East Midlands Ambulance Service NHS Trust
1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham, Nottinghamshire, NG8 6PYPatient ratings and reviews
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Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Melanie - Posted on 14 March 2023
Last week in the early hours my son was attended to by 2 wonderful ambulance staff. Their bedside manner, approach and communication was excellent. Many thanks.
Visited March 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 15 March 2023
Dear Melanie Thank you for taking the time to share your kind words with us. We do hope your son is feeling much better now and we are delighted to hear that our ambulance crews were able to help you both in what must have been a scary time for all. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Outstanding service
Rated 5 stars out of 5
by Lorraine Turner - Posted on 14 February 2023
My 96 Yr old mother was attended by x2 wonderful ambulance staff today. Their approach and communication skills were exemplary which instantly put my mum at ease whilst they conducted their assessment. It was really wonderful to witness such dedication and commitment
Visited February 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 22 February 2023
Dear Lorraine Thank you for taking the time to share your kind words with us. We do hope your mother is feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for your mother and you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for your mother and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled The response was amazing
by bravobq97 - Posted on 03 February 2023
I found my father on the bedroom floor, where he had been all night. He was unable to move, so called for an ambulance. A first responder came and was wonderful. The ambulance crew were so kind and helpful. The Bassetlaw response team have been so fantastic, the response was amazing. Both myself and my father felt at ease and grateful for such care at this difficult, worrying time . We would like to thank everyone for being there for us. Also the Red Cross came promptly and were professional.
Visited February 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 February 2023
Dear Bravobq97 Thank you for taking the time to share your kind words with us. We do hope your father is feeling much better now and we are delighted to hear that our first responder was able to help you in what must have been a scary time for you both. We are very proud of all our ambulance crews and volunteers. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
Provided by Care opinion
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Review titled No help received & very disappointed
by Ilona - Posted on 16 January 2023
I called for ambulance Thursday early morning with very high blood pressure (220/110 ) and very intense pain in my chest and my left side. The ambulance never arrived, so I went to A&E myself. I was there 12 hours. I had some tests done however I was not told what was wrong with me. I asked why my blood pressure jumped so high because I never had so high blood pressure. The nurse said it is because I have very high cholesterol but I did not received any medication to lower my cholesterol. I received the prescription for medication for high blood pressure and they said I can leave and go home, I went to buy my prescription and they told me the medication I have been prescribed was no longer available. I was not given any advice and I do not know that to do moving forward. I have gone to my GP however they do not want give me any medication to lower my cholesterol. They said I need to wait 2 weeks and then book appointment to do the blood test. I am still weak and feel pain in my left side and I am left without help. When I do not mind spending so much time waiting, I understand the NHS is overwhelmed, I am really upset I did not receive help in this serious situation. I am in my early fifties and a single mum, I am upset and scared as do not know what to do and where to seek help.
Visited January 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 January 2023
Thank you for taking the time to share your experience with us. We do hope you are feeling much better now after what must have been a scary time for you. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they can investigate what happened and why an ambulance did not attend prior to you making your own way to hospital. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
Provided by Care opinion
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Review titled 111 - ineffective , rude and not fit for purpose
by Servuce user - notts - Posted on 03 February 2023
Daughter became unwell after doctors closed, mid week. Took forever to get through to 111 who cover Out Of Hours Doctors in my area. First advisor who answered was polite, this is where the positivity ended. Was told someone would call me back within 30 minutes. When they hadn’t called back after 1.5 hours I called them, faced another 30 minute wait and was spoken to by an extremely rude, patronising person who lacked empathy or even basic manners. Continually spoke over me and kept telling me to calm down when I queried anything. They advised me an ambulance had been called as 111 hadn’t been able to call back in time and that 111 had closed the call and couldn’t help further. This was despite me having repeatedly said when I initially called that my child didn’t need an ambulance (or I would have called one myself not waited 40 minutes to get through to 111) she has a condition and usually has a certain medication for this. The advisor rudely told me there was nothing they could do and told me to call 999 myself. There is apparently no way of 111 cancelling ambulances that they have requested despite knowing it wasn’t needed. I was then left in the ludicrous situation of having still received zero help from 111 and now also having to cancel an ambulance that I hadn’t requested. What a total waste of my time, when I was already dealing with a sick child and when Ambulance resources are already so stretched. 111 demonstrated they have little or no respect for patient views or opinions and to be honest, very little care for the welfare of my child. The advisor told me they had closed the call and I would need to start triage all over again or could wait and speak to GP the next day … this is now almost 2 hours since my initial call. I was then, at my insistence , put through to someone else who eventually re opened my call but only after I had to give all my details again. Daughter was seen , albeit over 9 hours later. In future, I will take 111 out of the equation and either go straight to a and e / urgent care centre or try and wait until the next day. Feels like 111 contract in the Nottingham area was given to the lowest bidder, any one I speak to agrees that 111, massively overinflates their own view of the quality of what they offer whilst consistently under delivering.
Visited November 2022
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 February 2023
Thank you for taking the time to share your experience with us. We do hope your daughter is feeling much better now in what must have been a scary time for you all. We are very sorry that, after contacting NHS 111 you were asked to personally contact 999 to then cancel an ambulance (that you had not actually requested), and that was requested by NHS 111 after they couldn't contact you. We very much appreciate calls to cancel ambulance crews if they are no longer needed, or if callers decide to make their own way to hospital or other community services for help/support. We do understand that sometimes, due to existing pathways, NHS 111 may request an ambulance which may not necessarily be in line with a caller's expectations. Please do not ever worry about contacting our Trust to cancel a crew as we would much rather you do this and stop a resource travelling unnecessarily. We work hard with NHS 111 to review such situations and together, we aim to provide the best service possible to the public. The most important outcome is that your daughter did not require an ambulance and hopefully now feels well. We thank you for taking time to cancel the ambulance request and also share your experience. You may wish to contact NHS 111 directly to explain your experience in more detail if you wish for them to respond in full to you. If we can be of any further assistance please do contact our Patient Experience team, with as much detail as you can (e.g. date, time and location).. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled I owe my life to the team who cared for me
by reethebee - Posted on 11 November 2022
I was in extreme pain, rang 111 and due to an efficient and effective responder a call was made for paramedics to attend. They were professional yet friendly and helped me to cope with my pain. They got me to hospital where after 45 minutes I was able to get into a separate Covid room at A&E. During that evening I had an x ray and a scan. The latter identified 2 blood clots on my lungs and that my heart was under strain. I was immediately taken to a ward and received emergency treatment. Doctors explained the issues and risks to me throughout and the nurses provided excellent care and support the whole time I was at the hospital. All the staff were courteous and helpful. I received such excellent treatment and care that I was home within the week. I have some recuperating to do now but owe my life to the excellent work of the team who cared for me. [Very happy with 'Environment'] [Very happy with 'Transport'] [Very happy with 'Staff attitude'] [Very happy with 'Staff skills'] [Very happy with 'Team work']
Visited November 2022
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 14 November 2022
Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by Linda Head - Posted on 27 November 2022
Rushden- My dad had a mini stroke 31/10/22 and the 2 ladies that attended to my dad (didn't get their names) were absolutely amazing. Not only did they carry out all the necessary checks on him they also helped with his hearing aids so he could hear what was going on to reassure him. Thank you. You all do a great job.
Visited October 2022
Review titled East Midlands Ambulance Service NHS Trust
Replied on 28 November 2022
Dear Linda Thank you for taking the time to share your kind words with us. We do hope your dad is feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for both of you. We are very proud of our ambulance crews, especially that the crew took time to help with his hearing aids too and feel reassured. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Amazing Care
Rated 5 stars out of 5
by Peta Frestle - Posted on 02 November 2022
On 11th September 22 I had a first responder and an ambulance. A huge thank you to all 3 of you wonderful men. You helped me through a difficult time, you helped me with my breathing and the care and attention you gave me meant so much, I was diagnosed with pneumonia, partial collapsed lung and blood clot so with the quick response and the care and attention you gave me meant I was reassured that I was in good hands and had people I could trust with my life. A huge thank you
Visited September 2022
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 November 2022
Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. It's lovely to hear you felt reassured and supported. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew and first responder who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service
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Review titled Amazing Care
Rated 5 stars out of 5
by Peta Frestle - Posted on 02 November 2022
On 11th September 22 I had a first responder and an ambulance. A huge thank you to all 3 of you wonderful men. You helped me through a difficult time, you helped me with my breathing and the care and attention you gave me meant so much, I was diagnosed with pneumonia, partial collapsed lung and blood clot so with the quick response and the care and attention you gave me meant I was reassured that I was in good hands and had people I could trust with my life. A huge thank you
Visited September 2022
Review titled East Midlands Ambulance Service NHS Trust
Replied on 14 November 2022
Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of our ambulance crews. If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net. Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service