Corbett Hospital
Vicarage Road, Stourbridge, West Midlands, DY8 4JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bad experience
Rated 2 stars out of 5
by Libbie - Posted on 28 March 2023
I had a great first visit! However, the second was dreadful. I was seen by a different person this time. I was spoken to poorly and was patronised. I was made to feel small and dumb. It was so hard to sit in the room with this dermatologist. I was incredibly rude of them to say to me 'it's not rocket science' and rudly asked me if I even knew what patch testing was, which I very much did! I never want to be seen by this person again. It's such a shame as my first visit was great. I'm glad I don't have another appointment booked. It was not helpful and waste of my time. Gutted.
Visited Dermatology on March 2023
Review titled Corbett Hospital
Replied on 31 March 2023
Thank you for your feedback following your recent experience of our Dermatology department. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. We have shared your concerns with the senior management team who will investigate them further. We strongly urge you to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net who will assist you. Patient Experience Team
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Review titled Failure in communicating with me as a patient
Rated 3 stars out of 5
by Anonymous - Posted on 30 June 2023
I have had to wait since March 2023 to be seen regarding a blemish on my leg which suddenly grew and became darker and uneven in colour. After going back to my GP about the non- communication from dermatology. She acted swiftly and l was seen by a hospital Dr who was very helpful and pleasant and confirmed a biopsy was necessary. I notice from your leaflet that an appointment would be made whilst at the clinic. I have heard nothing yet and the Dermatology dept is not answering the phone after several days of ringing them. As my family has a history of stomach, womb,bone,bowel and lung cancer surely l can get more assurance and communication than l am experiencing. I feel very much as if there is no help available.
Visited Dermatology on March 2023
Review titled Corbett Hospital
Replied on 07 July 2023
Thank you for your feedback about your experience with our Dermatology department. We are sorry to hear about the difficulty you are experiencing when trying to contact our Dermatology department. It is difficult to comment on your specific case without your details and reviewing your medical notes. We strongly urge you to contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
Provided by Care opinion
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Review titled Very professional and punctual.
Rated 5 stars out of 5
by Paul Drinkwater - Posted on 23 February 2023
Visited Dermatology dept. Nurse and consultant very professional, friendly and thorough. Seen on time. Thanks.
Visited Dermatology on February 2023
Review titled Corbett Hospital
Replied on 01 March 2023
Thank you for taking the time to tell us about your experience in the Dermatology Department at our hospital. We are pleased to hear that you received excellent care and treatment from the Nurse and Consultant who attended to you and rated our services as five star. We have shared your kind comments with the team and senior management who will be thrilled to hear of them. All the best and take care. Patient Experience Team
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Review titled Excellent practice.
Rated 5 stars out of 5
by Jackie - Posted on 09 February 2024
Very happy to have received physio in your department. Lovely practitioner who really took great care to understand my needs after a shoulder fracture. My home treatment plan was very successful and I am pleased with my improvement. Good follow up, great attention to detail and friendly, caring treatment. Thank you.
Visited Orthopaedics on February 2023
Review titled Corbett Hospital
Replied on 19 February 2024
Dear Jackie, Thank you very much for taking the time to share your positive experience at our Physiotherapy department at Corbett Hospital. We are delighted to hear that you were satisfied with the physiotherapy services provided by our department and that our practitioner was able to offer you the care and attention you needed during your recovery from a shoulder fracture. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by Beth - Posted on 20 November 2022
I attended the MRI unit (I’m sorry I don’t know the name) on 19/11/22, I was very nervous and anxious and did not think I would be able to go through with the scan. The two doctors there (sorry I don’t know their names) were so lovely and made me feel totally at ease. They went out of their way to make sure I felt completely ok before they left the room, despite being busy! Thank you :-)
Visited Don't know on November 2022
Review titled Corbett Hospital
Replied on 30 November 2022
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 stars. It is great to hear that you received excellent care and treatment in the Imaging department. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Attention to detail
Rated 5 stars out of 5
by Happy Bunny - Posted on 16 October 2022
I received excellent care from a great team. I was very much impressed by their attention to detail. It was very reassuring. Well done to team.
Visited Dermatology on October 2022
Review titled Corbett Hospital
Replied on 20 October 2022
Thank you for the lovely feedback about the service you received from our staff at Corbett Hospital. Your kind comments have been shared with the team who will be thrilled to hear of them. All the best and take care. Patient Experience Team
Provided by Care opinion
Information supplied by The Dudley Group NHS Foundation Trust