Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Faultless, compassionate, responsive service
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I had an ultrasound appointment here today. I am autistic and therefore contacted the department with details of reasonable adjustments required for my appointment. Their communication to me prior to the appointment was exemplary and on the day i received a first class, empathetic service with all adjustments provided as requested. The staff all seemed to work together to provide them and it made me feel comfortable and confident in their hands. The lady doing the ultrasound was very helpful, informative, reassuring and guided me through the process effortlessly which was very much appreciated. Today was a prime example of the levels of service that one can receive when the NHS works as it should. Which as most of know, isn't all of the time to say the least. Thankyou to CRH.
Visited Imaging services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 23 January 2023
Thank you for your lovely comments. I am so happy to read that you had a positive experience both before and during your ultrasound appointment. I am reassured to read that all of your reasonable adjustments were provided and you received a first class service, I will ensure that your kind feedback is passed onto the team and the lady who undertook your ultrasound. I am sure they will be really happy to received these. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Great service
Rated 4 stars out of 5
by Jane Shepherd - Posted on 12 January 2023
For the first time ever I wish to inform you that yesterday and the night before I received the best care ever from the Same Day Emergency Care unit on Barnes ward. They realy are a fabulous team and put me at ease and divered fast efficient care explaining in great detail what was happening at each stage of care
Visited Accident and emergency services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 16 January 2023
I am really pleased to hear that you received a great service and good care whilst you were a patient on the Same Day Emergency Care Unit. Thank you for letting us know about your experience. I will make sure that your lovely comments are fed back to the team and I hope that you are recovering well from your admission. With kind regards Rachel Walker - Patient Experience Advisor
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Review titled Could not fault
Rated 5 stars out of 5
by Alice - Posted on 12 January 2023
Was referred to the Barnes Ward/same day emergency care unit for tests to rule out a pulmonary embolism. I was on my own, in pain and anxious about being there given all the negative press recently. I could not fault them. The staff on the unit were smiley, friendly and could not do enough for you. I was kept updated as to approximate wait times and what would be happening next in relation to tests and treatment. I was put completely at ease. I don't think I'm allowed to mention names on here but is there any wau i can thank the certain staff involved directly? Thank you to them all, it made a long painful day a little better just having a friendly face greet you.
Visited Accident and emergency services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 13 January 2023
Thank you for your lovely feedback. I am really pleased to read that the care you received was good and that you were reassured and well informed of what was happening. If you would like to email the Patient Experience Team on crhft.patientexperience@nhs.net and let us know who the staff were who looked after you, we can certainly pass your thanks and feedback to them. I am sure they will be so happy to receive this. With kind regards Rachel Walker - Patient Experience Advisor
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Review titled A&E
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
My partner was here last night and although it was short staffed he received great care from those that were working. He had a seizure in the corridor and the nurse working was brilliant ensuring the safety of my partner. Thank you
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 28 December 2022
Thank you for taking the time to pass on your lovely feedback. It is so nice to hear that your partner was well cared for the in the Emergency Department and that the nurses were brilliant. I will ensure that the team who cared for our partner are made aware of your lovely feedback and I do hope that your partner is recovering well. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Thank you CRH
Rated 5 stars out of 5
by Rachael - Posted on 12 December 2022
I underwent prophylactic breast surgery last week and stayed overnight in Stavely ward. So many members of staff made me feel safe and cared for. Thank you.
Visited Breast Surgery on December 2022
Review titled Chesterfield Royal Hospital
Replied on 20 December 2022
Thank you for your lovely comments. I am pleased to hear that you were made to feel safe and well cared for. I will ensure that your comments are passed on to the team who were looking after you as I am sure they will appreciate the feedback. I hope that you are recovering well from your surgery With kindest regardsRachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
Spent a very busy Monday in a&e (total of 7 hours) with my adult son, although very busy, over worked and obviously understaffed the team treated my son with patience and compassion. They put both myself and my autistic son at ease, dealt with every aspect of care including time to answer a lot of questions and conversation by my son, doctors, nurses and other staff are so under appreciated and don't get the recognition they deserve under enormous pressure....thank you from the bottom of my heart for everything you do
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 14 December 2022
Thank you for your lovely comments and I am so pleased to read that both your son and your were put and ease and treated with patience and compassion. It is always pleasing to receive such positive comments and I will ensure that your lovely feedback is passed on to the team in the Emergency Department. Thank you Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Wonderful team
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
I had to attend AE with my dad yesterday with acute abdominal/ chest pain.I was worried how stressful the experience could be. I am a GP and I am aware the pressure the hospital staff are under. I was amazed how kind all the staff were in the hospital from reception, to the cleaners, porters and clinical staff. The department was incredibly busy and patients were in the corridors at points. The staff were kind, considerate and calm. Staff were trying their best under busy circumstances. Its the small things that count when your loved one is ill...being offered a chair, a tea and people saying hello. I was tired,lost and upset at one point and a porter was so friendly and kind. People used my dad's name and he felt like he was being treated as a person and not a number. I worked in Chesterfield hospital years ago and for me it's never lost its kind, personalised and caring approach. I've never been to AE and this year I've been 3 times. I've been incredibly impressed and proud that this is our local service.
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 13 December 2022
Thank you for taking the time to share your experience - as you will have seen, the Emergency Department remains under significant pressure. To hear that you and your Dad received a kind, personal and caring approach is so very important, that you have described this from all staff groups even more so. We will pass on your kind words to the teams and wish your Dad all the very best in his recovery. With best wishes Sarah Ward Deputy Chief Nurse
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Review titled Amazing nightingale ward
Rated 5 stars out of 5
by Louise Booth - Posted on 04 January 2023
The staff on the nightingale ward over Christmas were truly amazing with me and my baby son Charlie. They looked after us both with such care and compassion. They deserve so much for the hard work they do. I am extremely grateful to them all xxx thankyou for taking care of us, you are all amazing.
Visited Children's & Adolescent Services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 05 January 2023
Thank you very much for your lovely comments and I am so pleased to hear that your son and yourself were cared for with such care and compassion. I will pass on your thanks and lovely feedback to the team on Nightingale ward and I do hope that little Charlie is feeling much better? With kind regardsRachel Walker - Patient Experience Advisor
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Review titled Exceptional Care
Rated 5 stars out of 5
by Julie C - Posted on 16 November 2022
I attended for surgery on the 1st Nov initially, a lovely female junior doctor assessed my lump and said it would be best removed under GA. (This was an unnecessary surgery due to GP's did not see me soon enough, through 'it's phone appointments diagnosis') I came back on the 2nd Nov on the surgical assessment unit. I was put at ease, everyone was friendly, things explained well. Even though I hate general anesthetic the surgical team put me at ease. Surgery couldn't have gone better, I remained on the SAU after, had a lovely meal also (Bonus) To all on the Surgical Assessment Unit, Exceptional Care, Be Proud :) Thank You Jules
Visited General Surgery on November 2022
Review titled Chesterfield Royal Hospital
Replied on 03 January 2023
Dear Jules, Thank you for taking the time to provide us with such lovely feedback. I am pleased to read that you have been treated well and that staff put you at ease before your procedure and you enjoyed your meal. I am also pleased that your surgery went well and I do hope that you are recovering well. I will ensure that your kind comments are passed on to the relevant team. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled A&E waste of 7hrs
by Dissapointed11 - Posted on 23 November 2022
At 11:00pm I was referred to A&E via out of hours GP with a letter explaining his request for me to attend A&E. The triage nurse was fantastic. I then went into a cubicle, if you can call it that, with 2 chairs, and that was a squeeze. The nurse gave me IV paracetamol for my severe abdominal pain, took 10mins max to administer. After 2hrs I was still attached to the empty IV, no one came to check or advise what’s happening. I had to shout for the nurse to remove IV, asked for stronger pain relief as the pain was still intense. Advised they can’t give stronger pain relief until I’d seen a doctor. At 1:00 am I asked when doctor will see me, nurse said I’m next to be seen. By 4:30am, still no doctor, no pain relief, no communication from staff. I requested a doctor as my pain was intolerable. The doctor arrived 15 mins later. After being examined the doctor gave me morphine for pain, and referred to another doctor. At 5:30am another doctor examined me, who explained there are no beds for me to be admitted. The advised I should be given pain relief and referred to outpatients. The pain relief options offered were ones which obviously hasn’t worked for the last 3 days! I was offered a stronger pain killer which I explained I was allergic to, as detailed in my notes. I was then questioned whether I was sure I had an allergy, and what reactions did I have (facial swelling). Eventually, after going in circles, the doctor prescribed me the stronger pain killer and advised me to take antihistamines alongside them, and if I have a reaction, come back to A&E. I was discharged at 6:40am with a painkiller I have a reaction to, still in pain and no answers! What a waste of 7 hrs..
Visited November 2022
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 30 November 2022
Dear Dissapointed11, I am sorry to read your comments regarding your poor experience here at Chesterfield Royal Hospital. If you would like to contact our Patient Advise and Liaison Service (PALS) on 01246 512640 or alternatively via email at crhft.acs@nhs.net, they will be able to take your concerns and provide you with feedback from the Emergency Department. Once again, please accept my apologies for your waiting time and for your experience in the Trust, this is not the service we aim for. With kind regards Rachel Walker Patient Experience Advisor
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Information supplied by Chesterfield Royal Hospital NHS Foundation Trust