Croydon University Hospital
530 London Road, Thornton Heath, Surrey, CR7 7YEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Appaling Experience
Rated 1 star out of 5
by Asz - Posted on 25 September 2024
I visited A&E last night due to severe neck pain. After calling 111, I received excellent support from both the advisor and the ambulance service, where the staff were very helpful. Given the long waiting time for an ambulance (approximately two hours), the ambulance service arranged a taxi for me, which was greatly appreciated. However, my experience at the hospital itself was extremely disappointing. After arriving at the reception around 2:00 a.m. and providing my details, I waited until 7:15 a.m. to be seen by a doctor. When the doctor eventually attended to me, he was both unprofessional and discourteous. I was also concerned about his level of skill and care, as the examination felt inadequate. I expressed my need to leave by 7:20 a.m. to fulfill my work obligations, as I am a single parent and cannot afford to take time off. The doctor reacted in an unprofessional manner, raising his voice and making inappropriate comments about my priorities. While I understand the importance of health, I felt this reaction was unnecessary and dismissive of my situation. Furthermore, despite having explained my symptoms multiple times to various staff members, the doctor did not appear to review any of the information already provided. His examination lasted no more than 10 seconds, during which he briefly touched my neck before prescribing opioids and dismissing me. I found this approach highly concerning, especially given the serious nature of my symptoms. Due to the inadequate care I received, my neck pain has since worsened, and I have been forced to schedule an appointment at a private hospital for further assessment. This not only affects my health but also imposes additional strain on my work and responsibilities as a parent. I am deeply disappointed with the level of care provided, which I feel falls short of the standards one should expect from the healthcare system. I intend to escalate this matter by filing a formal complaint with the hospital and will also consider raising my concerns with relevant external bodies and the media.
Visited Accident and emergency services on September 2024
Croydon University Hospital has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
No one answers the phone in the gynaecologist department. I have had 7 appointments given to myself and cancelled for no reason. The wait time is 18 weeks however I’m nearly waiting 30 weeks … would be nice to actually speak to someone as this service is shocking.
Visited Gynaecology on September 2024
Croydon University Hospital has not yet replied.
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Review titled First class care
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2024
My husband received top quality, speedy care in the intensive care treatment unit. I'm very grateful to all the staff in the department.
Visited Intensive Care on August 2024
Croydon University Hospital has not yet replied.
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Review titled Excellent service and care
Rated 5 stars out of 5
by Jean Apps - Posted on 24 August 2024
I attended the Women's Unit at CUH. The all-female team, from the person who answered my queries prior to the appointment (my letter was held up in the post) to the specialist doing the procedure, was friendly, reassuring and efficient.
Visited Gynaecology on August 2024
Croydon University Hospital has not yet replied.
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Review titled Speedy response
Rated 5 stars out of 5
by Brian Frederick Woodward - Posted on 18 July 2024
The quick response to see me about my health problem was amazing. Unfortunately it could not be dealt with on the first appointment yesterday, but this morning a new appointment was arranged for next week. All the staff were very friendly and helpful.
Visited Urology on July 2024
Croydon University Hospital has not yet replied.
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Review titled Speedy Response
Rated 5 stars out of 5
by Christiaan van Hoorn - Posted on 23 July 2024
Diagnosed TIA Thursday, seen in TIA Clinic Friday morning. Final consultation and ultrasound Tuesday afternoon. The service i received in the clinic was excellent.
Visited Stroke on July 2024
Croydon University Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Naomi - Posted on 01 June 2024
I don’t usually leave reviews, but I had to go to a&e as I had difficulties with breathing. I was seen promptly and everyone I dealt with was kind, friendly and professional. The doctor who explained my results was lovely, and spent time explaining things to me. The only thing I’d say is that the toilets smelt and needed a clean.
Visited Accident and emergency services on June 2024
Croydon University Hospital has not yet replied.
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Review titled Lead replaced in pacemaker
Rated 5 stars out of 5
by Brian Chute - Posted on 20 June 2024
I was exremely pleased with the attention recieved in operating theatre and later by nursing staff in recovery. All the personnel could not have been more attentive at all times and the lunch provided was like being in a highly rated hotel. I would appreciate if the nursing staff could be made aware of my comments
Visited Cardiology on June 2024
Croydon University Hospital has not yet replied.
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Review titled Unhygienic
Rated 1 star out of 5
by Anushka - Posted on 27 June 2024
I attended a scan this day with the sonographer. I asked for more tissue to wipe my abdomen after a scan. I went to take part of a new unused tissue from near the top of the bed. But the sonographer insisted that I took a part of the tissue where I was lying down on the scanning bed. They don't seem to know the purpose of putting a paper on the scanning bed. As I did not want to make a scene I left. Very unhygienic and very disappointed with the behaviour maybe due to lack of training or ignorance. They are in need of training.
Visited Maternity services on June 2024
Croydon University Hospital has not yet replied.
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Review titled Extremely helpful
Rated 5 stars out of 5
by Mrs hall - Posted on 03 May 2024
I went to Mayday today & was in search of my mother who seemed very distressed & confused when I spoke with her on her mobile, after a 30 second conversation the phone cut off. I raced to Mayday & went to the dept she visited the previous 2 days. They were so helpful & told me they sent her for x ray & bloods, & that she had left those departments. I didn’t find her (as she had left) but 10/10 for the 2 receptionists who helped.
Visited Rheumatology on May 2024
Croydon University Hospital has not yet replied.
Information supplied by Croydon Health Services NHS Trust