Doncaster Royal Infirmary
Thorne Road, Doncaster, Yorkshire, DN2 5LTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exemplary service!
Rated 5 stars out of 5
by Christopher Nowak - Posted on 03 September 2024
I had occasion to visit A&E this morning at 8 am due to having a severe pain on the left side of my back, made worse when I took a deep breath. I was seen by the triage team and didn't have to wait long before I had bloods taken and an ECG. I was then seen shortly after by a young lady doctor in training who was extremely professional and empathetic. After examining me she called another doctor in to see me. He giving me a full examination and asking pertinent questions he said he would send me for a chedt xray. After i came back he said he would like to use ultrasound to check my aorta and abdomen. After doing this he brought in his colleague, another doctor, to check his findings. He did this very thoroughly and to confirm his findings as for a consultant to come in and look at the ultrasound imagery. They confirmed I had a cyst on my left kidney but couldn't see any other issues apart from an infection in my lower left side. I was given a course of antibiotics and told to come back if the pain worsened or didn't go in a few days. All in all I was there for approximately 4 hours. The treatment I received was absolutely excellent from all concerned and their actions, professionalism and care showed me why we have the best health service in the world!
Visited Accident and emergency services on September 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Perfect
Rated 5 stars out of 5
by Paul S. - Posted on 29 August 2024
Outstanding. Minimal waiting times. All staff were friendly but also very professional. The consultant was incredibly thorough. He took his time to explain what had happened, why it happened, alternate treatment options and what they would involve. The treatment was conducted the very same day. Subsequently new medications were given and a follow up plan arranged. I was very happy with the service and I would absolutely recommend the DRI ENT department. Thank you.
Visited Ear, Nose & Throat on August 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Thoroughly satisfied, high praise
Rated 5 stars out of 5
by Paul S. - Posted on 24 August 2024
Every staff member from reception to consultant were kind and friendly but still very efficient and professional. Waiting time was very reasonable. The area was very clean. Medical staff took the time they needed to run full tests, develop an immediate strategy and treatment plan and also provide a post-emergency room path forward including next day referrals to other hospital departments for continued treatment. Outstanding service, my most sincere thanks to Doncaster Emergency department.
Visited Accident and emergency services on August 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Highly Professional
Rated 5 stars out of 5
by Ann Jones - Posted on 12 August 2024
My husband attended for a CT scan today ant 12.20pm and was so impressed by the professional, friendly and efficient staff he encountered. He has been recently for the same investigation which unfortunately they couldn’t do and the technicians remembered him and were very welcoming. He was in and out in no time due to the efficiency of the staff. Such a good experience and such a credit to the NHS.
Visited Don't know on August 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Care on Stroke Ward 17
Rated 3 stars out of 5
by Pamela Pettitt - Posted on 01 August 2024
My husband was first admitted to A&E Doncaster Royal Imfirmary, unfortunately wrongly discharged then had to be readmitted via Bassettlaw Hospital to the stroke ward at Doncaster were here the staff were amazing my husband remained in the hospital for 2 weeks and eventually was discharged from ward 17, one nurse stood out above and beyond, unfortunately i can not name him ,i really hope more trainee nurses that come through the system are like him nothing was too much trouble ,he loves his work and that impacted on my husband, who remembers, his compassion on the ward and through to discharge.
Visited Stroke on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Sat in A@e at 1500 still here at 00.33 disgusting
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
Left hanging at last bit of treatment just waiting for an orthopedic doctor to come see us this was over 2 hours ago to finalise treatment so we can go home my wife has Diabetes she was also promised pain killers early on in visit and still has not received any 9 hours later
Visited Accident and emergency services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Absolutely Disgusting a&e
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2024
Never in my life have I experienced anything like this a&e. Filthy, Stunk & hours waiting. Sent by 111 to DRI, we are from the Selby area but was advised York was at capacity. On arrival lovely receptionist, poorly family member with extremely high blood pressure who hasn’t visited an a&e in 22 years, left in a waiting area for 6 hours plus, it was boiling and was filthy, took over 3 hours of waiting before any water or juice was put out for people waiting & why just why do they take your observations at the front main reception desk for all to hear in the waiting area. Get the place cleaned up and sort the seating arrangements out in the waiting area. Plastic, uncomfortable chairs to sit on.
Visited Accident and emergency services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled A huge thank you.
Rated 5 stars out of 5
by Storm Allen - Posted on 30 August 2024
A huge thank you to all the Doncaster Royal Infirmary staff who cared for me, my partner and my baby. I just wanted to say a huge thank you to all the staff who cared for me, my partner and my baby during my recent labour journey of my precious son. From start to finish I was cared for by such amazing teams. I honestly feel so lucky to have been cared for by such amazing teams. Unfortunately I did not manage to catch many of their names, and a few I did I didn’t get chance to write down and have sadly forgotten but I am hoping my details bring up their information so my gratitude can be passed on if possible. My son’s date of birth is 16-07-24 and my name is Storm Allen. From the midwives to the surgeons to the theatre staff to the people who took my food order choices , every single staff member I came across went above and beyond to make me feel safe, informed, and as comfortable as possible regarding the circumstances. They offered me constant reassurance during a quite worrying time. They offered me really useful and helpful tips such as breastfeeding methods and pain relief ideas. They offered me extensive knowledge and explanations in a clear way and I understood so I was able to make the best decisions for my current circumstances. They offered me and also my partner such care and compassion. They went above and beyond to ensure we was all as comfortable as possible. As both of us are first time parents they really did make our experience such as positive one, even in times of intense pain and worry which really did mean so much to us and go along way. We feel so lucky and so blessed to have come across such amazing people during such an important and special time in our lives and we will be forever grateful for you all. Thank you for everything, Kindest Regards Storm Allen, partner & baby Sonny.
Visited Maternity services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled exemplar service
Rated 5 stars out of 5
by Alison Ward - Posted on 03 July 2024
Thank you to all the doctors, nurses and auxiliary staff. Everyone was absolutely amazing, considerate, compassionate and caring. They managed our expectations and kept us informed at all times. I had expected long waits and people in corridors.. we didn't see any of that. they kept us fed and watered. honestly what a fabulous team of people ... well done everyone
Visited Accident and emergency services on July 2024
Doncaster Royal Infirmary has not yet replied.
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Review titled Unacceptable performance
Rated 1 star out of 5
by Paul Winpenny - Posted on 24 July 2024
We attended the A&E on a Tuesday evening at ten o’clock, we finally got to see a doctor at five in the morning. The place is also filthy. With a pile of soggy rubbish left in the middle of the waiting room the entire eight hours we were there. This while staff sat behind desks at many points doing nothing. This is not a lack of funding problem, it is quite simply down to poor management at department and overall management levels.
Visited Accident and emergency services on July 2024
Doncaster Royal Infirmary has not yet replied.
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust