Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant
Rated 5 stars out of 5
by Julia Westwood - Posted on 15 November 2022
This department is amazing, staff are friendly and professional , they explain each step of the way and why you need to do the exercises set out. They have always been on time. Awesome job
Visited Physiotherapy on November 2022
Review titled Frimley Park Hospital
Replied on 15 November 2022
Dear Julia, Thank you very much for taking the time to leave such lovely feedback about your experiences with Frimley Health. It is always reassuring to receive such comments and I will share them appropriately with the team involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exemplary Care for my father
Rated 5 stars out of 5
by Jackie Ribeiro - Posted on 11 November 2022
My father received the best of nursing care following an extensive stroke. He was looked after for 5 weeks. Having been a nurse it was obvious to me that he was in the best of hands. He was treated with respect and the staff updated us regularly despite being very busy. The dedicated on call physio team also made him more comfortable when he became congested. The staff on the isolation ward were also kind and caring in his final few days. The whole family would like to thank you all from the bottom of our hearts.
Visited Stroke on October 2022
Review titled Frimley Park Hospital
Replied on 14 November 2022
Dear Jackie, Thank you very much for taking the time to share your family’s recent experiences at Frimley Health. It is really lovely to know that the care your father received was so good and that you were reassured that he was being so well looked after. I will share your feedback with the Teams involved in looking after your father who will, I know, appreciate hearing how much their care meant to both your father and the family. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exemplary Care
Rated 5 stars out of 5
by Jackie Ribeiro - Posted on 11 November 2022
My father received exemplary nursing care following an extensive stroke during the last few weeks of his life. We would like to thank the nurses, doctors and physios who were compassionate and caring.
Visited Stroke on October 2022
Review titled Frimley Park Hospital
Replied on 14 November 2022
Dear Jackie, Thank you very much for taking the time to share your family’s recent experiences at Frimley Health. It is really lovely to know that the care your father received was so good and that you were reassured that he was being so well looked after. I will share your feedback with the Teams involved in looking after your father who will, I know, appreciate hearing how much their care meant to both your father and the family. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Caring staff
Rated 5 stars out of 5
by Pauline - Posted on 09 October 2022
Thankyou to all the extremely caring staff in a&e who have a very difficult job l they were so kind and caring especially the lovely nurse who stitched my knee.
Visited Accident and emergency services on October 2022
Review titled Frimley Park Hospital
Replied on 11 October 2022
Dear Pauline, Thank you very much for taking the time to write to let us know about your recent positive experience in ED at Frimley Park – it’s always lovely to hear when a patient has been well looked after. I will share your feedback with the team who will, I know, appreciate reading it. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing service
Rated 5 stars out of 5
by Jan Vinall - Posted on 06 November 2022
My husband had a stroke caused by a blockage in the right carotid artery on the 5th October 22. Within 13 days he had all the tests and the operation on the 18th Oct. The surgeon rang me at home right after the operation and gave me the information and the reassurance.Frimley Park Vascular team you are amazing as are the stroke outreach team . I cannot find the words to thank you enough.
Visited Vascular surgery on October 2022
Review titled Frimley Park Hospital
Replied on 11 November 2022
Dear Jan, Thank you very much for taking the time to share your, and your husband's, recent experience at Frimley Health. I am delighted to hear that your husband’s care, and the communication with you, was so good. I will share your feedback with the teams involved who will, I know be reassured to hear that your experience was so positive. With many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Thoroughly well looked after.
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
The reception team were really kind, the staff nurse on triage (who im not allowed to name im told!) was really caring and sorted me some pain relief. Xray and review in short order despite being really busy. couldnt have asked for more, thank you all.
Visited Accident and emergency services on October 2022
Review titled Frimley Park Hospital
Replied on 31 October 2022
Dear Anonymous, Thank you very much for taking the time to write to share your recent experience at Frimley Park Hospital. It is reassuring to know that you received – and appreciated – levels of care that Frimley Health strive to deliver to every patient. I will share your feedback appropriately and know that the teams involved will appreciate it. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2022
I was refered to the opthalmology dept by my optician. I was seen within 30mins. by the ophthalmologist. She confirmed the options findings and was given laser treatment to reattach my retina. Thank you
Visited Ophthalmology on September 2022
Review titled Frimley Park Hospital
Replied on 05 October 2022
Dear Anonymous, Thank you very much for taking the time to leave feedback about your experience with the ophthalmology service at Frimley Park. Please accept my apologies for the delay in acknowledging your feedback. I am delighted to hear that you got the treatment you needed and that your visit was so positive – I will share your feedback with the team. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Thank you!
Rated 5 stars out of 5
by David P - Posted on 04 October 2022
Did a stupid thing with a carving knife and want to express my gratitude for the care received in A&E, especially to Doc who managed the wound but also to the whole team. You should be very proud of the service you provide under challenging circumstances. Thank you!! David
Visited Accident and emergency services on September 2022
Review titled Frimley Park Hospital
Replied on 05 October 2022
Dear David, Thank you very much for taking the time to let us know about your experience. I’m delighted that your experience was so positive and I hope you are now well on the mend. I will share your feedback with the team in ED who I know will appreciate your comments. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled No way on telephone or online to contact
Rated 1 star out of 5
by HUGO ANSON - Posted on 05 September 2022
Tomorrow we have an appointment that we need to confirm. We have rung outpatients appointments phone line. The queuing system said we were number 35 in the queue. An hour later it said we were number 25 in the queue. Another hour and we were number 14 in the queue. Another hour and position in the queue is 5. (How many people work answering the phones and how long do they take with each call??) We used another line to contact the department (while leaving the first on hold) and spoke to four answer phones of different secretaries. We tried to call PALS. No answer. We have emailed PALS, no answer. It looks like we will need to get in the car and drive 30 minutes, park in the hospital car park, go into the department.... at which they will say they have to talk to the patient.... who can easily phone but not easily travel today. Is this a good way to run a professional organisation?
Visited Ophthalmology on September 2022
Review titled Frimley Park Hospital
Replied on 05 October 2022
Dear Hugo, Thank you very much for taking the time to leave your feedback – and please accept my apologies for having taken so long to respond and acknowledge it. Please also accept my sincere apologies on behalf of the Trust for the issues you encountered on the telephone. I know this will have no effect on your personal experience but please be reassured that the matter of patients and families/carers issues with the phone lines is a live topic for the Board and urgent steps are being taken to improve the situation. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Professionalism and dedicated attention
Rated 5 stars out of 5
by David Clements - Posted on 07 February 2023
From the early morning emergency call for an ambulance to my discharge five days later all the staff from the ambulance crew through the busy doctors and nurses in the A&E department and the short stay Acute Medicine wards and the ladies or gents who served my delicious meals or cleaned my private room made my stay in your hospital a far pleasanter experience than I anticipated. I thank them all for their professionalism, personal attention and friendly attitude under difficult and busy conditions.
Visited Accident and emergency services on September 2022
Review titled Frimley Park Hospital
Replied on 09 February 2023
Dear David, Thank you very much for your lovely feedback and taking the time to share your reflections on your recent experience – and particularly those at Frimley Health. I can't speak for the Ambulance service involved but I am sure they will appreciate your feedback as much as we have. It is extremely encouraging to know that all the different systems and teams involved in your treatment, care and recovery worked together as intended and provided you with such a pleasant experience. It is particularly lovely to know that your stay was much better than you had anticipated! I will enjoy sharing your feedback with the teams involved. Once again thank you very much for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust