Hemel Hempstead Hospital
Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Karen Bird - Posted on 02 February 2024
Went to Urgent care this morning with my son , who had got paint in his eye and it was extremely painful. The receptionist was quick in taking details, we didn’t wait long for triage and they were very thorough. Went in to see the Dr who performed several tests and really examined his eye . Referred him to eye specialist and gave eye ointment and patches . There were quite a few people in the waiting room, but they seemed to get through them quickly and efficiently, we were very impressed and offered our humble thanks to them all
Visited Urgent Treatment Centre on February 2024
Review titled Hemel Hempstead Hospital
Replied on 07 February 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Mrs L Rouse - Posted on 13 March 2024
I left my adult son whilst I went to park my car. I sat in the waiting room for an hour having been informed that he had firstly been in to triage, then was with a doctor. The care was exemplary. When I was summoned to see him, he had an oxygen mask and a drip in his arm. He had een rapidly assessed as suffering with pneumonia. An ambulance was summoned to take him to Watford hospital where his excellent care resumed. How wonderful the team were. My son is now well on his way to a full recovery. We can't thank you enough for your superb care.
Visited Urgent Treatment Centre on February 2024
Review titled Hemel Hempstead Hospital
Replied on 27 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Brilliant service
Rated 5 stars out of 5
by Elaine Scully - Posted on 31 January 2024
I had a lft today when we walked into the department we were greeted by the clinician who performed the tests with a smiling friendly face he carried out the tests professionally compassionately and with a lot of patience and most importantly a good bed side manner and a sense of humour please pass on our thanks he is an asset to your department
Visited Respiratory Medicine on January 2024
Review titled Hemel Hempstead Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Excision benign growth
Rated 5 stars out of 5
by David Griffiths - Posted on 29 January 2024
Extremely efficent reception, explanation and removal of growth on my back. Staff were friendly and accommdating, and on time. Post operative instructions were also clear and understandable.
Visited Dermatology on January 2024
Review titled Hemel Hempstead Hospital
Replied on 31 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Good experience
Rated 5 stars out of 5
by Mrs K Amesbury - Posted on 29 January 2024
Excellent reception from all staff and medical team. Would like to highlight how well I was received and to compliment the nurse who gave me my echo ecg today and how the Doctor I went on to see afterwards. She explained everything in detail and answered all my questions very calmly and patiently. Always receive excellent service when I attend this hospital. Thank you NHS
Visited Cardiology on January 2024
Review titled Hemel Hempstead Hospital
Replied on 31 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Colonoscopy
Rated 4 stars out of 5
by Mrs J Hudson - Posted on 08 January 2024
I was dreading having a colonoscopy after previous painful experience and although it wasn’t pleasant and it was very uncomfortable all the staff were kind, efficient and reassuring . Everything was done to make the experience bearable . I was so relieved the procedure went ahead on the date given inspite of a junior doctor strike. All the staff who work in the NHS need to be paid an amount that reflects their hard work and dedication. Thank you .
Visited Gastrointestinal and Liver services on January 2024
Review titled Hemel Hempstead Hospital
Replied on 18 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Wonderful efficiency.
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
My daughter’s possibly broken ankle was triaged, X-ray , assessed and diagnosed in 30 mins. They were all so nice and competent and fast. An actual joy to meet from reception onwards. Well done guys!!!!
Visited Urgent Treatment Centre on December 2023
Review titled Hemel Hempstead Hospital
Replied on 11 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Non judgemental, swift treatment
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I approached the urgent care centre towards the end of the evening. I was able to inform them of what treatment was required and received no judgement from them at all. I checked I would be seen that evening or whether I should return in the morning (due to the time). I was assured I'd be seen that evening. The waiting room seemened 'busy', but most patients were accompanied by one or more people. I was triaged swiftly and the nurse took her time to check I would be able to receive the appropriate care within the time and staffing they had. When I was seen by the treatment nurse she was kind, professional and non-judgemental. She offered good advice and made me feel at ease throughout. I left having been treated with a clear idea of what steps I needed to take in my follow up care. Staff were clearly aware of safeguarding and took appropriate steps to put this in place. I am grateful for the time, care and genuine kindness of the staff in the urgent treatment centre. I would feel more than comfortable returning if the need arose. This hasn't always been my experience at other minor injuries etc. Thank you.
Visited Urgent Treatment Centre on November 2023
Review titled Hemel Hempstead Hospital
Replied on 18 January 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I accompanied my elderly father to his appointment. The gentleman on at the outpatient booking desk greeted us with a warm smile and was very helpful. The urology nurses were also very helpful. The consultant talked my father though his options and gave time for him to ask questions. My only criticism is that he didn’t introduce himself or tell us his job title.
Visited Urology on November 2023
Review titled Hemel Hempstead Hospital
Replied on 09 November 2023
Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Fantastic service
Rated 5 stars out of 5
by Mrs L - Posted on 02 November 2023
Bought my 4 year old son in on Tuesday evening after speaking to 111. Was greeted by two super helpful and friendly gentlemen on reception. Was seen by a triage nurse within 5 minutes and then a doctor. (Although we were then transferred to Watford A and E.) I cannot fault the prompt, caring, friendly attention from all staff involved. Thank you
Visited Urgent Treatment Centre on October 2023
Review titled Hemel Hempstead Hospital
Replied on 02 November 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided fantastic care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust