East Midlands Ambulance Service NHS Trust
1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham, Nottinghamshire, NG8 6PYPatient ratings and reviews
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Reviews
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Review titled Kind and Professional
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
Thank you so much to the crew who attended recently. Your patience, professionalism, kindness, empathy and humour made a world of difference on a tough day. Thank you for being there for us.
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Anonymous Thank you for your kind words and I am very sorry for the delay in our response to you. I am pleased to hear the team made such a difference on a tough day. If you wish a personal message to go to the ambulance colleagues involved in the response to your emergency, please send the date, time and location for the 999 call to emas.pals@nhs.net and our Patient Experience team will identify the team who helped you all. Thank you again for your kind message. Kind regards, Patient Experience Team
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Review titled Ambulance / Para Medics
Rated 5 stars out of 5
by Cathleen Blockwell - Posted on 20 July 2023
I called an ambulance yesterday, one of many over the last 18months. All have been prompt but the Para Medics that came to my house to see my husband - 19th July at approx. 9am, were so compassionate, helpful and kind that I really needed to tell someone. I could not find an e mail address so this will have to do until I do! All the Para Medics have been very helpful and kind but these two gentlemen went above and beyond. It says in the 'rules' not to say any names. A shame but they took my husband safely to Skegness Hospital. Thank you both.
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Cathleen Thank you for sharing your feedback and I am sorry for the delay in responding to your message. I hope your husband is recovering well. From the information given above, I have identified the team who assisted you and your message will be passed to them with copies placed in their personnel files. If you wish to provide an additional message, please send an email to emas.pals@nhs.net and we can include this. Thank you again for your lovely message. Kind regards, Patient Experience Team.
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Review titled Fantastic service from a great team
Rated 5 stars out of 5
by Alister - Posted on 12 July 2023
The abmbulance team (ref ID) 8430 and 10291 responded to a 999 call regarding my wife,s potential heat attack. They checked her carefully gave her an ECG and concluded that all of her vital signs were good, they took time to explain in detail what they did and what they concluded They were very proffesional and extremely friendly a great credit to themselves and the service
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 July 2023
Dear Alister, Thank you for your message in which you compliment our East Midlands Ambulance Service crew. If you are able to share the time, date and address for our 999 ambulance response with our Patient Advice Liaison Service, we'll be able to identify the ambulance crew that responded and pass on your thanks. You can send details to emas.pals@nhs.net. I hope your wife is making a good recovery. Kind regards, Patient Experience
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Review titled Two fails & one big win.
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
My wife required Non Urgent Patient Transport. One the first occasion the transport failed to arrive, on the second a one person crew arrived when it had been clearly stated in the notes that my wife required a two person crew. On the third occasion a two person crew arrived who were polite, efficent and professional in the best sense of the word e.g. we were running late, but they had already contacted the hospital to let them know this and ensure that my wife would be seen. They were wonderful and helped reassure my wife during a very stressful time. EMAS could do better, but when they get it right they are brilliant.
Visited July 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 16 August 2023
Dear Anonymous Thank you for your feedback and I apologise for the delay in responding. We are sorry for your experience on the first two occasions but glad that the third crew were very reassuring to you both. We would like to look into this for you if you could send an email to emas.pals@nhs.net including the dates and address for the journeys. Our Patient Experience team will then be able to look into your concerns and determine whether anything could have been handled differently. We will also pass your thanks to the team who undertook the third journey. Once again , I am sorry for your experience. Kind regards, Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Trevor Hankey - Posted on 07 June 2023
We called an ambulance for an emergency, it arrived in about 20minutes ,from entrance to home to hospital admittance the attention and care was first class and could not be faulted in any way, you have to experience the situation to realise what a difficult job they have,I can't thank them enough for everything they did to help Stephney
Visited June 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 12 July 2023
Dear Trevor Thank you for your lovely feedback for East Midlands Ambulance Service and I apologise for the delay in responding to your message. If you are able to send the date, time and address for the 999 call to emas.pals@nhs.net, our Patient Experience team can identify the staff that were involved in the response to your call and share your praise with them directly. Thank you again for your feedback and I hope Stephney is recovering well. Kind regards, Patient Experience
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Review titled I want to thank them all, they deserve medals for their care
by ************ - Posted on 11 July 2023
