Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled General overview
Rated 3 stars out of 5
by Mark Veale - Posted on 02 November 2024
I was lucky as a day case to not stay longer than necessary. Staff couldn't find my pre-op notes before the op. The surgical team were brilliant, explaining everything and putting me at ease. However, after open inguinal surgery, the nursing team initially denied my request for something stronger than paracetamol for pain relief, claiming that there was none onsite. It was only after I stood my ground (and with the support of the anaesthetist) and explained that after open surgery, a stronger analgesia should be provided, rather than over the counter minor pain relief, that they relented and gave me 5 days worth of medication. I cannot help but feel for the others in similar situations to myself, who know no better, and have essentially been fobbed off with little in the way of adequate pain relief- it actually breaks my heart, as I saw much older patients being told that all they were getting was paracetamol for exactly the same surgery as mine.
Visited General Medicine on October 2024
Derriford Hospital has not yet replied.
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Review titled Great Consultant
Rated 5 stars out of 5
by Ros - Posted on 14 October 2024
I had a second opinion appointment today with a gynaecologist after my previous appointment with a different gynaecologist left me in tears and still not reassured after a cancel referral. The lady I saw today was so amazing. She listened to me and took the time to go back over my medical history that brought me there in the beginning. Left feeling totally reassured and with a plan in place. Thank you so much.
Visited Gynaecology on October 2024
Review titled Derriford Hospital
Replied on 17 October 2024
Thank you for taking the time to share your feedback. We are happy that you had a positive experience in your recent appointment, and your comments mean a lot to us. Many Thanks Nickie Gavican | Service Line Support Manager Gynaecology/IVF/Gynae-Oncology
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Review titled A Huge Thank You to the Erme Ward Team at Derriford Hospital
Rated 5 stars out of 5
by Davies - Posted on 14 October 2024
I cannot express enough gratitude for the exceptional care my mother received during her time on Erme Ward at Derriford Hospital. She was admitted under very stressful circumstances for a craniotomy, complicated by her underlying dementia. Throughout what was a deeply worrying time for our family, the entire Erme Ward team went above and beyond to provide her with the most compassionate and professional care imaginable. The nursing / healthcare team was simply incredible. They treated my mother with the utmost respect and dignity, ensuring she was comfortable and well looked after. Their warmth and patience were a source of comfort for both her and us as a family. Every single person took the time to make her feel safe and reassured, which meant the world to us. A huge thank you as well to the occupational therapists and physiotherapists. They worked tirelessly to support my mother’s recovery, offering her not only physical rehabilitation but also encouragement and positivity . Their dedication to her well-being was so evident, and we could see the difference it made in her progress. The surgical team, too, deserves special mention. Their expertise and skill and their clear communication with our family about the procedure and expected recovery was so appreciated. We knew she was in safe hands throughout. It is clear that everyone on Erme Ward works seamlessly together, from the surgeons to the nurses and therapists, to ensure that patients receive the best possible care. The teamwork, professionalism, and empathy displayed by all of you have been truly remarkable. My family and I feel incredibly fortunate that my mother was cared for by such a wonderful group of people during this challenging time. You have all made such a difference, and we will never forget the kindness and support you showed her. Thank you, Erme Ward team, for going above and beyond. You are truly a credit to Derriford Hospital!
Visited Neurosurgery on October 2024
Derriford Hospital has not yet replied.
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Review titled Exceptional service and care
Rated 5 stars out of 5
by Jessica Lane - Posted on 16 October 2024
I had an elective csection and the care and treatment i received was absolutely wonderful from start to finish. I unfortunately had some complications after my surgery and had to stay an additional 4 days. I cannot honestly say thank you enough for the care and service the wonderful maternity team gave me and my daughter. The care the staff gave us was second to none and I wanted to make sure they got a wonderful review as some recognition for the work they do. Thank you, thank you, thank you to each and everyone one of you!
Visited Maternity services on October 2024
Derriford Hospital has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Margaret Ross - Posted on 20 October 2024
From Triage to a full MOT and to the Doctor I saw. The staff were just brilliant so a massive thank you from me.
Visited Accident and emergency services on October 2024
Derriford Hospital has not yet replied.
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Review titled Sdec
Rated 4 stars out of 5
by Stewart - Posted on 13 October 2024
I had been moved here after being seen in Ed and having a first lot of iv antibiotics. The Dr's and nurses on this unit were fantastic. They were so kind. They sorted a bed on lyd and organised a ct scan so quickly. They are brilliant. As were the staff on lyd ward
Visited Don't know on October 2024
Review titled Derriford Hospital
Replied on 21 October 2024
Both SDEC and Lyd teams have responded to your comment as follows: Thank you so much for sharing such positive feedback. It is always lovely to hear. I will share with the team. Thank you again. Linsey Yarwood Senior Sister Medical SDEC Unit Many thanks for your feedback, it's always nice to hear when someone has had a positive experience. I will pass this onto the staff on Lyd, it gives us a lovely boost to start the day 😊 Andrea Smith - Ward Manager, Lyd Short Stay Ward
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Review titled Great People and Service
Rated 5 stars out of 5
by Karen Carter - Posted on 15 September 2024
I attended A&E, X-ray and the Sdecs departments after breaking my arm on Friday the 13th!!! The treatment I received was excellent. Everyone I came into contact with were really fantastic. That includes medical staff, admin, porters, cleaners, volunteers and support staff. I hope I haven’t missed anyone. They made a real difference to a traumatic day. A big thankyou to everyone.
Visited Accident and emergency services on September 2024
Review titled Derriford Hospital
Replied on 17 October 2024
Response from the SDEC team: We hope that you have made a good recovery and would like to thank you for taking the time to contact us and for sharing your experience. We will ensure that your kind comments are shared with the staff on duty. Natalie Davey, Support Manager. The ED team also responded to say: On behalf of Derriford Hospital, I would like to thank you for your kind review dated 16 September 2024. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and in particular SDEC and our wonderful Imaging team, are aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment, it is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Manager
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Review titled Fantastic staff patients happy considering
Rated 4 stars out of 5
by Ben - Posted on 11 September 2024
Stayed on hartor ward the nurses, hospitalality and doctors were happy, sociable making a bad situation bearable, the patients were then happy which was contagious to any one staying on the ward... No one complained or grumbled and patient looked out for one another, trying to help were possible..
Visited Chronic Obstructive Pulmonary Disease on September 2024
Derriford Hospital has not yet replied.
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Review titled Somethings missing
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2024
Spent 9 hours in hospital yesterday for them to basically tell me I need to go home and have a bowel movement
Visited Accident and emergency services on September 2024
Review titled Derriford Hospital
Replied on 16 September 2024
I am so sorry to hear of your dissatisfaction with the service you received. I am unable to clearly establish which department you attended though. If you would like us to look into this for you, please contact our Patient Advice & Liaison Service (PALS) on 01752 439884, or email them at plh-tr.PALS@nhs.net to provide your personal information. Please quote reference 79219 when getting in touch so that we can align any future contact from you with this posting. Many thanks Alison Stanton Patient Experience
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
There is a complete lack of communication in this hospital. My mum was admitted on Saturday, was left all of Sunday and Monday without any answers from anyone, no communication to tell us they were getting to her through a backlog, just made us feel like she was forgotten about. It took for us to threaten to make a complaint for them to actually do anything for her. Her catheter was left unemptied for an entire day (exceeded 24hrs and had reached it’s full capacity when someone eventually emptied it). Disgustingly rude member of staff on the discharge team, making a stressful situation for us even worse. This whole experience has left me extremely upset, this hospital really needs to improve its communication and quality of care as I was honestly considering discharging my mum and paying for private care for her. There was 1 individual who was really friendly and helpful however the majority of staff made it seem like they didn’t want to help. 2 members of staff sat at the ward desk flirting with each other and having personal conversations in front of patients. Another patient on the ward pressed her help button but nobody came to help her so I ended up getting up from my mums side and helping another patient. I wouldn’t wish such an experience upon my worst enemy, it was shocking to say the least.
Visited Neurology on August 2024
Review titled Derriford Hospital
Replied on 19 August 2024
I am so sorry to hear of your concerns. As these comments are anonymous, please could you get in touch with our Patient Advice & Liaison Service to provide your details? That way, we can share it with the appropriate ward/service so that they can look into the points you have raised. Our PALS team can be contacted on 01752 439884, or you can email them at plh-tr.PALS@nhs.net to provide your personal information. Please quote reference 78788 when getting in touch so that we can align any future contact from you with this posting. Many thanks for taking the time to share your feedback. Kind regards Alison Stanton Patient Experience
Information supplied by University Hospitals Plymouth NHS Trust