the procedure, they made what could be a stressful and worrying process quite easy for me, I hope it was equally easy for them. Also thanks to the general staff on the ward, it was quite a busy clinic but everyone I spoke with was friendly and easy to talk to. Many thanks and best wishes to the doctor and everyone in that department and the Hospital in general. I also only have good things to say about the Doctor who dealt with my initial visit to a and e on the Thursday and helped with my eye problem, and further referred me to the eye clinic. Thank you to all.
Visited Ophthalmology on September 2022
Review titled Ipswich Hospital
Replied on 05 October 2022
Thank you for your kind comments with regard to the care you have received from the Ophthalmology teams at Ipswich Hospital. We believe it is a great credit to our staff that they provide such a high standard of professional care tailored to the requirements of individuals. We are, of course, proud of this hospital and believe that we are building excellent healthcare and support teams, which have a strong focus on patients’ medical needs, as well as a desire to provide the best possible all round experience. It is particularly satisfying when patients appreciate this standard of care and it does a great deal to encourage and hearten the staff. Once again, many thanks for taking the time to write and I will ensure your comments are passed on to all concerned.
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Review titled Everyone from reception to recovery were friendly
by Hereward - Posted on 20 December 2022
Excellent care services from Ipswich Hospital. The MRI and Orthopaedic care unit are excellent as are all the staff at the Raedwald Day Care Unit. Everyone from reception to recovery were friendly, caring and super professional. Thank you.
Visited September 2022
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Review titled Ipswich Hospital
Replied on 21 December 2022
Thank you for taking the time to leave your kind words regarding your recent treatment at Ipswich Hospital. I have passed your comments onto the Matrons for MRI, Orthopaedic and the ward Sister on Raedwald to share with their wider teams. I hope you are making a good recovery at home. Many thanks
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Information supplied by East Suffolk and North Essex NHS Foundation Trust