Corbett Hospital
Vicarage Road, Stourbridge, West Midlands, DY8 4JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Tom Skellern - Posted on 18 September 2024
I had a blood test yesterday and had a funny turn which was very scary. The nurses and staff were amazing in helping me and supporting me and made sure I was ok before I left. They were so friendly and amazing I am very thankful and grateful, the toast they brought me was so delicious too. Thank you
Visited Don't know on September 2024
Review titled Corbett Hospital
Replied on 23 September 2024
Dear Tom, Thank you for taking the time to tell us about your positive experience at our Phlebotomy department at Corbett Hospital. We are happy to hear that you received excellent care and staff helped you and supported you. We are also delighted to hear that staff provided a friendly service. We have passed on your kind words to staff within the Phlebotomy department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Tried to book for a Dexascan
Rated 3 stars out of 5
by Mrs Christine Naylor - Posted on 16 May 2024
I have tried to book a Dexa scan but told to ring Monday. The number given by my Drs surgery is 'Closed'
Visited Diagnostic Imaging on May 2024
Review titled Corbett Hospital
Replied on 20 May 2024
Dear Christine, Thank you for taking the time to tell us about your experience at Corbett Hospital. We are sorry to hear that had issues with booking a dexa scan. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Feelgood Blood Test
Rated 5 stars out of 5
by Stephen Parkes - Posted on 24 May 2024
My first blood test under the new appointment only system. First thing I noticed was fewer people waiting and steady, controlled flow of patients in and out. Only observation was that one of the team was meeting and greeting patients asking them if they had booked if they came in. Would a touch screen similar to that in GPs now help free up that person's time to do blood tests? Appreciate this is a relatively new system and a certain degree of monitoring needed to avoid people coming in and only finding they have to book when they heaad for the cubicle? what really impressed me was the friendly, professional welcome I received on entering the cubicle. I was there for a routinme blood test and as my veins were being shy this morning, I had to wait for another colleague to take the sample from my hand. This person was extremely warm and good natured and reassured me throughout. Overall, well done, very impressed!! Thank you all at Blood Tests, Corbett Hospital
Visited Phlebotomy on May 2024
Review titled Corbett Hospital
Replied on 24 June 2024
Dear Stephen, Thank you for taking the time to tell us about your positive experience at our Phlebotomy department at Corbett Hospital. We are happy to hear that your blood test went well and staff were able to provide a warm and good natured appointment. Thank you for your suggestions to improve the Phlebotomy service. We have passed on your kind words and suggestions to staff within the Phlebotomy service who will take your suggestions into consideration to improve patient experience. All the best and take care, Patient Experience Team
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Review titled hard working
Rated 5 stars out of 5
by Neil Hindmarsh - Posted on 28 March 2024
Luckily enough I don't use the phlebotomy department many times. So today I was pleasantly surprised how helpful & efficient they were. There seemed to be a lot of patients this morning but the staff were non stop. The department run extremely well. Big 👍 Rae Fields
Visited Phlebotomy on March 2024
Review titled Corbett Hospital
Replied on 03 April 2024
Dear Neil, Thank you for taking the time to tell us about your positive experience at our Phlebotomy department at Corbett Hospital. We are happy to hear that staff were able to provide excellent care and treatment and staff provided a helpful and efficient service. We have passed on your kind comments to staff in the Phlebotomy department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Confused Blood Test Procedure
Rated 4 stars out of 5
by Anonymous - Posted on 19 February 2024
first of all i would like to thank the staff at corbett's seeing me when i walked in for a blood test. beforehand I printed the latest information for blood test off the dudley nhs foundation website which gives a list of walk in and appointment blood test centres, it states the following. corbett outpatient centre (pre-booked appointments or walk-in’s only) guest outpatient centre (pre-booked appointments or walk-in’s only) I left work and when i arrived at corbett's at 8.00am i was told that it is now appointment only and then that was clarified again when speaking to the nurse. If i had known before hand i would have booked n appointment, i wish the nhs dudley would update there website and inform their staff and gp's of this, i do not appreciate being spoken down to in a demeaning way when following the info on the nhs website.
Visited Phlebotomy on February 2024
Review titled Corbett Hospital
Replied on 08 March 2024
Dear patient, Thank you for taking the time to tell us about your experience at our Phlebotomy Department at Corbett Outpatient Centre. We are sorry to hear you felt a staff member spoke to you in a demeaning way. It was also disappointing to note that the Dudley Group NHS Foundation Trust’s website information was not up to date with regards to walk-in and booked appointments. By way of action into the comments that you have provided, we have shared these with the phlebotomy team leader to remind staff to be polite and professional at all times and also requested that they review and update, where required, information on the Trust’s website, to avoid any future issues such as yours. Thank you for taking the time to share your comments with the Trust. Patient Experience Team
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Review titled Great department
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Visited corbetts MRI department . Very good all round service . was well looked after staff were. Very helpful and professional. Would highly recommend.
Visited Imaging services on January 2024
Review titled Corbett Hospital
Replied on 25 January 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our MRI department at Corbett Hospital. We are happy to hear that the service provided was excellent and the staff provided excellent care and treatment. We have passed on your compliments to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Above & Beyond
Rated 5 stars out of 5
by John Barden - Posted on 06 November 2023
The NHS gets a lot of criticism lately but I have nothing but praise for the treatment I've received on a number of occasions over the last 2 years. This is particularly evident at a recent flow test failure I undertook where the nurse not only arranged for me to return for a retest outside of her flow test clinic hours but also phoned me on the morning to ensure I was going to attend. Thanx to all the staff and especially the nurse during my recent appointments.
Visited Urology on October 2023
Review titled Corbett Hospital
Replied on 10 November 2023
Dear John, Thank you for taking the time to tell us about your positive experience at our Urology clinic at Corbett Hospital. We are happy to hear that staff were able to rearrange the test for you and was able to provide excellent care and treatment. We have passed on your kind words to the department and senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Rude and Judgemental staff member
Rated 3 stars out of 5
by Anonymous - Posted on 16 August 2023
On telephoning to cancel and rebook an existing appointment, the receptionist, asked why I was cancelling. I told her I had a telephone consultation already booked that clashed with their appointment time. Not satisfied with that information, she continued to ask me questions who it was with , pushing me for an for an answer. Reluctantly I told her it was with the DWP. To which she retorted 'oh? and that's more important is it!' I replied I don't think it's any of your business anyway. Do people really have to provide info on their personal business in order to cancel an appointment? Absolutely no need for that demeaning rude attitude.
Visited Imaging services on August 2023
Review titled Corbett Hospital
Replied on 24 August 2023
Dear patient, Thank you for taking the time to tell us about your experience. It is disappointing to hear that you did not have a good experience. We aim to offer the highest standards of patient experience and we are sorry your experience did not reflect this and for this, we must apologise. We strongly urge you to contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
Provided by Care opinion
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Review titled Delighted with outcome
Rated 5 stars out of 5
by Pat - Posted on 18 July 2023
Having been pushed from pillar to post in another area for sixteen months, we had the good fortune to encounter a two superb staff members who together took the initiative to investigate and ascertain what needed to be done. They went over and above the call of duty to do this, and we can’t thank them enough. Superb staff!
Visited Ophthalmology on July 2023
Review titled Corbett Hospital
Replied on 20 July 2023
Thank you for taking the time to tell us about your positive experience at our hospital. We are happy to hear that staff were able to help you and were able to provide excellent care and treatment. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Unbelievable
Rated 2 stars out of 5
by MS JILL L BROOK - Posted on 25 July 2023
Had text from gp with tel nos to arrange xray. Corbett hosp. Checked opening times tried one number, Closed. Tried other number given no reply. Rang 01384 456111 spoke to receptionist gave me number for Guest hosp who arrange appnts at Corbett hosp. Guess what no reply. What am I supposed to do now?
Visited Diagnostic Imaging on July 2023
Review titled Corbett Hospital
Replied on 27 July 2023
Dear patient, Thank you for taking the time to leave a review. We are sorry to hear that you are having issues with trying to get in contact with Corbett Hospital to arrange an appointment. We welcome the opportunity to investigate your concerns in more detail to prevent reoccurrence. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 or email dgft.pals@nhs.net who will support you further. All the best and take care, Patient Experience Team
Provided by Care opinion
Information supplied by The Dudley Group NHS Foundation Trust