Yaxley Group Practice
Landsdowne Road, Yaxley, Peterborough, Cambridgeshire, PE7 3JLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Yaxley Group Practice.
Reviews
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Review titled Professional nursing care
Rated 5 stars out of 5
by Peter Arthur Smith - Posted on 18 October 2024
I had a long standing problem with wax particularly in my right ear. I would like to thank the Nurse for her professional, kind and expert help in syringing my ear and solving the problem. She was absolutely excellent and a credit to your practice and the nhs.
Visited October 2024
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Mr Smith, Thank you for your kind words and the wonderful 5-star review. We are delighted to hear that our nurse was able to provide the professional, kind and expert care you needed. We will share your feedback with the entire team. Your feedback is greatly appreciated. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Professional
Rated 5 stars out of 5
by M Brittain - Posted on 16 October 2024
I attended the surgery for a blood test. I was put at ease by the practitioner who was professional and extremely kind
Visited October 2024
Review titled Yaxley Group Practice
Replied on 21 October 2024
Thank you for taking the time to submit your 5-star review. We are so pleased to hear that you were put at ease by the Practitioner and that you found them to be both professional and kind. Your feedback is greatly appreciated and will be shared with the Team. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Blood test
Rated 5 stars out of 5
by Nigel - Posted on 10 October 2024
I arrived in good time before my appointment. Registered at the self check in and went to my appointed waiting room. I had barely sat down before the phlebotomist came and got me for my test. The phlebotomist did all the appropriate checks to ensure he had the right person and made me feel relaxed and comfortable before he took my blood. He was very gentle and before I knew it he was done. He then checked that I was okay and asked if I had any questions, which I didn’t. The entire process was very efficient and I can wholeheartedly say that my phlebotomist was fantastic.
Visited October 2024
Review titled Yaxley Group Practice
Replied on 10 October 2024
Dear Nigel, Thank you so much for taking the time to provide such positive feedback regarding your recent blood test experience today. We are delighted to hear that everything ran smoothly from start to finish and that you found the process efficient. We are especially pleased that our phlebotomist made you feel relaxed and comfortable and we will be sure to pass on your kind words. Your appreciation means a great deal to us. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I was very happy with the treatment I had today, I found the staff efficient, friendly and helpful and getting the appointment was good.
Visited October 2024
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Patient, Thank you for taking the time to leave such a nice 5-star review. We are very pleased to hear that you were happy with the treatment you received and that our staff were efficient, friendly and helpful throughout your visit. It is also great to know that the appointment booking process worked well for you. We truly appreciate your feedback. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Phlebotomist
Rated 4 stars out of 5
by Laura Fisher - Posted on 18 October 2024
Excellent phlebotomist. Lovely manner, professional and very good at his job. Hospital stabbed me 4 times including wrist and back of hand and couldnt get blood. Stopped them trying a 5th time and asked if I could go to Yaxley phlebotomist. Chap at yaxley tried once in arm, no pain got all blood needed. Super as always.
Visited October 2024
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Laura, Thank you for your thoughtful review and for awarding us 4 star rating. We are pleased to hear that you had such a positive experience with our phlebotomist. It is wonderful to know that his professional manner and skill made the process painless and efficient, especially after your previous difficulties. Your kind words mean a lot to us, and we are proud to have such dedicated staff members on our team. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Excellent Practice
Rated 5 stars out of 5
by Peter Jones - Posted on 16 October 2024
Lakeside Yaxley is an excellent practice working to provide the patients with the best medical service despite the difficulties within NHS budgets. My blood test appointment today was on time, the clinician checked my details and explained the reason for the test before the procedure. He was very professional and made me feel at ease throughout.
Visited October 2024
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Mr Jones, Thank you for taking the time to leave such a lovely 5-star review. It is always good to hear when our patients have a good experience here at the Practice. Your comments have been shared with the entire practice team and your kind words mean a lot to us. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great practice and staff
Rated 5 stars out of 5
by Ian Elliott - Posted on 18 September 2024
I have got nothing but respect for the staff and doctors here as they have time to listen to you. Met a new doctor last time and he was very professional and went through everything with me and after leaving I felt that I understood what was going on.
Visited September 2024
Review titled Yaxley Group Practice
Replied on 18 September 2024
Dear Mr Elliott, Thank you so much for your kind words and 5-star review. We are delighted to hear that you had such a positive experience with our team. Providing attentive and professional care is very important to us and we are glad to hear that you felt listened to and left with a clear understanding of your health. Your feedback will be shared with the Team, including the doctor you met. Thank you very much for taking the time to share your experience. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great practice, unfortunate about one rude reception memeber
Rated 5 stars out of 5
by Rebecca - Posted on 16 February 2024
I've been at this practice for years and I haven't previously been able to fault it, although today I spoke to a receptionest who was rude, abrupt and didnt care for what she was doing. If she doesnt care for the people calling in, she shouldn't be in this job. No compassion, nor understanding for my mental health, pretty poor. Besides that, the remainder of the Doctors, Nurses and other staff are lovely and they've always helped me out in any way they can. I would recommend the practice
Visited February 2024
Review titled Yaxley Group Practice
Replied on 27 February 2024
Dear Rebecca, Thank you so much for taking the time to share your feedback about our Practice. We are delighted to hear that you have generally had positive experiences with our doctors, nurses and other staff. We are, however, disheartened to learn about your recent encounter with one of our receptionists. Please accept our sincere apologies for any inconvenience or distress caused during that interaction. We understand the importance of compassionate and understanding service, especially when it comes to matters related to mental health. Rest assured that we take your feedback seriously and will address this issue promptly to ensure that such incidents are not repeated. Your input is invaluable to us, as it helps us continually improve our services. If there is anything specific you would like to discuss further or have any additional details you would like to share, please feel free to contact us via our website www.yaxleygp.nhs.uk/contact-us-form or over the telephone. Once again thank you for your feedback. It is much appreciated. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Good servicea
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
After shortly arriving and booking in was seated for around 2 minutes and called in. Put at ease before procedure commenced. Very good service.
Visited October 2023
Review titled Yaxley Group Practice
Replied on 21 October 2024
Dear Patient, Thank you so much for taking the time to leave such a positive review of your recent visit. We are very pleased to hear that you were seen promptly and felt at ease before your procedure. It is great to know that you found the service to be of a high standard and we truly appreciate your 5-star rating. Kind regards, Lakeside Healthcare at Yaxley
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Review titled Great practise
Rated 5 stars out of 5
by John Hughes - Posted on 31 August 2023
The whole package of the surgery from entry to leaving is so professional and helpful I could not give them enough praise Great attitude and a very caring surgery
Visited August 2023
Review titled Yaxley Group Practice
Replied on 15 September 2023
Dear Mr Hughes, Thank you for taking the time to provide your feedback. Your kind words are much appreciated by everyone here at Yaxley. Kind regards, Lakeside Healthcare at Yaxley