Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Efficient A and E
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2023
My husband went in with chest pain this morning ( fortunately tuned out not to be concerning) All the staff were very friendly and efficient and we were in and out in just over 2 hours. The hospital was clean and quiet ( though early in the morning) Great to be able to purchase a hot drink from the vending machine at only £1 Thank you very much Thank you very much
Visited Accident and emergency services on April 2023
Review titled Chesterfield Royal Hospital
Replied on 24 April 2023
Thank you for taking the time to leave us your lovely feedback! We will make sure that your kind comments are passed onto the Emergency Department staff. I hope that your husband is feeling much better. With kind regards Rachel Walker Patient Experience Advisor
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Review titled Whilst walking in the Peak District fell & broke ankle
by Gomez9 - Posted on 07 March 2023
I fell and broke my ankle in three places whilst walking in the Peak District a week ago. Friends brought me to A&E at Chesterfield Royal hospital and I was seen almost immediately by a doctor and after manipulation to put my foot back in place, I was admitted pending an operation to put in pins and plates. All the staff, from the cleaners to the surgeon have been really kind, with nothing too much trouble for them.
Visited March 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
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Review titled Excellent service
by Gemima Puddle duck - Posted on 16 March 2023
I cannot thank A&E enough for taking care of me. They were all very efficient, caring and considerate. They are very overworked and had 71 further patients to care for but still find time to look after me, so thank you for everything you did for me that day. Excellent service.
Visited March 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 17 March 2023
Dear Gemma, Thank you so much for taking the time to leave your lovely comments regarding your care and treatment in the Emergency Department. I will pass your feedback onto the Team who looked after you. I hope that you are recovering well. Rachel Walker - Patient Experience Advisor
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Review titled Excellent care demonstrated
by Dtb1955 - Posted on 10 March 2023
Very thorough information at the booking stage. Staff at premed today were very good and supportive. Instructions and care prior to procedure were very good and helpful. Staff supporting the procedure were excellent. Staff conducting procedure so helpful and comforting, excellent care demonstrated. Staff post procedure very good and supportive. Staff at discharge very good and informative. Everything done to make the procedure more pleasant for me as the patient. Very comforting and friendly
Visited March 2023
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Review titled Chesterfield Royal Hospital
Replied on 10 March 2023
Hi- Thank you for taking the time to send in this really lovely feedback - I'm glad you were well looked after by our teams and will ensure I share this with them.
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Review titled My experience of the eye clinic
by foxtrotgw54 - Posted on 30 March 2023
I have a serious eye condition in my Left eye and I am blind in my right eye. When I have a corneal breakdown in my left eye it leaves me virtually blind and in a lot of pain. Last Friday evening I had a bad attack on my eye and had to wait for the eye clinic to open on Monday morning. I have been before and there is nobody in casualty department that can help with complex eye problems. I do not understand why the Eye Clinic Is only open Monday to Friday. Do people not have eye problems at weekends? I would have thought a clinic on Saturday say from 9:00 till 12:00 would be a much valued service for people with urgent eye problems that can't be dealt with at the Casualty Department.
Visited March 2023
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Review titled Chesterfield Royal Hospital
Replied on 02 May 2023
Thank you for sharing your experience. Unfortunately, we are unable to provide 7 day a week ophthalmology cover here at the trust. We do work in partnership with our surrounding NHS trusts to ensure patients have access to an on call Ophthalmology service if required. They are also on call to provide expert ophthalmology advice if requested, for any patient that attends our Emergency Department with an urgent or emergency condition out of hours. Don’t forget that 111 are also available for help and advice and are able to signpost patients to the most appropriate care setting 24 hours a day. Many Thanks Sam Wain Senior Matron Surgical Specialties
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Review titled Abhorrent treatment of an elder
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
My elderly mum was admitted to A&E the other week. After 10 hours she was discharged. She did not get a drink of water in 10 hours, was not offered nor was helped when asking for a drink on numerous occasions. The saline drip that she was hooked up to failed and not one nurse replaced or checked it, despite numerous requests to do so. The care and compassion was absent. Automatons doing the work of carers and not even pretending to care.
Visited Accident and emergency services on March 2023
Review titled Chesterfield Royal Hospital
Replied on 28 April 2023
I was sorry to read about your mum's experience. I have passed your comments on to the department and asked them to respond to you. Thank you for taking the time to leave feedback.
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Review titled Great service to start off with
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2023
Came in for an induction with my partner on the 16th Feb 2023 the midwife team we had could not be more pleasant everything went to plan and our daughter was born in the evening. My partner went up to trinity over night and was told around dinner time to start preparing to go home. At 8:30 pm we was told there was no doctor available still to see some blood results and discharge us. We have two other children at home who we are paying childcare for to stay out while we are here. I just can’t understand why it seems to be 1 doctor for the whole hospital because that’s what it feels like we spent more time waiting to go home then we did in labour and giving birth. At least the midwife’s were friendly but the waiting is shocking
Visited Maternity services on February 2023
Review titled Chesterfield Royal Hospital
Replied on 20 February 2023
Thank you for taking the time to feedback regarding your wait to go home following the birth of your daughter. May I offer my congratulations to you on the birth of you baby and I do hope that Mum and Baby are well. I agree that it is a long time to wait for discharge, I will pass your comments onto Trinity Ward. However, if you would like us to look into the reasons for your delay and for the Trust feedback as to why this happened, you can contact the Patient Advice and Liaison Service on 01246 512640 or crhft.acs@nhs.net. With kindest regardsRachel
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Review titled Great practice during pregnancy
Rated 5 stars out of 5
by Laura Walker - Posted on 11 April 2023
I will be forever grateful to the staff at Chesterfield Royal hospital, who cared for me and my baby during a rather traumatic first pregnancy resulting in my baby being born at 33 weeks by emergency C section. This includes all staff on Antenatal, Trinity ward, Birth centre, surgical team, Neonatal and support staff. Throughout my pregnancy I received the up most care and compassion. The Neonatal team are truly amazing they cared for me and my partner as new parents, they taught us so much and were so kind. We were reassured knowing our baby boy was in safe hands. He is home now thanks to all wonderful NHS staff who helped us.
Visited Neonatal Care on February 2023
Review titled Chesterfield Royal Hospital
Replied on 24 April 2023
Thank you very much for sharing your story, we will make sure it's shared with the teams. On behalf of the Team at Chesterfield we wish you Congratulations and hope you we doing well.
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Review titled Recent colonoscopy
by Pasha - Posted on 16 March 2023
I was in Chesterfield Royal Hospital for a routine colonoscopy examination and all the staff were so friendly and supportive. The doctor talked me through the procedure in detail and explained exactly what would happen. He also kept me updated throughout and answered my questions afterwards. This really helped me to keep as calm as possible. I have nothing but 100% praise for all the staff in the Endoscopy Unit! Thank you.
Visited February 2023
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Chesterfield Royal Hospital has not yet replied.
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Review titled Efficient, caring and very informative
by microscopiumpb88 - Posted on 16 February 2023
I went to he Chesterfield Royal hospital Endoscopy Dept. I received a bowel endoscopy at Calow Hospital. All the staff were efficient, caring and very informative.
Visited February 2023
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Review titled Chesterfield Royal Hospital
Replied on 16 February 2023
Dear microscopuimpb88, I am pleased to read that your bowel endoscopy went well and that the staff were efficient, caring and informative. I will ensure that your kind comments are passed on to the relevant department. With kindest regards Rachel Walker, Patient Experience Advisor
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Information supplied by Chesterfield Royal Hospital NHS Foundation Trust