I called 111 for advice as it was out of hours for my GP, within minutes a ambulance and two paramedics arrived, where I was taken to QMC, then transferred to the city hospital, I had a severe case of pneumonia, I spent just over a week on the Southwell ward, the nurses were the the most compassionate caring lovely people, I could not have been on a better ward. I want to thank them all, they deserve medals for their care. Kind regards
Visited June 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 11 July 2023
Dear Patient Thank you for taking the time to share your feedback and it was good to read about your experience. If you wish a personal message to go to the EMAS ambulance colleagues involved in the response to your emergency, please send the date, time and location for the 999 call to emas.pals@nhs.net and our Patient Experience team will be able to identify those that played a part. I do hope you continue to make a good recovery. Kind regards Patient Experience
Provided by Care opinion
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Review titled Unhelpful paramedics
by Disabledflower - Posted on 13 June 2023
I am physically disabled and fall a lot, and once I’m on the floor I can’t get back up. I have been stuck in bed for 5 weeks due a fall causing me to have constant severe back pain, which was not checked out. Tonight my bed was in an uncomfortable position and so I was using a grabber to try and get the remote but dropped the grabber. So I tried reaching for it by hand and I fell out of bed so knew I needed help. After waiting in agony for 4 hours the ambulance finally turned up and they seemed nice at first, but then appeared to be unnecessarily rough with me and telling me to get on with it. My friend was on the phone and said they normally have gas and air to help get them up; they snapped at my friend and said are you a paramedic. They then said come on sit up and get on with it. They told me I wasn’t helping them to which I said if you were controlling my pain I would be able to do things. They made a few comments between them and I found they continued to be unnecessarily rough with me and verbally unpleasant towards me.
Visited June 2023
Provided by Care opinion
Review titled East Midlands Ambulance Service NHS Trust
Replied on 13 June 2023
Dear Disabledflower Thank you for taking the time to share your experience with us. We were very sorry to hear of this incident and that our service was not of the level expected. If you are able to, please contact our Patient Experience team with as much detail as you can (e.g. date, time and location), so that they might identify the attending crew and investigate this matter further for you. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or by email at emas.pals@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Thanks for your compassion
Rated 5 stars out of 5
by Eddie W - Posted on 17 July 2023
My elderly and infirm step father called for 111 help on Thursday 27th from his home in Glenfield. I’d like to pass on his thanks and appreciation to the two Emas paramedics for taking the time to carefully assess him and understand his needs before treating and taking him to the Leicester Royal. Your compassion and treatment of the whole person (as well as calming my mother in a very distressing time) made this a more bearable experience for all involved. Thank you!
Visited June 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 20 July 2023
Dear Eddie W Thank you for your message in which you compliment our East Midlands Ambulance Service crew. If you are able to share details (eg time, date and location for our 999 ambulance response) with our Patient Advice Liaison Service, we'll be able to identify the ambulance crew that responded and pass on your thanks. You can send details to emas.pals@nhs.net. I hope your step father is making a good recovery and thank you again for your kind words. With kind regards, Patient Experience
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Review titled Three super heroes
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
Phoned up with chest pains 111 and after a phone conversation an ambulance was called to our address! Ambulance arrived in a few minutes... incredible...one guy and two female staff arrived. Within seconds they were doing tests and taking samples to accertain what was wrong with me. Very professional and polite throughout the process...and the two female ambulance staff even won over our cat, Billy. Having been there a good 30 mins and completed all tests...I was given the 👍 up! The ambulance staff were friendly,polite and professional throughout the process of elimination. All a credit to their profession. Well done guys 👍 And thank you for helping me and putting my mind at rest 🙏
Visited May 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 May 2023
Dear Patient Thank you for sharing your experience with us. I'm sorry to hear that you have been so unwell and hope that you are making a good recovery. If you are able to send the date, time and location for the 999 call to emas.pals@nhs.net, our Patient Experience team can identify the staff that were involved in the response to your call and share your praise with them directly. I wish you a good recovery and was glad to hear that even Billy the cat was won over! Kind regards, Patient Experience
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Review titled A big thank you!
Rated 5 stars out of 5
by Dermot - Posted on 28 April 2023
Very helpful and professional team took me to QMC after I had a bad fall from height in the garden. Thanks again for your reassuring help. Dermot
Visited April 2023
Review titled East Midlands Ambulance Service NHS Trust
Replied on 03 May 2023
Dear Dermot Thank you for your message in which you compliment our East Midlands Ambulance Service crew. If you are able to send the date, time and location for the 999 call to emas.pals@nhs.net, our Patient Experience team can identify the staff that were involved in the response to your call and share your praise with them directly. With kind regards, Patient Experience