Hemel Hempstead Hospital
Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hemel Hempstead Hospital.
Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2023
My husband had an outpatient appointment this afternoon (25thMay). We cannot tell you how impressed we are( and thankful) for such a brilliant service.Every single member of staff were amazing, helpful and so efficient. Thank you so much. Definitely 5stars, all the way.
Visited Vascular surgery on May 2023
Review titled Hemel Hempstead Hospital
Replied on 07 June 2023
Thank you for your wonderful comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Really caring professional employees
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I have had a gastro consultation and an endoscopy at Hemel. At my consultation the nurse doing the initial checks was incredibly careful and diligent, due to her care I was able to get the correct medication and have follow up cardiological tests to help me. The team were so careful and put my mind at ease when I came for my endoscopy. I really appreciated them looking after me and making the experience as pleasant as it could be. They were so attentive and efficient and understanding. I believe I'm not allowed to mention names but every team member I had contact with was amazing. Every appointment or drop in I have visited has been without delays and I feel so lucky and very grateful to have received the level of care they have offered.
Visited Gastrointestinal and Liver services on May 2023
Review titled Hemel Hempstead Hospital
Replied on 21 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Superb staff and service
Rated 5 stars out of 5
by Janette shepherd - Posted on 12 April 2023
Endoscopy sept today second time there all staff superb kind knowledgable efficient.nothing too much trouble and the gentleman who did the procedure exceptional.wish all hospitals like this amazing a real gem of a place.Would love to give all these workers a pay rise.Hospital extremely clean
Visited Don't know on April 2023
Review titled Hemel Hempstead Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Endoscopy department
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
Absolutely brilliant staff ,well.looked after. From the moment we arrived until we left the staff went out of there way ,explaining everything to us .
Visited Don't know on April 2023
Review titled Hemel Hempstead Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Excellent
Rated 5 stars out of 5
by Excellent care. - Posted on 20 March 2023
Excellent care from the friendly receptionist to the well organised nurse led team that put a scaredy cat at ease. The full procedures explained and my comfort constantly checked on from beginning to end. I can’t praise them enough
Visited Gastrointestinal and Liver services on March 2023
Review titled Hemel Hempstead Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Brilliant Facility and Staff
Rated 5 stars out of 5
by Mr Alan Power - Posted on 09 March 2023
Blood test visit - very friendly, efficient and effective - a great service and immediate walk-in facility.
Visited Haematology on March 2023
Review titled Hemel Hempstead Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled The most courteous staff ever!
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
I was accompanying my sister to an Endocrinology appointment and we also had to go to the Pharmacy. Every member of staff who we encountered - approx six - reception and medical - were so helpful and kind. I know it should not be a surprise but it was particularly noticeable and we want to remark on it and thank everyone.
Visited Endocrinology and Metabolic Medicine on February 2023
Review titled Hemel Hempstead Hospital
Replied on 05 May 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Great service
Rated 5 stars out of 5
by Christine - Posted on 21 January 2023
I would like to thank the nurses and staff at the urgent care. I dislocated my shoulder after a bad fall over an icy bridge. I was attended quickly and had an X-ray done to ensure the diagnosis. The nurse in charge was excellent and friendly. Even tho I was in agony, she made me feel at ease. I was discharged within 1.5 hrs. Thank you NHS.
Visited Urgent Treatment Centre on January 2023
Review titled Hemel Hempstead Hospital
Replied on 02 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled UTC visit
Rated 5 stars out of 5
by michael pettitt - Posted on 16 January 2023
Attended UTC on an exceptionally busy day, but still found all staff courteous, helpful and professional. Thank you all for the care and treatment provided, which was much appreciated.
Visited Urgent Treatment Centre on January 2023
Review titled Hemel Hempstead Hospital
Replied on 02 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Caring and efficient despite being short staffed
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2022
Check in was quick and despite me not having a voice the receptionist gave me pen and paper to write down my name and details! I was seen by triage within minutes of arriving. Kind, caring and professional. I was told the triage nurse had been called from Watford because they were short staffed but my symptoms were analysed quickly and I didn’t feel rushed. I was only sitting in the waiting room a few mins before a doctor called me and again I was taken care of with compassion and concern. I am so grateful for this service and want to thank all the staff from check in, triage and the doctor. You do a fantastic job.
Visited Urgent Treatment Centre on December 2022
Review titled Hemel Hempstead Hospital
Replied on 02 February 2023
We appreciate the wonderful words you shared. We all work very hard to provide our patients with the finest care we can, therefore we are thrilled that you were satisfied with the service. Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust