Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Personal care
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Personal care in very bad. Watched a patent spill coffee over self and was stripped with curtains wide open sheet was not changed and gown thrown on floor
Visited Major trauma on December 2023
Review titled Doncaster Royal Infirmary
Replied on 11 January 2024
Thank you for sharing with us your recent experience at DRI. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes, Laura
Provided by Care opinion
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Review titled Outstanding care from the children’s observation unit team!
by KC90 - Posted on 12 December 2023
My daughter was sent to the observation unit at DRI with suspected appendicitis in early December. Luckily it turned out to be a virus and a UTI, but it was very scary for both of us. The staff were absolutely outstanding. I will be eternally grateful to the healthcare assistant who held my daughter's hands with me while the lovely doctor cannulated her, who went above and beyond to ensure I had a hot drink and somewhere comfy to sleep for the night and for the extra blankets. The fabulous doctor was so respectful of the the fact that our knowledge was limited and explained everything thoroughly, in simple terms ensuing we understood everything. The staff on the ward made a bad situation feel a little less daunting, so on behalf of myself and my daughter I’d like to express my gratitude.
Visited December 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 11 January 2024
Thank you for sharing you and your daughter's recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the Children's team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes, Laura
Provided by Care opinion
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Review titled Terrible place
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
Absolutely shocking experience at DRI. I went up at half 2 in the afternoon and was still stood there at half 9 due to how busy it was. I was lied to and told I was next to be seen on 3 occasions and then had to wait a further 3 hours. Staff all night were rude and did nothing but lie telling me what I wanted to hear. When I told one staff I was feeling very faint and was going to pass out her response was ‘ well at least you’re in the right place’. Another staff shouted at me and spoke to both me and my partner on separate occasions. In the end I have to leave as I was told over and over i would only be waiting an hour to only been stoood there 7 hours later. Shocking to say I was admitted by ambulance for extreme bleeding.
Visited Accident and emergency services on December 2023
Review titled Doncaster Royal Infirmary
Replied on 11 January 2024
Thank you for sharing with us your recent experience at DRI. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes, Laura
Provided by Care opinion
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Review titled Won’t ever forget this awful experience
Rated 1 star out of 5
by Gillian Devlin - Posted on 15 November 2023
Was told I couldn’t stay in the waiting area while my husband had his procedure. The waiting room & Departure lounge were empty, but the protocol was no waiting. I asked the reason for this, but no one knew. I wandered around the hospital for 2.5 hours upset & anxious. Our greatest fear was finally confirmed. Have some compassion DRI. The way we were treated at the start of my husband’s cancer journey will stay with me forever. Shocking.
Visited Colorectal cancer services on November 2023
Review titled Doncaster Royal Infirmary
Replied on 30 November 2023
I am so sorry to read of your experience at your husband's recent appointment, this is not the experience we wish for our patients and their loved ones. If you wish to speak about this matter further, you can contact our Patient Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net Best wishes, Laura
Provided by Care opinion
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Review titled Well looked after
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
From the ambulance arriving till leaving A&E I was treated with respect everything explained to me . All the staff were excellent and they were very busy
Visited Accident and emergency services on November 2023
Review titled Doncaster Royal Infirmary
Replied on 13 November 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us – your feedback means a lot and we are so glad to hear your visit was a positive one. Best wishes, Laura
Provided by Care opinion
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Review titled Contacting the department
by Antony827 - Posted on 01 December 2023
Wife was referred to Doncaster Royal Infirmary imaging Dept for x-ray on injured knee. Told to call the dept in 48 hours to see if referral had been received. Tried calling the dept but first time was cut off when third in queue. Second attempt, got through but the staff could not hear her so they hung up. Can I suggest that once the referral is received by dept, then the patient is sent a text confirming this, so they can attend to have the imaging done. This works do well with click and collect, why can't the NHS think smarter and act in the best interests of the patient? As it currently stands patients are held on hold for unnecessary periods of time and staff are busy answering the same questions day after day. Come on NHS ..... Work smarter not harder..
Visited November 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 05 December 2023
I am sorry to read of your wife's experience at her recent appointment. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net, who will be able to support you with looking into this problem. Kind regards, Laura
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Michelle Culshaw - Posted on 08 November 2023
Outpatients - pre-op assessment - on time professional and caring - all information provided clearly answered all questions - very proud of our NHS
Visited General Surgery on November 2023
Review titled Doncaster Royal Infirmary
Replied on 13 November 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us – your feedback means a lot and we are so glad to hear your visit was a positive one. Best wishes, Laura
Provided by Care opinion
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Review titled Caring and fantastic people
by Gordon628 - Posted on 17 November 2023
I would like to thank everyone involved in my operation, from surgeon to nurse they were all caring and fantastic people when I had to stay overnight, they watched me all through the night too, never still. They deserve more recognition than they get, again many thanks you wonderful people.
Visited November 2023
Provided by Care opinion
Review titled Doncaster Royal Infirmary
Replied on 30 November 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us – your feedback means a lot and we are so glad to hear your visit was a positive one. Best wishes, Laura
Provided by Care opinion
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Review titled disgraceful practices
Rated 1 star out of 5
by stephen busby - Posted on 13 November 2023
Paramedics attended me was decided needed to go into DRI as ive got a nasty injury on my toe with necrosis gangrene. I was discharged at 3.30am the next morning with antibiotics??? Jump forward 3 weeks 2 nurses have now stated they cant understand what the consultant wants them to do with necrosis gangrene in my toe??? Yet 3 appointments per week are being wasted.
Visited Vascular surgery on November 2023
Review titled Doncaster Royal Infirmary
Replied on 13 November 2023
Thank you so much for sharing your recent experience with us. I am sorry to read how unhappy you were with the attitudes of staff or the care you have received, this is not the experience we wish for our patients. If you wish to speak about this matter further, you can contact our Patient Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Best wishes, Laura
Provided by Care opinion
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Review titled Fantastic care
Rated 5 stars out of 5
by Bev Jenkins - Posted on 19 October 2023
I was admitted to Doncaster Royal Infirmary for a total knee replacement and the care I recieved was second to none. The surgeon, anesthetist and theatre nurse talked me through everything which put me at ease. As for the staff on Modular Ward, the nurses, the care assistants, the physios and the tea ladies, they could not have done any more to make my stay as comfortable as it was. They were attentive, reassuring and helpful at every turn, nothing was too much. Well done Modular ward, it was a pleasure to be looked after by you
Visited Orthopaedics on October 2023
Review titled Doncaster Royal Infirmary
Replied on 09 November 2023
Thank you for sharing your recent experience at Doncaster Royal Infirmary with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes, Laura
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust