Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care, compassionate staff and overall outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 26 December 2023
I was admitted on Christmas Eve for severe sickness and nausea, malnourishment and dehydration. The staff here were so understanding and compassionate even with it being over Christmas they still strived and did their best, I cannot fault them at all and this has probably been one of the my most understanding and safe hospital experiences.
Visited Accident and emergency services on December 2023
Basildon Hospital has not yet replied.
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Review titled Excellent Cardiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
My husband had a heart attack on 21st. Cardiology Department was excellent. Can not fault it. Within arriving at the hospital he had a stent put in in about half hour, he did not wait at all. Thank you so so much.
Visited Don't know on November 2023
Basildon Hospital has not yet replied.
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Review titled Unfriendly staff when you need support
Rated 1 star out of 5
by Marian - Posted on 17 November 2023
I had an appointment for blood test today 17/11/23 early appointment. The staff at the desk was extremely rude. It's shocking to see people like her working in a public service where is about saving lives. I am disgusted on how she talks and deal with people. I need to wait for weeks to re book my appointment with a different clinic as she made the worst experience ever. I am so sorry that I don't have her name to share it but if someone is interested improve (probably not) public health experience is easy to do that.
Visited Don't know on November 2023
Basildon Hospital has not yet replied.
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Review titled Day unit
Rated 5 stars out of 5
by Kim pugh - Posted on 19 October 2023
I can’t thank the staff enough there were so helpful and friendly and very passionate about there job from front desk to theatre room amazing visit today Thankyou everyone from the day unit Basildon
Visited Don't know on October 2023
Basildon Hospital has not yet replied.
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Review titled Long delay
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
Poor management, unnecessary long delay Queue for a ticket then queue to register then queue to see a nurse then over 5 hours to see the minor departure clinician then queue for x Ray then Waite hours for results. It was a simple fall and obvious brusis and need x Ray to decide if a fracture or not . This could saved so much time if the triage nurse organized the X-ray . Clinicians works so so so slowly, they look fed up . They need better management and insensitive to work properly.
Visited Accident and emergency services on October 2023
Basildon Hospital has not yet replied.
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Review titled Wont answer the phone
Rated 1 star out of 5
by Terence Wise - Posted on 26 October 2023
Trying to find out about my wife , I'm extremely worried , she is in A&E has dementia , must be terrified , hasn't eaten for four days , is she being admitted ? she is 76 , why bother to have a phone, I must hang up now after 20 minutes . you're heartless.....
Visited Accident and emergency services on October 2023
Basildon Hospital has not yet replied.
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Arrived at 12:00 with suspected Melena, was triaged quick, was seen by a doctor after an hour, great, this is where it goes downhill. I was then sent to the main waiting room with being told “you might need a camera to check”. I finally checked at reception at 20:00 after waiting 6 hours. Couldn’t give me any information just that I needed to continue waiting. After another 2 hours at 2200 I asked again and was told I was waiting for a bed, but no reason why, no reason for tests, just that I’m waiting for a bed. After 30 more minutes for a total of over 10 hours of waiting with no food or drink, I self discharged, with a potential internal bleed. Honestly a shocking experience with no communication, no quiet waiting area with comfortable chairs.
Visited Accident and emergency services on September 2023
Basildon Hospital has not yet replied.
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Review titled Incredible team
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
I brought my 2 year old daughter to a&e yesterday as I was concerned she wasn't deteriorating at home. From the minute she was triagged the nurse triggered her for sepsis and informed the doctors as she was worried. We saw a few doctors who were patient and took a detailed history and I didn't feel rushed and they listened to me with care. The nursing team and doctors worked so well together and made sure my daughter was treated appropriately. I was offered drinks and given regular updates and asked if I was OK which meant so much when I was on my own and worried. Once transferred to the ward the amazing care continued day and night once again by the whole team. I could not fault a thing and have even seen some improvement today with my daughter. Thank you all so much for everything you have done for us.
Visited Accident and emergency services on September 2023
Basildon Hospital has not yet replied.
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Review titled Excellent Children’s A&E
Rated 5 stars out of 5
by Katie Francis - Posted on 13 September 2023
My two year old had split his chin open so we took him to Basildon. From the reception staff to the care providers, the service was excellent. Very friendly and made us all feel at ease. They treated my son wonderfully and were very kind throughout.
Visited Accident and emergency services on September 2023
Basildon Hospital has not yet replied.
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Review titled Helpful staffs
Rated 4 stars out of 5
by Rochana - Posted on 12 September 2023
I was admitted for a week during my delivery. All the midwives and HCA were very kind and helpful. The night shift midwives helped me a lot when I was in pain and unable to do anything. Thank you word is not enough for the service they provide. Also I am grateful to the labour department team for helping all day and night.
Visited Maternity services on September 2023
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust