Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No Aftercare
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2023
I had two surgerys in October 22 at the ENT Department. I was a day patient after I eventually came round after anaesthetic the consultant came round too my bed & literally ripped the padding out my nose! It was so unexpected & very painful! Then sent home, I have been due to go back for check ups & my appointment has been cancelled twice at last minute. I'm struggling still & having issues with my Ears & nose resulting in me having infections, dizziness & breathing problems I'm very disappointed & I just feel I was just another object on a conveyer belt. I've now got to wait until September for another appointment not good at all when your feeling rubbish.
Visited Ear, Nose & Throat on October 2022
Review titled Freeman Hospital
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your experience. We are sorry to learn about the problems you are having with your follow-up appointments. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust