South East Coast Ambulance Service NHS Foundation Trust
Nexus House, 4 Gatwick Road, Crawley, Sussex, RH10 9BGPatient ratings and reviews
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Reviews
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Review titled Outstanding!
Rated 5 stars out of 5
by Sharon S - Posted on 09 January 2023
On Tuesday 3rd Jan I had to call 111 and an ambulance was arranged to attend my 85year old father who was having difficulty breathing. They were so quick in getting to us and absolutely amazing when they came in to help him. We were anxious and concerned for Dad but throughout their time with us they treated Dad with the utmost respect, were kind, friendly and reassuring. They had to ask lots of questions and waited patiently whilst Dad answered them and they talked both Dad and us through what they were doing which helped reassure us all. Dad had to be taken to hospital and we were unable to go with him as they needed to isolate him in case of covid but again they reassured both Dad and the family. We can’t thank them enough for the care they gave him and in getting him to hospital for treatment as quickly as possible. They were our heroes! Also the lady whom I spoke to at 111 was amazing too. Thank you so much.
Visited January 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 12 January 2023
Dear Sharon, Thank you very much for taking the time to leave your lovely review. I know that the members of staff involved will be delighted to read what you have said and, in order that we can identify them, please can you contact us to let us know your Dad's name and address. We will then pass your comments onto the crew and their managers and a copy will be placed on their files. You can email us at compliments@secamb.nhs.uk or leave us a voicemail message on 0300 123 9242. We look forward to hearing from you. Best wishes to you and your family, I hope that your Dad is making a good recovery. Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242 Switchboard: 0300 123 0999 Extension: 34830
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Review titled Being ill on your own is an awful feeling
by Bid911 - Posted on 31 January 2023
Became unwell while out at a concert. I felt worse the next day and only in the evening begin to realise I had a severe UTI. Terrible night. My husband died in August and being ill on your own is an awful feeling. So it took me several hours to decide to call 111. Very kind chap took my call at 07.30. I was called an hour later by the urgent treatment centre and picked up my antibiotics at 10.00. Today I feel absolutely back to normal!! I can't tell you how grateful I am. I felt so so ill. Thank you all.
Visited January 2023
Provided by Care opinion
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 01 February 2023
Thank you very much for posting your kind comments about the 111 service. I know that our staff would be really pleased to see what you have said and, in order that we can identify who you spoke to, we would be grateful if you could contact us with some more information. We will then share you comments with the members of staff and their managers. Our email address is compliments@secamb.nhs.uk and our telephone number, where you can leave a voicemail, is 0300 123 9242. I hope you're now feeling much better. Thank you again for contacting us and we look forward to hearing from you. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
Provided by Care opinion
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Review titled Brilliant practice
Rated 5 stars out of 5
by Shaun regan - Posted on 06 February 2023
I called 111 on Mon 15th Jan as I was experiencing a heavy feeling in my chest, a first responder was dispatched to my home, he was there so quick and confirmed I was having a heart attack, an ambulance came in 10 minutes and I was blue lighted to hospital. They acted so quickly and efficiently, they were friendly and kept me calm. I went into cardiac arrest in the way and they bought me back, they saved my life. Amazing people. I can't thank you enough.
Visited January 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 08 February 2023
Dear Shaun, Thank you very much for posting your review about the care you received from our staff in January. I am so pleased to hear that their efforts were successful. I know the members of staff would love to read your comments and, so that I can identify them, please could you contact us to give us some more details. We will then pass on your comments to the members of staff and to their managers. You can leave a message with your telephone number on our voicemail - 0300 123 9242 - and we can call you back or you can email us at compliments@secamb.nhs.uk We look forward to hearing you. Best wishes for your future recovery. Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Kknd and Thoughtful treatment
Rated 5 stars out of 5
by Laura - Posted on 26 January 2023
An ambulance was called for my mum who had experienced sever chest pain. She has medical related trauma and eas extremely anxious. The ambulance crew treated her with extreme kindness and understanding and took their time to explain everything ans reassure her.
Visited January 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 13 February 2023
Dear Laura, Thank you for posting such a lovely review about the staff who attended your mother. I hope she has now made a good recovery. I know that the members of staff would be delighted to read what you have said about them and, in order that we can identify them, we would be grateful if you could contact us to let us know your Mum's name and address. We will then be able to share your comments with our staff and their managers. You can leave a voicemail message on 0300 123 9242 or you can email us at compliments@secamb.nhs.uk We look forward to hearing from you and thank you again for taking the trouble to leave your review. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust
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Review titled My mother was treated with dignity and great care
by Berrick - Posted on 25 January 2023
My 82-year-old mum was stuck in the bath and could not get out. She was too heavy for me to lift so we had to wait for an ambulance to come and help. She was very stressed but the ambulance crew were amazing - they made her feel relaxed and after they had got her out of the bath, the female crew member helped my mum have a shower as she was in a bad state after being in the bath for a while. She did not have to do this, but it was very much appreciated and the care that my mum was shown was great. It is not the first time my mum has needed help from the ambulance and as always she was treated with dignity and great care. We have a wonderful system in the UK and all the emergency services are amazing - we need to look after the emergency services who are fantastic and well appreciated. Thank you to the crew who helped my mum that Sunday in December 2022.
Visited December 2022
Provided by Care opinion
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 26 January 2023
Thank you very much for posting your kind comments about the ambulance crew who attended your Mum. I know that they would be delighted to read what you have said about their care and, in order that we can identify them, we would be grateful if you could contact us to let us know your Mum's name and address and the date our members of staff attended her. We will then ensure that both they, and their managers, receive a copy of your comments. You can leave your telephone number on our voicemail (0300 123 9242) so that we can call you back or you can email us at compliments@secamb.nhs.uk We look forward to hearing from you. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
Provided by Care opinion
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Review titled Faultless and so caring
Rated 5 stars out of 5
by Phil - Posted on 04 December 2022
I had a heart attack and the ambulance arrived incredibly quickly. The two crew members were wonderful, putting me at ease and explaining what was going on. On the way to the hospital the crew member who stayed in the back with me even had me laughing! The driver was superb and got me to hospital in double quick time, and I had three stents fitted very quickly. I can’t praise the ambulance crew enough. They were so kind and caring, knowledgeable and gentle. I feel very beholden to them and they are real superstars in every sense of the word.
Visited November 2022
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 05 December 2022
Dear Phil, Thank you very much for your feedback. I hope you are now making a good recovery. I know that the members of staff who attended you would love to see your comments and, in order that we can identify who they are, we would be grateful if you could get in touch with us to give us more details. Our telephone number is 0300 123 9242 and our email address is pet@secamb.nhs.uk Thank you again for taking the time to leave your feedback. We look forward to hearing from you. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242 Switchboard: 0300 123 0999 Extension: 34830
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Review titled Fantastic Service
Rated 5 stars out of 5
by Margaret Timms - Posted on 31 October 2022
He was very friendly, professional, very thorough and caring. I am sorry I can’t remember his name. I blame that on feeling unwell. He couldn’t have done anymore to reassure me. Absolutely wonderful experience. Well done NHS
Visited October 2022
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 31 October 2022
Dear Ms Timms, Thank you for leaving your kind review of our member of staff who attended you. I know that he will be delighted to read what you have said about him and, using your name, I have been able to identify him and will pass on your message, both to him and his manager. Thank you again for taking the time to let us know about your experience. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Wonderful care
Rated 5 stars out of 5
by Lyn Ramsey - Posted on 19 September 2022
I would like to thank the paramedics who came out to me and for the way they treated me with kindness and consideration. Where would we be if we didn’t have these wonderful people Thank You
Visited September 2022
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 26 September 2022
Dear Lyn, Thank you very much for your lovely review. I know that the members of staff would be really pleased to see what you have said and, in order that I can find out who they are, please can you contact us to let us have some further information. Our email address is pet@secamb.nhs.uk and our telephone number, where you can leave a voice message, is 0300 123 9242. We look forward to hearing from you. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Outstanding level of care
Rated 5 stars out of 5
by HannahG - Posted on 23 September 2022
After falling down the stairs my husband called the ambulance. They were there within ten minutes. The ambulance Team were incredible. Kind, supportive, courteous, understanding, knowledgeable. Absolutely brilliant. Whilst in the Royal Surrey they popped back to see how things were going. I genuinely think the level of care is outstanding and I cannot thank them enough. From the bottom of my heart, thank you
Visited September 2022
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 26 September 2022
Dear Hannah, Thank you so much for posting your wonderful review of the service you received from our staff. I hope you have now made a good recovery. We would very much like to share your message with the members of staff concerned and their managers and, in order that we can identify who they are, we would be grateful if you could contact us with more information. Our email address is pet@secamb.nhs.uk and our telephone number is 0300 123 9242. We look forward to hearing from you. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG