Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good review
Rated 5 stars out of 5
by Shirley Armstrong - Posted on 19 April 2024
Outstanding the people working on that ward were very helpful understanding polite and very kind they went above and beyond I can't thank them enough. It made my short stay a pleasure. I would like to say thank you very much.
Visited Don't know on April 2024
Review titled Conquest Hospital
Replied on 26 April 2024
Dear Shirley, It was lovely to receive such positive feedback following your recent inpatient stay and that staff demonstrated our core Trust values of treating you with kindness. We wish you all the best and hope you are keeping well.
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Review titled such kindness
Rated 5 stars out of 5
by Mary - Posted on 22 March 2024
I was having a CT scan with an injection beforehand. After the scan I became unwell and the lovely staff were so kind, so reassuring. They held me and helped me onto a bed until I felt better. Their kindness restored my faith in people and really helped me to feel better. Thank you lovely radiologists and nurses#.
Visited Interventional Radiology on March 2024
Review titled Conquest Hospital
Replied on 28 March 2024
Dear Mary, We were sorry to learn that you became unwell following your CT scan and realise how worrying this will have been for you. It was however reassuring to hear that when this happened staff were attentive to your needs and treated you with kindness and ensured you felt better. Please accept our best wishes; your heartfelt words will be shared with the team in Radiology.
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Review titled Amazing staff and excellent care
Rated 5 stars out of 5
by Lorraine - Posted on 03 March 2024
Mr dad had an ambulance take him to the conquest hospital this morning with extreme pain in his stomach from the ambulance staff right through to all the people that cared for him in the hospital nurses and doctors were absolutely amazing and he was treated quickly and with great care and had the necessary scans which he was then diagnosed with gallstones and admitted to a ward
Visited Accident and emergency services on March 2024
Review titled Conquest Hospital
Replied on 25 March 2024
Dear Lorraine, Thank you for your heartfelt feedback following your father's recent emergency admission to Conquest Hospital. We were pleased to learn that his care pathway went smoothly and that he was well cared for and his condition was diagnosed swiftly. Please accept our best wishes and we do hope your father is recovering following his admission. Your kind words will be shared with the relevant staff.
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Review titled End of life care
Rated 5 stars out of 5
by Paula - Posted on 19 March 2024
My mum was admitted to SAU in February. The nurses & Drs were wonderful and caring. I had travelled over from Spain and didn’t know what to expect but my mum was treated with respect and dignity at the end of her life. They not only cared for my mother, but my well being too.
Visited Emergency Abdominal Surgery on February 2024
Review titled Conquest Hospital
Replied on 25 March 2024
Dear Paula, Thank you for taking the time to provide such lovely feedback regarding your mother's care during her recent admission to our Surgical Assessment Unit. We recognise this would have undoubtably been a difficult time for you both and were pleased to learn that your mother was treated with dignity at the end of her life and that your wellbeing was also considered, as this demonstrates our core values of treating patients and their relatives with respect and compassion.
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Review titled Very efficient speed and treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Holidaying in the area, we needed urgent treatment for a leg injury. We were seen, had tests done and were given appropriate advice and a prescription - with advice as to where the nearest open out of hours pharmacy was - by busy but friendly and efficient members of staff. The whole process only took 55 minutes. Thank you to all the team.
Visited Accident and emergency services on February 2024
Review titled Conquest Hospital
Replied on 11 March 2024
It was lovely to read your feedback and we are pleased to learn that your leg injury was treated promptly when you attended our Emergency Department at Conquest Hospital. We hope you have made a full recovery and will ensure that your words of appreciation are shared with the appropriate staff.
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Review titled Audiology experience
Rated 5 stars out of 5
by Jan Weightman - Posted on 23 February 2024
A very positive experience in the audiology department today. The gentleman ( Sadly I understand I can’t name him) I saw was so helpful and explained everything so clearly. I can’t thank him enough. You cannot imagine the difference he has made to my life by sorting out my hearing aids. Deafness is debilitating but I left feeling happy and empowered. Thank you so much.
Visited Ear, Nose & Throat on February 2024
Review titled Conquest Hospital
Replied on 11 March 2024
Dear Jan, It was pleasing to read your comments about what a difference your appointment in the Audiology Clinic has made to you in your everyday life. Your heartfelt feedback regarding your positive experience has been shared with the Audiology Team.
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Review titled Committed and caring professionals
Rated 5 stars out of 5
by Geoffrey Brand - Posted on 18 January 2024
I visited Conquest following a minor accident, I found it an outstanding facility staffed by very highly competent doctors, nurses and specialist technicians. At all times I was treated as a human being who required care, I was impressed that despite huge pressures time was taken for appropriate questioning and examination. There were long waits but that is not the fault of the staff - there should be many of them.
Visited Accident and emergency services on January 2024
Review titled Conquest Hospital
Replied on 30 January 2024
Dear Geoffrey, Thank you for taking the time to share such lovely feedback following your attendance to our Emergency Department at Conquest Hospital. We pride ourselves on providing compassionate care and are pleased that this was evident from all the staff you came into contact with and provided you with reassurance over the care being given. Please be assured that your positive comments will be shared with the team, and we hope you are keeping well and making progress following your accident.
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Review titled Miserable routine pregnancy scan
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Couldn’t have been left less impressed by my rushed and disappointing appointment. I usually go to a different hospital but due to limited appointment availability I unfortunately found myself here. Honestly felt like I was a bother on the sonographers time. My appointment wasn’t until 3:40pm, I was seen slightly early and probably no more than 5-7 minutes later I was done and out ahead of my set appointment time at 3:35pm with a failed scan as they couldn’t get the right fetal position. Perhaps if they spent a bit more time with me jumping or wiggling then we may have got the baby in the right place - especially since we hadn’t even started my official appointment time yet so would have had plenty of time for this. They also never offered an internal exam which my usual hospital has done, that also would have provided a better view. A shame it seemed the sonograher just couldn’t be bothered. At my usual hospital my appointments started late both times which although is a slight inconvenience, I was never rushed and had a thorough scan myself, and I would much rather wait an extra 10 minutes and feel confident and trust the sonographer has been thorough rather than be in and out early but left with a rubbish result. I also am now not able to do the screening tests I wanted, again had the sonographer just spent a little longer maybe we could have managed it. But she clearly didn’t care. The heartbeat was also played for the first time, for all of 4 seconds as a background noise before she hurried onto the next thing which is also massively disappointing as I had been looking forward to that. I get that this is a medical procedure and a certain amount of tick boxing is required and you only have so much time with a patient, but my gosh, is a smile and a small degree of nicety really that much of an impossibility? Bed side manner is also part of the important role played. I have had such lovely experiences at my usual hospital with two different sonographers who made me feel comfortable, at ease and took the time to explain what we could see on the screen and honestly just treated me with care. Which is what I expect from a caring profession. So disappointing and I hope I never have to go for any future scans here.. I’m worried that it will be my birthing hospital as that will be an incredibly anxious time and I dread how it will be if the team treat patients in any way similar to my experience.. I am honestly quite anxious and worried now, more so than before. It can also feel very hard to speak up or question the staff as there is a significant power dynamic between patient and medical professional, so I was left feeling so crushed afterwards and regretted not asking for a bit more time or to try internal but I didn’t feel comfortable to.
Visited Obstetrics on November 2023
Review titled Conquest Hospital
Replied on 11 December 2023
We are truly sorry to read of your experience regarding your ultrasound scan. All patients should feel well cared for during their appointments, confident in the care they are receiving and that staff are responsive to their needs and we apologise that this was not your experience. Your feedback has been shared with the relevant departments for their information and reflection however if you wish to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Great service at the Breast clinic
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2023
Excellent service all round from point of referral to the breast clinic at the Conquest Hospital. Consultation, mamogram, ultrasound, cyst aspiration and follow up all completed efficiently in around two and a half hours. Staff all lovely and very caring which made me feel at ease. Couldn't ask for better.
Visited Breast Surgery on November 2023
Review titled Conquest Hospital
Replied on 11 December 2023
Thank you for sharing your positive experience regarding your attendance to the Breast clinic. We recognise how worrying these appointments can be and are pleased to read that staff treated you with kindness and provided you with reassurance. Your feedback will be shared with the staff who work within these departments.
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Review titled Disheartened and disappointed.
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
As somebody that works within the NHS I get that everyone is overworked, understaffed and underpaid but I was shocked when I attended A&E via ambulance and was treated so poorly and with complete disregard. My partner had to go and get the assistance of doctors as I had another medical episode in A&E and my nurse call bell was broken so I couldn’t call for help myself, and the staff were huddled out of eye sight. He was thankfully on his way back from the toilet and managed to catch me before I fell off the bed. Unfortunately the consultant who was on shift and came to my bedside begrudgingly, then proceeded to tell me that the episode I had suffered was because “you want attention.” I have been diagnosed with a medical condition and I’m currently under investigation for the cause of these episodes and to have someone tell me that I have essentially feigned them for attention is barbaric to me. I have never felt so humiliated in all my life. I was so disheartened by this, the consultant then discharged me with no follow up. I have since had another episode and as a result of this situation alone and feeling so humiliated I declined hospital attendance. I have always praised the Conquest and was always proud to work within it. It’s unfortunate that this situation has tarnished that for me.
Visited Accident and emergency services on November 2023
Review titled Conquest Hospital
Replied on 05 February 2024
We were sorry to hear of your negative experience when you attended our Emergency Department at Conquest Hospital. Your feedback has been shared with the Clinical Lead for the Emergency Department and the Head of Nursing, who were both saddened to read that this attendance has left you feeling humiliated, as this is certainly not how they would wish any of our patients to feel. Please accept our sincere apologies and if you would like us to look into this matter further for you, please contact our Patient Advice and Liaison Service (PALS) on 0300 131 5309 or email esh-tr.PatientExperience@nhs.net
Information supplied by East Sussex Healthcare NHS Trust