Diana, Princess Of Wales Hospital
Scartho Road, Grimsby, DN33 2BAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Really efficient department
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
I know it's all too common to be critical of the NHS these days but my experience of the gynaecology department, over several years, has been really positive. I believe it is quite possibly the most efficient department in the whole of the NHS. I have attended several different departments at a number of hospitals for various problems but I have found most of them wanting except for this department. The staff at all levels are unfailingly pleasant, sensitive and helpful and the appointments system is efficient and timely. I have nothing but praise, which is well earned. Congratulations!
Visited Gynaecology on February 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Long wait but excellent treatment
Rated 5 stars out of 5
by Amanda Palmer - Posted on 02 January 2023
Attended A and E with my husband who started with a UTI on New Year day. We arrived at 11pm to a packed waiting room and waited til 2am before going home as hubby was too ill to sit there any longer. We went back at 6 the following morning and the lady on reception remembered him, he was triaged quickly and saw a doctor who arranged to have him admitted for intravenous antibiotics. Staff are first class, empathetic and caring and doing a brilliant job under difficult circumstances. They are rushed off their feet but still have time for a smile and keep their sense of humour. A Big thank you to everyone at A and E.
Visited Accident and emergency services on January 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Amazing.
Rated 5 stars out of 5
by Pauline nunn - Posted on 28 January 2023
I cannot praise the resus team enough.They were amazing and my son is sat here today thanks to them and the icu staff.the care and attention he was given saved his life.i could never thank them enough.
Visited Accident and emergency services on January 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled In a&e for 24hours then put out into waiting room
Rated 1 star out of 5
by Susan large - Posted on 17 January 2023
Had to wait at least an hour everytime I asked for pain relief, they didn't give me my normal daily meds.
Visited Accident and emergency services on January 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning, We're extremely sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Thank you
Rated 5 stars out of 5
by John Dolman - Posted on 21 December 2022
I have just left hospital after having hip replacement surgery. I would just like to thank everyone who helped me during my stay. I would like to thank the admin staff my surgeon and the theatre team. I would also like to thank all the staff on b7, physiotherapy, and the paramedics who took me home. Thanks again.
Visited Orthopaedics on December 2022
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
I had scan appointment, and he advised me two wait outside but he didn't told me the right place to wait i was waiting and went two reception two times to ask for what iam waiting and she didn't even check all the time i was waiting and still iam waiting now don't know who gona call the reception dont want to check. Just don't like unfortunately iam cample to come here
Visited Maternity services on October 2022
Review titled Diana, Princess Of Wales Hospital
Replied on 01 November 2022
Good afternoon, We're sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the point you have raised. To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust