Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Dissatisfaction with doctors
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
My daughter has been suffering from severe abdominal pains. On Sunday 27/11 she called 111 who advised we go to a&e at Frimley. We were sent home after a brief review. On Tuesday 30/11 when still in pain she again called 111 who again advised we go back to a&e. I must add the nurses on both these visits were fantastic. On the second visit my daughter was admitted. She was on strong medication including morphine. My daughter had numerous tests and an ultrasound. The pain never stopped but as they couldn’t find anything wrong they discharged her even though she is in more pain than when she arrived. I find it completely unacceptable and just want to vent
Visited Don't know on December 2022
Review titled Frimley Park Hospital
Replied on 09 December 2022
Dear Anonymous, Thank you very much for taking the time to share your family’s recent experience at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the situation your daughter experienced and, as a parent, I fully understand your desire to vent. I will share your feedback with the team in ED who might perhaps take some comfort from the fact that the nursing care was so positive. However, without more details, beyond that I am unable to do very much. If you are able to let the team know more specific details by emailing: fhft.patientexperience@nhs.net then we will be able to look into the situation and circumstances more fully. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Why was I worried?
Rated 5 stars out of 5
by Harry Hodge - Posted on 15 November 2022
Attended the eye ward at Frimley to have cataracts removed. Arrived on time and was promptly seen to by the reception staff.They explained all parts of the process from start to finish and my worries melted away.The surgery team were just as friendly, helpful and giving full explanation of procedure so nothing came as a surprise, the surgery took 25 minutes, I arrived at the ward at 16.30 and was out by 18.30, now two weeks after op and my sight has improved dramatically, so pleased with end result but also with the sheer professionalism of all staff,can't thank you enough.
Visited Cataract Surgery on November 2022
Review titled Frimley Park Hospital
Replied on 16 November 2022
Dear Harry, Thank you very much for taking the time to share your recent experience of the ophthalmology service at Frimley Health. It is always lovely to hear such positive feedback and to know that patients are receiving the care we strive to deliver every day. Thanks again for your feedback which I will share with the team who looked after you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A follow up appointment needing treatment/surgery for hip pain
by Elderly in pain - Posted on 15 November 2022
I was seen by one of the consultant team who appeared to me to be having a bad day. I am elderly with health issues and in a lot of pain. Their first words to me were are you prepared to die? I had to ask them to repeat their question, which they did. I am aware that I am at risk because of health issues but their harshness, I would consider sadistic, made me feel like going home and committing suicide. They would not engage with any questions and got rid of me as quickly as they could by sending me for further hip x-ray. Following x-ray I waited, then I asked one of the assistants what would happen next, they spoke to the doctor, and came back to me and said There is no change, they don't need to see you. I was later collected by patient transport, who were very kind and helpful, and taken home. I have no idea what will happen next. I don't know what alternatives there are to hip replacement surgery. Having worked all my life and paying National Insurance why do I feel I was treated with such disdain?
Visited November 2022
Provided by Care opinion
Frimley Park Hospital has not yet replied.
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Review titled Faultless
Rated 5 stars out of 5
by Phil - Posted on 14 December 2022
I was taken to Frimley Park after suffering a heart attack. Three stents were in place within an incredibly short time of my arrival and I was in the CCU for a few days afterwards. My care could not have been any better. All the staff were friendly and so caring. Everyone took time to explain my treatment and were completely faultless in every respect. I cannot thank them enough.
Visited Cardiology on November 2022
Review titled Frimley Park Hospital
Replied on 16 December 2022
Dear Phil, Thank you very much for taking the time to leave this lovely feedback about your recent experience at Frimley Park. It is always good to know that patients are in receipt of the best possible care and have good experiences while they are with Frimley Health. I will share your feedback with the team who will, I know, be delighted that your experience of their care was so positive. Thank you again. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Confidential information
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2022
The care from the Doctors, midwives and care assistants was great. One area the labour ward needs to work on is patient confidentiality. Often discussing patients diagnosis and care plans in the reception area where everyone in the waiting room can hear, including the patient being discussed. Making myself feel very awkward, understandably they were busy however this should not impact the sharing of confidential information.
Visited Maternity services on November 2022
Review titled Frimley Park Hospital
Replied on 15 November 2022
Dear Anonymous, Thank you very much for your feedback and for taking the time to share your experience. It is always lovely to hear that care experience from all teams was ok. However, please accept my sincere apologies on behalf of the Trust for the apparent lack of confidentiality. I will share your feedback with the local Maternity Team who will take your feedback on board and will do what they can to mitigate the issues you mention. Thank you again for your time. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Bbrilliant, attentive & thorough care
Rated 5 stars out of 5
by Sam - Posted on 07 December 2022
I was admitted to the gastro ward of f9 & stayed within their care for seven days. my experience from the outset was second to none. every member of the team was amazing to each and every patient & everyone was well looked after. my treatment was clear from the doctors and we’ll executed enabling me to make a full recovery. even with full wards the nursing team were attentive and calming making a scary situation a more calm one. I cannot thank the team enough for the seven days I spent with them and would have no hesitation to see them again.
Visited Gastrointestinal and Liver services on November 2022
Review titled Frimley Park Hospital
Replied on 09 December 2022
Dear Sam, Thank you very much for taking the time to let us know about your recent experiences at Frimley Health. It is wonderful to hear that your experience was so positive and that your care was good. I will share your feedback with the teams involved who will, I know, enjoy learning how much the care they give is appreciated. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Awful waiting times
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
So stressful at every appt always waiting at least 1 hour past appt time. Resulting in me missing other scheduled appointments. This service really needs to improve. I have previous had a 9am appt which was also 1.5 hours late so it doesn’t matter what time of the day your appt is!
Visited Maternity services on November 2022
Review titled Frimley Park Hospital
Replied on 11 November 2022
Dear Anonymous, Thank you very much for taking the time to share your story and letting us know about the issues you have encountered. Please accept my sincere apologies on behalf of the Trust for the delays and hold ups you have experienced. As I am sure you will understand I cannot comment much further on the basis of the information you have provided however, if you are happy to give more feedback about the specific details of the delays you have experienced I will be able to investigate further. Please fee to email fhft.patientexperience@nhs.net and we will get back to you. In the meantime thank you for your feedback and I will share your comments appropriately. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent care and skilled treatment
Rated 5 stars out of 5
by JS Shoreham - Posted on 24 January 2023
I was admitted for a partial nephrectomy.The treatment by the staff though they were very busy from the ancillary to the Top consultant were excellent . I can't Thank Them enough; they were all friendly, skilled and very professional at all times. I make a small monthly donation to Medicine sans Frontiers and increased it a little to express my thanks and a token of gratitude for the excellent care I received and to help people that don't have access to the care that we are fortunate to have.
Visited Urology on November 2022
Review titled Frimley Park Hospital
Replied on 27 January 2023
Dear JS Shoreham, Thank you very much for taking the time to share your recent experience of Frimley Health. I am delighted to hear that your experience was so positive and that you were so well cared for and looked after by staff at all levels. I will share your feedback appropriately. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Very very poor
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
A relative of mine had to go to A&E due to the fact that his catheter was blocked. Arrived round about 9pm ish and wasnt seen till 5am ish the following morning. My Relative was in so much pain and left him to suffer. My Relative also had to be hoisted as they were wheelchair bound and they did not have a hoist as they couldn't find one.
Visited Accident and emergency services on November 2022
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Anonymous, Thank you very much for taking the time to share your, and your relative’s experience of Frimley Health. Please accept my apologies for having taken some time to acknowledge your feedback and further, please accept my apologies on behalf of the Trust that the experience was so poor. I will share your feedback with the ED team who will use it to identify opportunities to improve the patient experience and I hope that if you and/or your relative need to use ED again your experience/s will be much improved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled The Hospital & all members of staff saved my life.
Rated 5 stars out of 5
by John Aris - Posted on 23 November 2022
I was in Frimley Park Hospital for a procedure but when seen by the Surgeon he spotted that I was not well. He had me moved to A & E where I was seen without delay. I was moved to another room & talked to by a Doctor. He then gave me an electric shock which saved my life. After that a stent was cleared & I was placed on the Cardiac ward. The service, kindness I received was better than I had ever received before. I would like to commend all of the satff for their kind, knowlegable service which allowed me to survive & live the remainder of my life. I have never experienced such marvelous treatment from such friendly efficent doctors, nurses &m indeed all staff. Finaly my thanks go out specifically to a nurse Praju, for her efforts with regards to the issue of my take home medicines. In conclusion may I commend this hospital & their staff for letting me return to hopefully a normal old age. Long live the NHS & especially Frimley Park Hospital & all its staff.
Visited Cardiology on November 2022
Review titled Frimley Park Hospital
Replied on 25 November 2022
Dear John, Thank you very much for taking the time to share your story on this forum. It is always lovely to receive positive feedback about a patient experience – but in this case it is doubly so given the positive outcome of such observation and subsequent treatment and care. Reading your feedback has left me with a smile on my face! I will share your feedback with the teams involved who will be reassured to know their care meant so much to you. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust