Hemel Hempstead Hospital
Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Efficient and caring
Rated 5 stars out of 5
by Jackie - Posted on 19 August 2024
You never want to be in urgent care on a Monday morning! From the reception to triage to the nurse that saw me, all staff were fabulous! Thank you for your care attention, and advice
Visited Urgent Treatment Centre on August 2024
Hemel Hempstead Hospital has not yet replied.
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Review titled Kind, caring, and professional
Rated 5 stars out of 5
by Eileen Clarke - Posted on 30 July 2024
The nurses, physiotherapists and support staff on St Peters Ward worked non-stop to look after me. They were friendly and patient not just with me, but with the 5 other patients.
Visited Rehabilitation on July 2024
Review titled Hemel Hempstead Hospital
Replied on 15 August 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Great staff and fast appointment
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
I was nervous for my blood test as I am autistic with severe anxiety but the staff were lovely and super professional. The service from being checked in to injected went flawlessly and made it a pleasant experience. Thank you.
Visited Don't know on July 2024
Review titled Hemel Hempstead Hospital
Replied on 15 August 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Not good
Rated 1 star out of 5
by John - Posted on 31 July 2024
I have an appointment and after 70 minutes, i don't know what is happening, i understand everyone is busy but maybe someone is better to do some rebooking or maybe let us know what is happening
Visited Ear, Nose & Throat on July 2024
Review titled Hemel Hempstead Hospital
Replied on 15 August 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Lovely hospital
Rated 5 stars out of 5
by Lesley Rogers - Posted on 17 May 2024
Came in today for a colonoscopy. Excellent care and support from all of the staff in the Endoscopy department. I feel very lucky to have this place on my doorstep. Thank you for looking after me today.
Visited Gastrointestinal and Liver services on May 2024
Review titled Hemel Hempstead Hospital
Replied on 22 May 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Endoscopy Unit - exemplary five star experience
Rated 5 stars out of 5
by Grae - Posted on 23 May 2024
Routine endoscopy here today. The warmth, kindness and level of care from the nursing team was exemplary. They create a lovely atmosphere in the Unit and this was from initial contact on reception through to recovery and discharge. Thank you for doing such a great job. The whole nursing and clinical team really go out of their way to ensure that things go well and that you have a good experience and feel cared for. Brilliant just brilliant
Visited Don't know on May 2024
Review titled Hemel Hempstead Hospital
Replied on 13 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Dermatology
Rated 5 stars out of 5
by Peter Taylor - Posted on 04 March 2024
Just had a minor operation carried out in a very professional manner. It was on time and all the hospital staff were helpful, friendly and a credit to the NHS. Thank you all Well done
Visited Dermatology on March 2024
Review titled Hemel Hempstead Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Terrible communication and poor service
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
Since being seen by a nurse and not a consultant all my appointments have been going downhill, having to chase every single thing from forms to tests and appointments - otherwise nothing will be done. I had spoken to someone from the office just to confirm my appointment and needing reassurance that it will happen (which it did not and having me to contact them again.) They were very rude and abrupt about me phoning my appointments several times which is not ideal for someone working in this field.
Visited Dermatology on March 2024
Review titled Hemel Hempstead Hospital
Replied on 25 April 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
We had an ENT appointment with a consultant this afternoon. The HCA we dealt with a male, was a credit to the hospital. He was friendly, professional, and showed empathy. A female HCA who came to apologise for our long wait was also very professional.
Visited Ear, Nose & Throat on March 2024
Review titled Hemel Hempstead Hospital
Replied on 27 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled So kind and reassuring.
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I attended for an endoscopy today and was feeling very anxious about the process. However, the care and kindness shown to me by everyone I came into contact with was so reassuring. I was immediately put at ease and the procedure was nowhere near as bad as I feared. Everything was explained to me with great patience. I have to return for further treatment and feel grateful to know that I will be well cared for by lovely people.
Visited Gastrointestinal and Liver services on February 2024
Review titled Hemel Hempstead Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust