Darent Valley Hospital
Darenth Wood Road, Dartford, Kent, DA2 8DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Accident & Emergency
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2023
After signing in to Reception I had a bit of a wait to be triaged. Eventually was triaged and then sent for blood tests. The Doctor who looked after me was so kind and considerate. I had a breathing problem and a really bad cough. She looked after me with so much care for my well-being. I forgot that I had waited so long but it was made bearable with the care from my wonderful Doctor. Sent home with medicine to recover.
Visited Accident and emergency services on November 2023
Review titled Darent Valley Hospital
Replied on 06 December 2023
Thank you for your lovely review which will be shared with our staff. With our best wishes Darent Valley Hospital
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Daria Mclymont - Posted on 30 November 2023
I dislocated my elbow on 22nd November 2023 and attended Darent Valley Hospital A&E and Urgent Treatment Centre. My elbow joint was put back into the socket and a half plaster cast was made to prevent movement of the elbow. I was seen again on Wednesday 29th November 2023 and I saw a Consultant and my elbow was X-Rayed again. Everything is looking good and I'm hoping that the cast will be removed at my next appointment which is on Wednesday 6th December 2023. I want to thank all of the hospital staff who provided such excellent treatment to me - Orthopaedic Consultants, Nurses, X-Ray Technicians, Hospital Porters, Reception Personnel and all the unseen personnel looking after the facilities, providing such a clean and safe environment. Thank you for the medical expertise as well as the wonderful way that I was treated by every member of staff that I encountered during my emergency visit and the follow up appointment(s). I am so grateful for the help that you have given me in such a positive and friendly manner. Your smiles will stay with me long after the elbow has repaired itself. Thank You for Everything Darent Valley Hospital
Visited Accident and emergency services on November 2023
Review titled Darent Valley Hospital
Replied on 06 December 2023
Dear Darcy Thank you for taking the time to write this glowing review of our services. We will ensure that our staff are notified of your kind words. Wishing you a speedy recovery. With our best wishes Darent Valley Hospital
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
Had to go the Empress dept today for a mammogram as part of the programme for having a family link to the disease. From entering the hospital (greeters) receptionist in the department to the staff doing the mammogram, everything ran like clockwork. Appointment was on tume, all staff were lovely and helpful and considerate. Cannot praise their services enough!
Visited Breast cancer services on October 2023
Review titled Darent Valley Hospital
Replied on 07 November 2023
Thank you for taking the time to write this glowing review, which we will ensure is shared with our staff. With our best wishes Darent Valley Hospital
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Review titled Great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
My child recently had to visit the children’s A&E department which resulted in an overnight stay on the children’s ward. We had a pleasant stay and the doctors and nurses were amazing however I did struggle with ordering food for my child, my child is dairy free due to an allergy and on the menu it doesn’t explicitly state which foods are free from allergens.
Visited Accident and emergency services on October 2023
Review titled Darent Valley Hospital
Replied on 07 November 2023
Thank you for taking the time to write this positive feedback. We have passed on your comments regarding the ordering of food to our catering department which will hopefully assist them when creating the menus. We do hope that your child is now fully recovered. With our best wishes Darent Valley Hospital
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Review titled Bad
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
I was waiting innline for hours then some people just came talked to the docter and the docter let them infront of us i was waiting’s for 10 hours
Visited Don't know on October 2023
Review titled Darent Valley Hospital
Replied on 07 November 2023
Dear Anonymous We were sorry to read that you were so unhappy with our doctors and the service you received. If you would like to contact the hospital directly we can investigate the concerns you have raised. Please contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
From discovering a lump in my right breast 6 weeks ago, to having the lump removed this morning, I have recieved a 5star treatment from everyone at the Empress unit and Surgical admissions lounge Everyone has been kind, considerate, professional and loving Thank you everyone You all made easier for me and very very very Quick!!!! God bless you all Xxxx
Visited Breast Surgery on October 2023
Review titled Darent Valley Hospital
Replied on 07 November 2023
Reading that you received 5 star treatment from our staff is always so wonderful! We agree that our staff are kind, considerate and professional and it is always great when this is acknowledged. We do hope that you are recovering well, post surgery. With our best wishes Darent Valley Hospital
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Review titled Quick, thorough, caring
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
I walked into a&e this evening feeling very scared after having some high blood pressure readings. I’d rang 111 and someone was supposed to have called me back and they never did. Within 2 hours I’m travelling back home with meds, and prescription and advice. I was quite upset and worked up which wasn’t helping the blood pressure machine. But the staff were so caring and put me at ease. Big thank you for helping me this evening.
Visited Accident and emergency services on October 2023
Review titled Darent Valley Hospital
Replied on 07 November 2023
Thank you for your kind words which are always so wonderful to read. It was lovely to see that although you were scared our staff reassured you and acted swiftly. With our best wishes Darent Valley Hospital
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Review titled Excellent care and support
Rated 5 stars out of 5
by Lady in Blue - Posted on 28 October 2023
I attended the A & E on Saturday with low peak flow and short of breath. I was immediately wheeled in from reception and passed to an excellent caring nurse in a navy uniform. I wasn’t able to get her name to thank her. She dealt with me so effectively with care and understanding. May all the care she gave be rewarded many times over Also the care on the AMU and Chestnut Ward was excellent the staff friendly and helpful. Overall excellent hospital.
Visited Accident and emergency services on October 2023
Review titled Darent Valley Hospital
Replied on 07 November 2023
Dear Lady in Blue Thank you for this wonderful feedback which we will share with our amazing staff. Wishing you a speedy recovery. With our best wishes Darent Valley Hospital
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Review titled Wonderful can do attitude
Rated 5 stars out of 5
by Jean Oakes - Posted on 02 November 2023
Went to a accute emergency dept-main building-ruptured tendon right hand - sun late afternoon 29.10.23-gp had totally positive attitude-had exray-he somehow managed to get me appointment hand clinic east grinstead for tues 31.10.23-miraculous-in today’s world Very, very grateful Very,very. Grateful
Visited Accident and emergency services on October 2023
Review titled Darent Valley Hospital
Replied on 07 November 2023
Dear Jean Thank you for this lovely feedback which we will share with our staff. We do hope you are feeling much better now. With our best wishes Darent Valley Hospital
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Review titled Awful experience
Rated 1 star out of 5
by Natasha Doyle - Posted on 06 October 2023
Consultant was totally lacking any empathy, was blunt and rude. Over 2 weeks after procedure no update or results despite being told I would have. No contact details given and no way of chasing these up.
Visited Colorectal cancer services on September 2023
Review titled Darent Valley Hospital
Replied on 07 November 2023
Dear Natasha We were very sorry to read your feedback, this is certainly not the service we would wish for our patients. We would be happy to investigate the concerns you have raised, so please do contact our Patient Advice and Liaison Service (PALS) Telephone: 01322 428382 Email: dgn-tr.PALS@nhs.net Thank you Darent Valley Hospital
Information supplied by Dartford and Gravesham NHS Trust