Glenfield Hospital
Groby Road, Leicester, Leicestershire, LE3 9QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care
Rated 5 stars out of 5
by Roger Bellamy - Posted on 25 January 2023
All the staff on Ward 31 were fantastic. They took time to put me at ease ,explain all the procedures and reassured me at all times. I could not have asked for more care and attention. I can’t thank them enough.
Visited Cardiology on January 2023
Review titled Glenfield Hospital
Replied on 31 January 2023
Dear Roger Bellamy, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications TeamLeicester's Hospitals
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Review titled Housekeeping failures
Rated 3 stars out of 5
by Alastair - Posted on 03 December 2022
I am at present on ward 23 @ Glenfield, having been transferred from LRI after a week, my complaint is tribal compared to others When ordering breakfast I ask for tea and toast, I'm given the toast around 09.10 when I ask about a cup of tea am told * I don't make tea now " the tea arrives at approx 10.30 so either I'm having toast and cold water or wait till the tea arrives which plays havoc on my insulin When I was in before after giving out meds they used to come round with tea trolley but not now After being woken at 6.00 there is no refreshments till 10.30 ??? .It just seems, there is lack of empathy on certain members of staff I could continue Alastair
Visited General Medicine on December 2022
Review titled Glenfield Hospital
Replied on 12 January 2023
Dear Alastair Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
After being seen in Cardiology clinic on 1st December with a newly diagnosed large aortic aneurysm I was told I needed an urgent echocardiogram. My daughter was with me and heard the same. I am now being told this won't be until April and the doctor I saw said he doesn't remember saying "urgent". It's truly terrifying not knowing what my heart valves are doing and living with a large aneurysm. I have emailed pils on two separate occasions with no response. I then printed my email and posted it first class, signature required. Still no response, not even a basic acknowledgement.
Visited Cardiology on December 2022
Review titled Glenfield Hospital
Replied on 27 February 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you, but in order for us to do so, we will require some further information from you. Please send us your details including name, address and NHS number to us at the Communications Team, through communications@uhl-tr.nhs.uk Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Efficient & Caring Environment
Rated 5 stars out of 5
by Ann Gosden - Posted on 14 December 2022
My first visit to the rapid access chest pain clinic as an Out patient. Welcomed and processed through on arrival. ECG ( extremely efficient & professional attitude)then assessed by a Cardiology specialist Nurse. So knowledgeable & reassuring. This whole experience makes you realise how great is the NHS. Thank you.
Visited Cardiology on December 2022
Review titled Glenfield Hospital
Replied on 12 January 2023
Dear Ann, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Safe in good hands
Rated 5 stars out of 5
by Melanie Carson - Posted on 01 January 2023
Had a 5 day stay in glenfield hospital visiting the emergency day center , cdu then ward 23a. I cannot fault the professionalism, thoroughness and care from the staff .
Visited Don't know on December 2022
Review titled Glenfield Hospital
Replied on 12 January 2023
Dear Melanie, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent care and service
Rated 5 stars out of 5
by alan bottrill - Posted on 10 December 2022
My wife was admitted to CDU on 08/09 December 2022 All staff were very attentive and hardworking, some struggling with their own health. I cannot praise everyone enough from the ambulance crew through to all the staff including house keeping. Please know I appreciate all you do. May you have a blessed and peaceful Christmas.
Visited Don't know on December 2022
Review titled Glenfield Hospital
Replied on 12 January 2023
Dear Alan, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Brilliant Care
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2022
I went on to ward 15 to wait for a pacemaker to be fitted and also to have surgery to have a heart stent fitted The Nurses were brilliant, and remained calm doing the caring of this mens ward It made me relax before having surgery 5 out of 5 marks
Visited Cardiology on November 2022
Review titled Glenfield Hospital
Replied on 30 November 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Brilliant Team
Rated 5 stars out of 5
by Paul Smith - Posted on 26 November 2022
Today I went in for a day procedure to have my ilr removed on Ward 32. The whole team from start to finish was wonderful at helping me with my individual needs. I couldn’t have asked for a better team to look after me. They went above and beyond to ensure that I was comfortable whilst waiting, during my procedure and also after. I couldn’t have asked for better care or empathy. Thank you very much to you all.
Visited Cardiology on November 2022
Review titled Glenfield Hospital
Replied on 30 November 2022
Hello Paul, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Review for the covid treatment unit- excellent care
Rated 5 stars out of 5
by Julia Billingham - Posted on 26 October 2022
I visited the covid treatment unit today. I am so grateful for the excellent care from the nurses and doctor there. I was so poorly and they were efficient, kind and compassionate. Thank you, your work is very much appreciated.
Visited General Medicine on October 2022
Review titled Glenfield Hospital
Replied on 17 November 2022
Dear Julia Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent Service
Rated 5 stars out of 5
by Kathy Kelly - Posted on 19 October 2022
I attended the Endoscopy Dept at Glenfield Hospital. I was very nervous about the procedures but was very well looked after by all the hospital staff. From booking the appointment to the actual procedures. Everything was explained very clearly and was put at ease in no time. Just wanted to say a very big thank you for looking after me so well.
Visited Imaging services on October 2022
Review titled Glenfield Hospital
Replied on 20 October 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
Information supplied by University Hospitals Of Leicester NHS Trust