Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled lack of care
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
on arrival from the start of my partner being admitted into majors the staff yes maybe busy but there was no care no sympathy at all. I even asked if they wanted to be in nursing. One nurse the head one actually said to me its all been explained to me what was happening with my partner as its written in my note's when I asked I said I can guarantee you I've been sitting here the whole time and even though you may have it in your notes its not been explained to us we are just sitting here ? also he was in complete agony and crying in pain not one person helped I kept asking if someone could reassure him, nothing happened apart form one nurse saying think about a happy place ,,seriously, he was the most chronic pain you can imagine. We was in there for nearly 4 hours and no offer of a drink for him or food. I had to ask. This department needs to be more caring people who are in pain and need reassurance there was no care at all here .Very rude staff The ward however was lovely.
Visited Accident and emergency services on January 2023
Review titled Darent Valley Hospital
Replied on 01 February 2023
Thank you for your comments. We are sorry to learn that you were not happy with our Emergency Department staff. If you would like to discuss what happened to your partner and why he had such a long wait, please do contact us directly so we can discuss the concerns you have raised. Contact details are: Patient Advice and Liaison Service (PALS), telephone: 01322 428382 or email: dgn-tr.PALS@nhs.net.
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Review titled excellent care
Rated 5 stars out of 5
by Magdalena - Posted on 06 June 2023
great staff, very good support and help. doctors are easily accessible and answer every question according to the situation. the food is delicious, the ambulance staff does a great job, they are thorough, fast and take great care of the patient picked up from the scene of the accident.
Visited Intensive Care on January 2023
Review titled Darent Valley Hospital
Replied on 15 June 2023
Dear Magdalena Thank you for taking the time to write this glowing review which will share with our amazing staff. We do hope you are feeling much better now. Darent Valley Hospital
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Review titled NHS Teaching Syllabus
Rated 4 stars out of 5
by Anonymous - Posted on 22 December 2022
I visited hospital to have my prostate examined. (This is a review of NHS’s procedures. It has nothing to do with the nurse who conducted the examination.) I was asked a few life-style questions but was not asked the most important question: “Have you ever had this procedure before?” Had this question been asked, my answer would have been No”. The obvious response to a negative answer would be to proceed with caution; conducting gentleness and slowness. Having never experienced anything like this before, my reaction to a sensation never before felt, I recoiled. Much like any animal would. Consequently, the procedure was unsuccessful.
Visited Haematology on December 2022
Review titled Darent Valley Hospital
Replied on 01 February 2023
We are sorry that the procedure was not explained to you more fully, thus preparing you for what was going to happen. If the procedure was unsuccessful and you need it repeated please do let the staff member know of your apprehension. We will also pass your feedback onto the team. With our best wishes Darent Valley Hospital
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Review titled Such great care when I needed it
Rated 5 stars out of 5
by William Lines - Posted on 20 April 2023
I was taken into A&E with pneumonia just before Xmas 2022 and within a day I was transferred to Oak Ward. The treatment I was given was First Class, by the doctors, catering teams, ancillary staff but mostly by the nurses was excellent. Over the Christmas period (my birthday is Christmas Day) I was extremely poorly but everyone gave me so much time, gave me such excellent care, that I really felt that I was important and they all worked hard to make my stay as pleasant as possible, given the circumstances. I want to say a huge ‘Thank You’ to everyone I met whilst I was in hospital. I apologise for not saying this earlier, but all your efforts were so appreciated by me.
Visited Accident and emergency services on December 2022
Review titled Darent Valley Hospital
Replied on 28 April 2023
Dear Mr Lines Thank you for this glowing review of Oak Ward especially as you had to spend Christmas and your birthday in hospital. This certainly is not a time of year anyone wants to be in hospital! We will ensure your kind words are shared with the staff. With our best wishes Dartford and Gravesham NHS Trust
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Review titled Life saving care
Rated 5 stars out of 5
by Lynn D - Posted on 09 January 2023
Thank you to all the amazing staff on Juniper Ward. I was nursed by an amazing team and cannot thank them all enough. They were there for me without any question and have helped my early recovery above and beyond .
Visited Colorectal cancer services on December 2022
Review titled Darent Valley Hospital
Replied on 01 February 2023
Dear Lynn Thank you for these amazing words which will ensure are shared with Juniper Ward. With our best wishes Darent Valley Hospital
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Review titled Poor A&E services
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
Arrived at A&E at 22:40 and was triaged an hour and 20 minutes later asked for pain relief and was told they would get it proscribed by the doctor, so I took a seat back in the waiting room and was still waiting for the pain relief 2.30 hours later. The department every time I come here the department is always understaffed and no seems too care about patient safety.
Visited Accident and emergency services on December 2022
Review titled Darent Valley Hospital
Replied on 01 February 2023
Thank you for taking the time to provide your feedback following your visit to our emergency department. We are sorry that you had to wait a while to be triaged and then another wait to be given pain relief. Please be assured that we take patient safety extremely seriously. We will pass on your comments to the emergency department Matron as patient feedback is very important to the Trust.
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Review titled 9 and half hours till my mum of 75 years of age was seen!
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
My mother was told by 111 to go to a and e after having heart palpitations and dizzy Ness with her BP reading at hypertension danger levels when taken she went to a and e at darenth valley at midnight she did not get seen until 930 am all night she sat on a chair cold and cried she is 75 years old for god sake what is wrong with the people that work there that could do that to a human being and when she was finally seen they said please just tell your GP. I would never ever want anyone else parent or grand parent or any human being to lose a while nights sleep fee rough tired In pain In danger of having a heart attack or a stroke just left there like they don't matter! So upsetting and so out of order what can be happening there in that hospital for that many hours that someone just one staff member could not Have said that go home call Ur gp earlier at the beginning when arriving if they thought that 111 advise was incorrect ! So upset that this happened to my mum she works hard all these years and did not get the help she needed when she needed it.
Visited Accident and emergency services on November 2022
Review titled Darent Valley Hospital
Replied on 22 November 2022
We are sorry that your mother had such a long wait within our Emergency Department (ED). Unfortunately, our ED department is extremely busy with some very unwell patients, and attendees are triaged in priority order. Although we fully appreciate your worry and concern that your mother spent the night in the department waiting to be seen by a doctor after she had been assessed. If you would like to discuss what happened to your mum and why she had such a long wait, please do contact us directly so we can discuss the concerns you have raised. Contact details are: Patient Advice and Liaison Service (PALS), telephone: 01322 428382 or email: dgn-tr.PALS@nhs.net.
Provided by Care opinion
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Review titled Life saving experience
Rated 5 stars out of 5
by David a - Posted on 06 June 2023
Heart attack ambulance 12 minutes straight into resuss multiple tests moved around a bit until into cardio ward then stent inserted and home. Can't fault the care and the follow up was excellent including nurses at darenth valley queen Mary's and St Thomas referral gp follow up also spot on Amazed that every one of multiple follow up appointments was on time or earlier! Doctors and nurses very professional and hard working and attentive. Good experience all round never felt better Thank you
Visited Cardiology on November 2022
Review titled Darent Valley Hospital
Replied on 15 June 2023
Dear David Thank you for this lovely feedback which we will share with our staff. It's great to read that you have never felt better! Best wishes Darent Valley Hospital
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
My aunt was admitted nearly a fortnight ago. Trying to ring up and find out what ward she was in was a nightmare. If the phone doesn't get answered in a minute or so you get cut off. Talking with her care team leader yesterday I was amazed when she said did I know where my aunt was as Darent Hospital said she had never been admitted but had been discharged on the same day she went in. I had found out what ward my aunt was on and had spoken with her on the phone. A lovely neighbour had been visiting each day and was able to tell me where she was and where they were moving her to, that day, tomorrow, the day after. They didn't have a clue. Is it really my job to advise her care team where she is because the hospital doesn't have a clue? So glad I live 300 miles away and won't ever have the delightful experience of this hospital myself.
Visited Don't know on November 2022
Review titled Darent Valley Hospital
Replied on 22 November 2022
We were sorry to read that our service didn't meet your expectations and certainly understand your frustration of trying to locate your aunt. We do advise friends and family members, where possible to have one point of contact with a patients progress as this frees up staff time from repeated phone calls but appreciate sometimes this is not always possible. We are always willing to receive feedback good or bad, so if you would like to contact us directly, we can discuss the concerns you have raised. Contact details are: Patient Advice and Liaison Service (PALS), telephone: 01322 428382 or email: dgn-tr.PALS@nhs.net
Provided by Care opinion
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Review titled Terrible service/ Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2022
Absolutely terrible service in the emergency room. My wife is pregnant and has cancer and the emergency room was adamant that only one parent could be in the room our child. They mentioned that they would help but they are sort staffed. Regardless of how many times we explained to them our situation they still made me leave. The service is horrible , by far one of the worst experiences I’ve had at a hospital.
Visited Accident and emergency services on October 2022
Review titled Darent Valley Hospital
Replied on 24 October 2022
We were sorry to read that our service didn't meet your expectations. Unfortunately, due to covid restrictions we have had to implement certain rules to keep our staff and other patients safe. We are of course always willing to receive feedback good or bad, so if you would like to contact us directly, we can discuss the concerns you have raised. We do hope that your child is now feeling much better. Kindest regards Dartford and Gravesham NHS Trust
Information supplied by Dartford and Gravesham NHS Trust