Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Extraordinary
Rated 5 stars out of 5
by Pen Penny Penelope - Posted on 19 April 2023
What a wonderful experience. I was so looked after , respected , cared for . The staff were both efficient and kind . All gave me necessary information and answered all of my questions . Whatever I needed was promptly given . All showed true and sincere care .
Visited Gynaecology on April 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Dear Penny, Thank you for sharing your experience with us. We are pleased to hear that you were treated with respect and kindness in line with our Trust values, and that staff took the time to answer your questions. We will share your generous feedback with the gynaecology department.
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Review titled Well run service, caring staff
Rated 5 stars out of 5
by Al.Richardson - Posted on 12 May 2023
The nursing assistant who checked everyone in was very good - greeting us as we arrived - she went to help two different people who were having problems waiting. This created a caring positive atmosphere, certainly made us feel respected as patients. Good computer signage re wait times and staff. The consultant was excellent, knowledgeable and took time to ensure my partner and I understood the treatment plan. As well as giving some immediate treatment. The support nurse was very kind and supportive.
Visited Dermatology on April 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Thank you for providing such heartfelt feedback following your outpatient appointment, as it is really appreciated. Treating patients with compassion and respect is one of the Trust's core values and we are therefore reassured to learn that this was evident from your experience. We were also pleased that the Consultant ensured you and your partner fully understood the treatment plan and will ensure your lovely feedback is relayed to the Dermatology and Outpatient Team.
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Review titled emergancy service
Rated 5 stars out of 5
by Peter Tipping - Posted on 13 April 2023
I was rushed into SAU for acute abdominal pain. I had surgery within hours. The after care by nursing staff and the surgical team was excellent. The surgical team kept me well informed of what had happened and what to expect. The nursing staff could not have nursed me better. I thank them all, from the young man who swept floors, who was always courteous to the sisters who were brilliant. Thank you
Visited Emergency Abdominal Surgery on March 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Dear Peter, Thank you for sharing your feedback regarding your attendance to Conquest Hospital in March 2023. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you found the care provided to you by medical, nursing and housekeeping staff to be excellent. We were also reassured that you were communicated with throughout your admission. We will ensure your generous feedback is shared with staff and send you our very best wishes.
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Review titled Excellent experience, considering!
Rated 5 stars out of 5
by Janeen Johnson - Posted on 17 March 2023
Wasn’t looking forward to an hysteroscopy but the nurse who performed it & her team of 2 ladies this morning at 10.20 put me at my ease, & were a lovely & very caring professional team. Thank you so much for your care, from Janeen
Visited Gynaecology on March 2023
Review titled Conquest Hospital
Replied on 16 June 2023
Dear Janeen, Thank you for such lovely words about the nursing staff during your hysteroscopy procedure, who will be delighted to receive such feedback. We are very pleased to read how professional you found the team, as it is important that all our patients feel well cared for and confident in the care being provided. We do hope your recovery went smoothly.
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Review titled Faultless experience from start to finish!
Rated 5 stars out of 5
by Fiona May Mackellar - Posted on 28 January 2023
Friendly helpful staff, swift assessment and treatment. Arrival to leaving only 90 minutes which included an x-ray.
Visited Urgent Treatment Centre on January 2023
Review titled Conquest Hospital
Replied on 25 April 2023
Dear Fiona, Thank for you taking the time to leave us such kind feedback about your attendance to Conquest Hospital. The Trust strives to provide a high standard of care for all patients and so we are delighted to read that your experience was positive. Please take care Fiona, and keep safe and well.
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Review titled World class service
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Having been taken in as an emergency on a Friday evening with pains, I couldn’t have received a better service. Numerous tests and ECG completed, chest X-ray and CT scan done - quickly diagnosed blood clots and pneumonia on both lungs. Early treatment started, staff kept me informed constantly, attended to without fault and very caring. A truly professional team of people working there. I was discharged with medication after 3 days on the road to recovery - whatever someone may have paid for private treatment - it could not have beaten the quality of care I received!! Thank you to all the staff at The Conquest Hospital in Hastings, you are superstars.
Visited Accident and emergency services on January 2023
Review titled Conquest Hospital
Replied on 25 April 2023
Thank you for taking the time to leave us such lovely feedback about your attendance to the Conquest Hospital, as we do appreciate it. The Trust works hard to provide a high standard of care to all patients, and so we are pleased to read this was your experience and staff were caring and communicated effectively with you. We will ensure your kind words are shared with staff. We hope you are keeping well and safe.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2023
I had my baby delivered by csection 8 weeks ago and was absolutely terrified as my first experience of csection at Eastbourne was terrible, however I didn’t need to worry at all I felt like I was being checked into a hotel, the midwives were Amazing they looked after me so well and were so kind and reassuring… every single member of staff that was involved in delivering my baby made it the most enjoyable and special experience I could have asked for, they took all my fears away and I was able to relax and enjoy my baby enter the world! I was checked on regularly and the food was very yummy! I didn’t want to go home haha! Thankyou so much to the amazing midwives and all the team in theatre us women are all extremely lucky to have you delivering our babies! Would 100% recommend having your babies here x
Visited Maternity services on January 2023
Review titled Conquest Hospital
Replied on 16 June 2023
Thank you for taking the time to leave us such lovely feedback about your birthing experience. We are pleased to hear that you felt the staff were amazing and reassuring to you during such a special moment for your family. The Trust works hard to provide a high standard of care to all patients, and we are delighted to read that all staff you encountered were kind, thoughtful and caring, as this underpins our core Trust values. It was also nice to read that you enjoyed the food provided by our Catering Team. We will ensure your feedback is shared with the appropriate teams. Finally, please accept our best wishes to your family during this joyous time following the birth of your baby and we do hope your baby is doing well.
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Review titled 20 times had to call, no answer
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
I had to call the short stay pediatric kipling unit about 20 times and nobody answered, it was quite an emergency as I need to clarify some information for my little one
Visited Children's & Adolescent Services on January 2023
Review titled Conquest Hospital
Replied on 25 April 2023
Thank you for taking the time to contact us about the difficulties you had trying to reach the Short Stay Paediatric Kipling Unit; we appreciate your feedback and are very sorry for the frustration this caused at a time when you were understandably concerned for your child. If you experience difficulties getting through to a department in the future, you can contact our Patient Experience Team on 0300 131 5309.
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Review titled Wonderful health care assistant
Rated 4 stars out of 5
by April Isted - Posted on 12 January 2023
I just wanted to say a big thank you and sing the praises of those who looked after me when I turned up in the worst throws of my miscarriage. Particularly one health care assistant who was such a lovely lady and took such good care of me the second I arrived in a state and in a pool of blood. She cleaned me up and took the best care of me at the most human level was exactly what I needed at the time. I hope you get the recognition you deserve for going above and beyond and being amazing at your job. I hope this reaches you. Thank you so much x
Visited Gynaecology on January 2023
Review titled Conquest Hospital
Replied on 25 April 2023
Dear April, Thank for you taking the time for providing such heartfelt feedback, we really do appreciate it. The Trust works hard to provide a high standard of care for all patients, and so we are pleased to read you were treated with care and kindness at what was clearly a very difficult and distressing time for you. It is assuring to us to know that the Healthcare Assistant excelled in her duty of care as this underpins our values of respect and compassion. Please be assured that we will share your kind words with the staff involved.
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Review titled Thank You A&E
Rated 4 stars out of 5
by Valerie Crawford - Posted on 14 December 2022
I had slipped on black ice and suspected I had a fracture. From the moment I was checked in at A&E until I left, I received nothing but the best professional treatment. Kind courteous staff, efficient and effective assessment. Even though the Department was heaving I was seen and leaving by approximately 45 minutes. To my surprise an appointment was made to see an Orthopaedic Consultant within 2 days . Thank you to the member of staff who looked after me and was just lovely. Well done A&E Conquest Hospital. I value you and the work you do. Valerie Crawford
Visited Accident and emergency services on December 2022
Review titled Conquest Hospital
Replied on 25 April 2023
Dear Valerie, Thank you for taking the time to provide us with such lovely feedback following your visit to the Emergency Department at Conquest Hospital; we really appreciate it. The Trust strives to provide a high standard of care and treatment to all our patients and we were pleased that this was your experience. Please be assured that we will share your feedback with staff and hope you have recovered following your accident.
Information supplied by East Sussex Healthcare NHS Trust