Glenfield Hospital
Groby Road, Leicester, Leicestershire, LE3 9QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unbelievably friendly and professional service
Rated 5 stars out of 5
by James (Jim) Cregeen - Posted on 06 April 2023
I am not allowed to name the 5 wonderful ladies who took care of me while l was undergoing pre-operation assessment in the sopac clinic, however, they led me through each section like clockwork. As l have diabetes 2 they even made sure l had something to eat at lunchtime and provided me with a lovely mug of coffee to take with it. They confirmed my tasl return ambulance which was on time, but as it happens l was in no rush to leave these caring people or the ambiance they create. May l please send my grateful thanks to one and all.
Visited Don't know on April 2023
Review titled Glenfield Hospital
Replied on 18 April 2023
Hi Jim, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled excellent service
Rated 5 stars out of 5
by david - Posted on 09 May 2023
I suffered a mini stroke (tia) and attended the stroke clinic ,all tests were carried out on the same day . staff kept me informed throughout and put me at ease .many thanks for the excellent service .
Visited Cardiac services (community) on February 2023
Review titled Glenfield Hospital
Replied on 02 June 2023
Hello David, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled 'Urgent' it most certainly wasn't to Glenfield Hospital
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
As someone else has also explained, being told you should have an urgent echocardiogram shouldn't mean 6 months. I was sent to another hospital to have the echocardiogram, and they told me "no, our wait list is less than 3 weeks - If your consultant requests an urgent one". And now, 6 months after the echocardiogram I still cannot get anyone to explain the results. I had to badger the hospital to give my Gp the results by letter so that I could get him to explain them to me earlier than this 6 months. (I have to work for a living, and I am not well!) Gp then says "No," Glenfield will have to explain them to you. Glenfield reiterates I will only have this explained to me by a phone call after a further 6 months. That's over a year after a so called "Urgent" request from the consultant to have an echocardiogram, And get the results! There's obviously something on the results that needs to be discussed, but it doesn't appear that this patient is deemed worthy of having a timely discussion - which in itself would be of benefit to My health. God forbid that I have to have any other tests!!! (I will certainly not be entertaining that idea now of course - why would I?...)
Visited Cardiology on February 2023
Review titled Glenfield Hospital
Replied on 14 August 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
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Review titled Great care
Rated 5 stars out of 5
by Robert trinder - Posted on 07 March 2023
I would like to thank all the doctors and nursing staff for the care I was given after my heart valve replacement surgery I was taken care of realy well thank you
Visited Cardiology on February 2023
Review titled Glenfield Hospital
Replied on 13 March 2023
Dear Robert Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Grateful
Rated 5 stars out of 5
by Lisa - Posted on 13 March 2023
Thank goodness for Glenfield Hospital. I was admitted as an emergency two weeks ago and received kind, efficient and thorough treatment and support. Ward 33 staff are amazing! Thank you. Lisa
Visited Cardiology on February 2023
Review titled Glenfield Hospital
Replied on 03 April 2023
Dear Lisa Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled All I can say is thank you to all the staff at Glenfield.
by SEB2902 - Posted on 14 March 2023
I came to Glenfield Hospital for an ECG clinic as an outpatient. I had been feeling out of breath and to be honest, I felt quite unwell, but I never thought it was to do with my heart. The lovely lady who was doing the ecg told me I had a problem and need to be admitted. I was so scared. I was taken to ward 18, where I saw lots of different medics, everything was explained to me, I was told my heart was not able to function properly, My heart beat was very slow, I was told I needed a pacemaker, but before they could do that, they had to get rid of the fluid in my chest and legs. I had the operation and I felt a lot better afterwards. The staff on Ward 18 were the very best. I can not thank them enough. The treatment in there was excellent & I can not thank them enough. I was then moved to ward 32 for my remaining few days. Again, my treatment and care was outstanding. I think all of the doctors nurses, healthcare workers, cleaners, porters & anybody I missed, Deserve a massive pay raise. They work endlessly, and believe me, some of the patients were confused and not the easiest to handle, yet with kindness, empathy they managed to put the patient at ease. Bless Them. I am being discharged. All I can say is thank you to all the staff at Glenfield.
Visited February 2023
Provided by Care opinion
Review titled Glenfield Hospital
Replied on 03 April 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Exemplary care
Rated 5 stars out of 5
by Patricia Symons - Posted on 04 March 2023
just returned home from glenfield hospital after having a thoracic operation staying in wards 26 and secu. My surgeon visited me on a daily basis always advising and explaining in great understandable detail. All nursing staff and all auxiliaries were unbelievably kind,considerate,and totally caring. Other than when I had my son 47 years ago I have been fortunate and have never had a previous serious illness,so having an operation and a few days in hospital I was actually quite fearful. oh goodness I was looked after constantly,always with a smile many a laugh too. thank you all
Visited Lung cancer services on February 2023
Review titled Glenfield Hospital
Replied on 06 March 2023
Dear Patricia, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Good care but
Rated 4 stars out of 5
by Julie - Posted on 10 February 2023
My father has been in hospital for five weeks whilst the medical team are doing all they can I feel the lack of communication between medical professionals and patiences families are non existent. I (daughter) haven't received one phone call about my father. I have tried several times but yo no avail. It's frustrating and deeply upsetting My father is 91 registered blind and hard of hearing so he always says to the Dr could you ring my daughter (dad does have capacity) but this in 5 weeks hasn't happened. I'm completely in the dark as what is happening to my father.
Visited Respiratory Medicine on January 2023
Review titled Glenfield Hospital
Replied on 14 February 2023
Dear Julie, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Brilliant Staff
Rated 5 stars out of 5
by Bernadette White - Posted on 11 January 2023
Today I had to have a procedure done at the Vanguard Theatre and the staff were absolutely amazing. Everyone was attentive, caring and helpful. They couldn't have done more for you. They were an amazing team and worked really well together. Thank you all.
Visited General Medicine on January 2023
Review titled Glenfield Hospital
Replied on 12 January 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Excellent treatment
Rated 5 stars out of 5
by Henry Martin - Posted on 20 January 2023
Referred by 111 to respiratory dept on 02 Jan 23 with severe breathing problem, I was immediately treated with great courtesy and effectiveness by the CDU team who worked on my respiratory viral and bacterial infections coupled with heart behaviour issues. This was controlled in 24 hrs sufficiently for my transfer to ward 24 where care and courtesy was my ongoing experience to discharge on 06. Thank you everyone for your excellent day and night care. You are gems.
Visited Respiratory Medicine on January 2023
Review titled Glenfield Hospital
Replied on 24 January 2023
Dear Henry Martin, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications TeamLeicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust