Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant care
Rated 5 stars out of 5
by Lisa McAdam - Posted on 25 January 2023
As much as I hate hospitals, the was one of the least stressful experiences I have had. All the staff were friendly, professional and understanding. They were really human and treated me as such. My consultant sat with me and my mum and together, we made a decision on the procedure. He listened and understood our concerns and changed the plan for the day. He was amazing! Even during the procedure, he took the time to ask if I was ok and to reassure me that I was doing well. Everyone on the ward commented on the friendliness of the staff and honestly felt better for having the extra attention they were given. The ward was peaceful and stress free. Unlike other hospitals, phones were answered on the first ring, rather than being ignored and left to ring until the caller gave up and hung up. I honestly cannot rate the staff high enough.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 30 January 2023
Thank you for taking the time to leave your feedback regarding your care at the cardiothoracic department. We are pleased that you found the staff to be professional and understanding, and that your consultant listened to you and your concerns and changed the plan based on this. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Great service
Rated 5 stars out of 5
by Philip jackson - Posted on 02 July 2023
Been an outpatient for 26 years Always on time no long delays Well trained and friendly nurses seamless appointment As a long term patient can only praise this hospital And staff
Visited Haematology on January 2023
Review titled Freeman Hospital
Replied on 03 July 2023
Thank you for taking the time to leave your feedback regarding your care with the Haematology department. We are pleased that you found the nurses to be friendly and the care to be seamless. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled very reassuring experience
Rated 5 stars out of 5
by val stephinson - Posted on 11 January 2023
i had a key hole upper left lobectomy on monday 9th january. all stages leading up to my surgery were well planned and explained to me in a clear and concise manner. during my hospitalization for surgery i was made to feel entirely at ease by all members of staff including my surgeon, doctors, nurses, specialists, catering and domestic staff etc etc. all in all it was a very reassuring experience indeed.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 17 January 2023
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital. We are pleased that your surgery was explained to you at all stages and you were made to feel at ease by all members of staff. We will forward your comments to the directorate who will share with the team involved in your care.
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Review titled Perfectly happy
Rated 5 stars out of 5
by Margaret able - Posted on 22 September 2024
Having open heart twice in 9 months, all concerned were so caring before & after surgery, the surgeon who did my op. Was so dedicated as was the lovely a ethicists, the aftercare from nurses was second to none, also my visits to clinic, my consultant was very thorough he did everything to try & make me feel better, the food however wasn’t very good & after 8 weeks on the ward havnt touched mince since😂😂 I havnt had any experience in hospital ever, but being looked after here was a experience I will never forget, by such lovely dedicated human beings ♥️
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 23 September 2024
Thank you for taking the time to leave your feedback regarding your care at the Freeman hospital. We are pleased that you found the staff to be caring and dedicated but sorry that you found the disappointing. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Urology deserve recognition
Rated 5 stars out of 5
by Hayley Carroll - Posted on 20 December 2022
I have spent 2022 in emergency admissions and several wards for urology, these departments have treat me with real care, when other pathways have become difficult the freeman urology department have picked up my care & took real notice of my needs. They've fought for me & allowed me to confidently advocate for my needs, a lot of people forget staff are there for the patient, not themselves & these departments really gave me faith in that. It can be embarrassing to attend a department so much they recognise you but urology have made this the opposite for me, I feel like every visit all staff members have made sure to at least attempt to further plans of care for my quality of life. For so much, thank you.
Visited Urology on December 2022
Review titled Freeman Hospital
Replied on 21 December 2022
Thank you for taking the time to leave your feedback regarding your care at the urology department at the the Freeman Hospital. We are pleased that you found the staff to treat you with real care and take real notice of your needs. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Catheter ablation at the Freeman
Rated 5 stars out of 5
by Alan M - Posted on 07 November 2022
I had a catheter ablation and Electrophysiology study done on the 2nd November. I stayed on Ward 27 for a couple of nights and was well looked after by all of the nurses and support staff. The study and ablation was completed by one of the specialist Cardiologist’ who was assisted by a fab team in the cath lab, they put me at ease and answered all of my questions. All staff from my pre-op and procedure were all very friendly and professional. A credit to the hospital
Visited Cardiology on November 2022
Review titled Freeman Hospital
Replied on 08 November 2022
Thank you for taking the time to leave your feedback regarding your care at The Cardiology department at the Freeman Hospital. We are pleased that you were looked after well by the nurses on ward 27 and the cath lab team were able to answer all your questions and put you at ease. We have forwarded to the directorate concerned, who will share with the staff involved.
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Review titled Amazing experience
Rated 5 stars out of 5
by Danielle Bousquet - Posted on 11 November 2022
I had treatment at the day centre. The doctors and nurses were the most kind and friendly people I've ever encountered. Their support was the reason I got through my procedure even though I was feeling quite anxious before and I hope that this review gets seen by them! Thank you so so much for giving me such a positive experience , as much as one can being at the hospital.
Visited Don't know on November 2022
Review titled Freeman Hospital
Replied on 14 November 2022
Thank you for taking the time to leave your feedback regarding your care at the Day Treatment Centre at the Freeman Hospital. We are pleased that you had a positive experience and the staff were friendly and supportive. We will share your feedback with the directorate, who will share with the team involved in your care.
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by GeffW - Posted on 11 November 2022
Have been attending several departments for over 2 years and they are absolutely brilliant. They really make me feel at ease and often have a few laughs along the way. The best staff, the best equipment and the best choice of procedures.
Visited Urology on November 2022
Review titled Freeman Hospital
Replied on 14 November 2022
Thank you for taking the time to leave your feedback regarding your care at the Urology department. We are pleased that you were made to feel at ease over the years of attending and that the services have been brilliant. We have forwarded to the directorate concerned, who will share with the staff involved.
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Review titled Not good.
Rated 2 stars out of 5
by Marilyn Hall - Posted on 15 November 2022
Not one person from the Endoscopy Department appears to know what is going on. The stress of my situation has been made even worse. I'm supposed to be having a procedure tomorrow, and after having to keep chasing them up myself a d promised letters and calls that never came, being given the totally wrong advice on what and when to eat, and then told a taxi would be sent with the laxative required - of course it hasnt - so I'm in limbo again, not knowing if it can go ahead. Very concerning, as time is the essence! I never thought I'd be treat with this kind of incompetence and uncaring. The managers of this department need to actually manage it.
Visited Colorectal cancer services on November 2022
Review titled Freeman Hospital
Replied on 16 November 2022
We are sorry for your recent experience with the Endoscopy department at the Freeman Hospital. We would be very interested in exploring this further with you, if you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled A credit to the NHS
Rated 5 stars out of 5
by Simon Harper - Posted on 10 November 2022
I had a pacemaker fitted on Ward 27 on 18 October. All the staff were reassuring and helpful at all times. I was put at ease and everything was fully explained to me at the time. My cardiologist explained everything to me before the procedure, during the procedure and afterwards. The whole experience was a credit to the NHS and proof of why it should be properly funded.
Visited Cardiology on October 2022
Review titled Freeman Hospital
Replied on 14 November 2022
Thank you for taking the time to leave your feedback regarding your care at the Cardiology department at the Freeman Hospital. We are pleased the staff were reassuring and helpful and were able to put you at ease by explaining everything to you before and after your procedure. We will forward your feedback to the directorate, who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust