South East Coast Ambulance Service NHS Foundation Trust
Nexus House, 4 Gatwick Road, Crawley, Sussex, RH10 9BGPatient ratings and reviews
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Reviews
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Review titled Outstanding Paramedics!
Rated 5 stars out of 5
by Mrs S Smith - Posted on 16 August 2023
We called an ambulance for my Mum who had fallen badly and was in excruciating pain and unable to be moved. The paramedics arrived swiftly and were professional, friendly, reassuring and treated her with compassion from arrival at the house until they left her after admitting her to A and E. They were absolutely amazing and we would love to be able to get a thank you to them personally from all the family.
Visited July 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 21 August 2023
Dear Mrs Smith, Thank you very much for posting your wonderful review! I know that our members of staff will be delighted to read what you have said about them. In order that we can identify who they are we would be grateful if you could contact us to let us have some more information. Our email address is compliments@secamb.nhs.uk or you can leave a message on our voicemail for my colleague, Sandra, on 0300 123 9242. I hope your Mum is making good progress. We look forward to hearing from you and thank you again for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Dissapointed
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
Very disappointed for the operator not sending an ambulance for my little girl. With high fever temperature 39.7.., as a single mum, who doesn't drive. with no family or friends to support around.. the operator asked me to get a taxi?, really why r they there for then??...this is an emergency, cos anything could happen..God forbid!..but I'm very disappointed about the awful service for keeping us waiting for hours. And getting anxious and stressful situation..is it because my accent I won't get help like the rest??.. and please stop with excuses cos is too busy.. my child also deserves emergency too.. but obviously nobody cares.. very sad and disappointed about this..
Visited June 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 07 June 2023
Thank you for posting your review. We would very much welcome the chance to look into what happened and we would be grateful if you could contact us to let us know some details so that we can investigate. You can email us at pet@secamb.nhs.uk or leave a voicemail message with your telephone number, so that we can call you back, at 0300 123 9242. I hope your daughter is now fully recovered and we look forward to hearing from you. Best wishes. Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242
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Review titled Our grateful thanks goes to the Ambulance Service and staff
Rated 5 stars out of 5
by Helen - Posted on 09 July 2023
The ambulance staff arrived at my 94 year old father's home when he was unconscious and in the recovery position on the floor of the bathroom. They took control of the situation and ensured that my father was cared for in a kind and respectful manner. The ambulance staff listened to the family members as they explained the situation and they answered queries honestly. They fully took into consideration our needs and wishes together with those of our father at all times. We were kept fully updated of our father's condition and great respect was shown when my father slipped away. We pass on our very grateful thanks to the ambulance service staff who were fantastic and so supportive on a very stressful and sad day.
Visited June 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 July 2023
Dear Helen, Please accept my condolences at this sad time for you and your family. It was very kind of you to think of our staff at this time and I know that they, and their managers, will be pleased to read your review. In order that I can share it with them I would be grateful if you could contact us to give us more information that would help us identify their attendance to your father. You can leave us a message with your phone number and/or email address on 0300 123 9242 or you can email us at sandra.king@secamb.nhs.uk Once again, thank you for taking the time to leave such a lovely review. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
My family would like to thank all the paramedics, nurses, Doctors and care workers who dealt with my Father over the last bank holiday. You were amazing and so so kind. We can’t thank you enough.
Visited May 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 May 2023
Thank you very much for sharing your kind comments about the members of staff who cared for your father. I know that our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us with more information. You can email compliments@secamb.nhs.uk or leave a voicemail message on 0300 123 9242. Once we have identified the members of staff who attended your father, we will send them a copy of your review and this will also be shared with their managers. Thank you again for sharing your kind comments and we look forward to hearing from you. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Super speedy. Excellent service, professionals.
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
Having tried 111 and unable to make contact with anyone, we had no choice but to dial 999. The ambulance arrived within minutes. Many thanks to the excellent staff.
Visited May 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 08 June 2023
Thank you very much for your kind comments. I know that the members of staff who attended you would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could let us have some details. We will then send them and their managers a copy of your comments and a record will be placed on their file. You can email us at compliments@secamb.nhs.uk or leave us a voicemail at 0300 123 9242 and someone can call you back. We look forward to hearing from you. Best wishes Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2023
I had to call an ambulance as my wife was in severe pain. It arrived inside half an hour and the two chaps were friendly, professional and provided both medical help and sympathetic conversation at a very worrying time. They then transported her to East Surrey hospital where she received emergency surgery and yet more exemplary care. A huge thank you to all involved.
Visited April 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 May 2023
Thank you very much for sharing your kind comments about the members of staff who cared for your wife. I know that our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us with more information. You can email compliments@secamb.nhs.uk or leave a voicemail message on 0300 123 9242. Once we have identified the members of staff who attended your wife, we will send them a copy of your review and this will also be shared with their managers. Thank you again for sharing your kind comments and we look forward to hearing from you. I hope your wife is beginning to feel much better. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Unacceptable!
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2023
Left me waiting hours in considerable pain caused by a chronic condition which I suffer with. When they finally arrived after many hours, they did very little. I was dizzy, in pain and suffering with a series of panic attacks. They did very basic checks and showed no compassion when I tried to explain my circumstances, no reassurance and nothing to take my mind off my panic attacks/pain. Lack of empathy and long silences as they just tapped at their iPads and then instead of doing much else, one of them decided to watch my TV instead. Totally disinterested and bored and lacked any real empathy. I was made to feel like a complete waste of their time. Most paramedics are kind and do show real empathy and kindness but unfortunately this wasn’t the case on this occasion. My chronic condition was obviously a boring job for them and they’d clearly rather be out picking up people who drink to excess and/or take illicit substances and end up in a state because of it. I suffered for ages before I asked for help. I ended up worse off, back at square one, suffered more panic attacks, didn’t sleep and was sick through the night. Next time I’ll suffer in silence rather than be made to feel like a fool for simply asking for help. I explained my history fully and the fact I’m under the consultant at the hospital for my condition but I was ignored. It may not be a popular opinion to say anything negative about the ambulance service but unfortunately my experience has been extremely negative and something has to be said about it. I would be very reluctant to have them attend my home again as I’ve been left very anxious and upset by the whole situation.
Visited April 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 12 April 2023
Dear Patient, I was very sorry to read of your poor experience when you needed help. We would welcome the opportunity to look into what happened and it would be helpful if you could contact us to let us know some further information so that we can investigate. You can leave a message on our voicemail by ringing 0300 123 9242 or email us at pet@secamb.nhs.uk I hope that you are now fully recovered and I would urge you to contact us if you need help in the future. Best wishes Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242
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Review titled great care
Rated 4 stars out of 5
by Anna - Posted on 23 April 2023
requested ambulance assistance for my husband, who had issues with being non responsive and his blood pressure was high, they advised that they would need to take him to hospital to get this checked out, the ambulance crew were very attentive at all times, thank you, fortunately the blood pressure was the cause and he is waiting discharge,
Visited April 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 May 2023
Dear Anna, Thank you very much for sharing your kind comments about the members of staff who cared for your husband. I know that our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us with more information. You can email compliments@secamb.nhs.uk or leave a voicemail message on 0300 123 9242. Once we have identified the members of staff who attended your husband, we will send them a copy of your review and this will also be shared with their managers. Thank you again for sharing your kind comments and we look forward to hearing from you. I hope your husband continues to make good progress. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled They literally saved my life
by AnnD54 - Posted on 16 March 2023
I had arrived at a hotel where I was going to spend the night before flying. I arrived there totally breathless and unable to walk. There was immediate response from ambulance service, which took me straight to A&E at Redhill. Lots of tests were carried out immediately and even a Cat scan on my lungs, showing blood clots on the lungs. I stayed in 4 nights and was looked after by capable hands. I cannot fault any of the staff. They literally saved my life. A massive thank you to everyone who helped me. I know it's your job, but you made me feel reassured for the whole time I spent with you.
Visited March 2023
Provided by Care opinion
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 23 March 2023
Thank you very much for posting your review. We are so pleased that you received such quick service and felt so reassured. I hope you have now made a good recovery. Best wishes Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242 Switchboard: 0300 123 0999 Extension: 34830
Provided by Care opinion
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Review titled Credit where it is due
Rated 5 stars out of 5
by John Miller - Posted on 08 February 2023
I had cause to call for an ambulance for my wife today. They arrived within minutes. They were very good to my wife and put me at ease as well. They told me what they were doing and why all the time . we were very happy the way my wife was treated by them. Great job and we thank them. I am glad to say that my wife is much better this afternoon.
Visited February 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 09 February 2023
Dear Mr Miller, Thank you for taking the time to post your review of our members of staff who attended your wife; I know that they will be delighted to read what you have said. In order that we can identify the members of staff, please can you contact us to let us know your wife's name and address. We will then be able to send the crew, and their managers, a copy of your review. You can leave us a voicemail on 0300 123 9242 with your telephone number so we can call you back, or you can email us at compliments@secamb.nhs.uk I hope your wife has made a good recovery and we look forward to hearing from you. Best wishes to you and your wife. Marie Marie Clifford Patient Experience Officer South East Coast Ambulance Service NHS Foundation Trust