Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by David - Posted on 20 June 2024
The way I was looked after made the consultation a pleasant experience from start to finish with her relaxed , confident manner.The efficient and direct way she approached each item to be addressed made it easy to understand. Many thanks .
Visited June 2024
Review titled Yarm Medical Practice
Replied on 20 June 2024
Dear David Thank you for taking the time to leave your review. We are happy to hear that your recent contact with the Practice was a positive one, and that the clinician has provided a professional and pleasant manner putting you at ease and explaining everything in a way you can understand. Here at the Practice, we aim to provide all round quality care. Your feedback expresses you had a positive experience with the Practice and this will be shared with the wider team. Thank you again for taking the time to provide such a lovely review. Kind regards Yarm Medical Practice
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2024
My problem was handled well today. Receptionist was really good as was the the GP who phoned me within the hour, prescription issued the same day.
Visited June 2024
Review titled Yarm Medical Practice
Replied on 14 June 2024
Dear patient Thank you for taking your time to provide such lovely feedback. We aim to provide all round quality care for all of patients, and from your feedback it appears you have received this on this visit. I am glad to hear that the experience you have received right from initial contact with receptionist, right though to receiving your prescription has been efficient. We will be sharing your feedback with the wider Practice team too. Again, thank you for taking the time to leave your review. Kind regards Yarm Medical Practice
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Review titled Great Care
Rated 5 stars out of 5
by Sibel - Posted on 13 June 2024
Got the appointment on the same day. Caring, welcoming staff, very straight forward. I was seen by a Practitioner Nurse. Explained all the possibilities of the diagnosis, clearly, in a safe environment and a caring, positive approach.
Visited June 2024
Review titled Yarm Medical Practice
Replied on 14 June 2024
Dear Sibel Thank you for taking your time to provide such lovely feedback. We aim to provide all round quality care for all of patients, and from your feedback it appears you have received this on this visit. We will be sharing your feedback with the wider Practice team too. Again, thank you for taking the time to leave your review. Kind regards Yarm Medical Practice
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Review titled Fabulous clinical practitioner, poor access to services
Rated 2 stars out of 5
by Louise - Posted on 10 June 2024
I have tried on many occasions to make an appointment to see a GP for my back pain. This has been prevented due to the poor procedures set up. I have rung a number of times at 8am to have my call cancelled due to high volume of calls. There was no option to make an appointment on a future date due to no availability (even though social media posts have been shared about appointments being released during a day) so was advised to ring on the morning at 8a.m. I have previously tried to book an appointment on the NHS app or an e-consult which have not been available despite being suggested on the telephone. I have waited 18 months before finally pushing for an appointment as the pain has been so bad. I had to rearrange work commitments as was told I could only get a same day appointment and there were no future ones. The advanced clinical practitioner was amazing. He listened, organised a referral and medication for me. He was positive and offered future support (if this was ever going to be a possibility due to the issue with making appointments). The practice appears to be over subscribed and under staffed.
Visited June 2024
Review titled Yarm Medical Practice
Replied on 11 June 2024
Dear patient Thank you for taking your time to provide feedback to the Practice. The Practice is currently offering pre-bookable appointments (up to 3-4 weeks in advance), as well as appointments that are released at a varietys of days ahead (for example, can be booked 14 days, 7 days, 4 days prior to the appointment). All appointments are released at a variety of times throughout the day. There are a selection of appointments released to be booked online via the Systm1 or Airmid app - again made available at different times. The Practice does offer eConsults, however the numbers are limited to ensure the safety of our patients and our practitioners. The Practice is facing immense pressure and demands for appointment, and the we are working hard to try and meet this demand. We do need to ensure the Practitioners are working with safe numbers, and so there has to be a limitation to the number of appointments we can deliver safely. Unfortunately, due to increased demand, this means that there are no unlimited appointments for all patients. We are continuously monitoring this, and trying new ways of working to help our patients. I am pleased to hear that the practitioner you have consulted with, provided an excellent level of care to you. Again, thank you for taking the time to provide feedback. Kind regards Yarm Medical Practice
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Review titled Good practice
Rated 5 stars out of 5
by John Ward - Posted on 14 June 2024
Lucky me got an appointment straight away very pleased with the nurse he was so informative got what I needed to fix my problem
Visited June 2024
Review titled Yarm Medical Practice
Replied on 14 June 2024
Dear John Thank you for taking the time to leave your review. We are happy to hear that you have had a positive experience with the Practice today, and the level of care you have received has been excellent. Your feedback will be shared with the wider Practice team, and with the nurse you have consulted with. Again, thank you for taking your time to provide such a lovely review. Kind regards Yarm Medical Practice
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Review titled Great Appointment
Rated 4 stars out of 5
by Judith Dobson - Posted on 21 June 2024
Very punctual & efficient appointment with nurse practitioner. He asked all the right questions and was very thorough. Most importantly, he listened to what I had to say. I feel confident in his diagnosis and prescribed medication. He also advised me to go back if there is no improvement. Altogether a very satisfactory experience.
Visited June 2024
Review titled Yarm Medical Practice
Replied on 21 June 2024
Dear Judith Thank you for taking the time to leave your lovely review. I am happy to hear that you have received a high level of care and compassion from the Nurse Practitioner at your recent visit. Your feedback will be shared with the Nurse Practitioner and the wider team. Thank you again. Kind regards Yarm Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Sarah - Posted on 24 June 2024
I felt heard and understood . And my issue was dealt with very professionally I am dealing with incontinence daily and it’s making me restless keeping me awake at night I have now been sign posted to the correct team and now getting some medication that should help thanks to the Practitioner I spoke too I am really grateful thank you Sarah
Visited June 2024
Review titled Yarm Medical Practice
Replied on 24 June 2024
Dear Sarah Thank you for taking the time to leave your review. We are happy to hear you are receiving treatment for your condition and have been signposted to the correct team to help you. It appears from your review that the Practitioner you have consulted with has listened and provided quality care. We would like to wish you a speedy resolution to your symptoms. Your feedback will be shared with the wider team too. Again, thank you for taking the time to provide lovely feedback. Kind regards Yarm Medical Practice
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Review titled Busy but efficient
Rated 4 stars out of 5
by Peter Jones - Posted on 18 June 2024
Called at 8am and waited for no more than 10 minutes to speak to a friendly receptionist. Explained my needs and was given an appointment later the same day. On my visit the "checking in procedure" was easy to follow and the waiting area was spacious with lots of informative information to keep me occupied during my wait. Saw the Advanced Clinical Practitioner who then asked for a consult with a GP. All was done in a timely, friendly and efficient manner.
Visited June 2024
Review titled Yarm Medical Practice
Replied on 20 June 2024
Dear Peter Thank you for taking the time to leave your review. The Practice aims to deal with each patient as efficiently as possible from first contact through to consultation. We work hard to keep our building clean, with up-to-date information displayed within our waiting rooms. Your feedback expresses you had a positive experience with all areas (that you faced) and this will be shared with the wider team. Thank you again for taking the time to provide such a lovely review. Kind regards Yarm Medical Practice
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Review titled Excellent GP advice
Rated 5 stars out of 5
by Michael Douglas - Posted on 29 May 2024
Great doctor advice and very sympathetic to my situation. What was best is that it was not just the words but some great follow up actions put in place I.e. prescription, arrangements for x-ray and also cognitive behaviour therapy information for a secondary ailment. Dr M was exceptional.
Visited May 2024
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear Michael Thank you for taking the time to leave such a lovely review. It appears from your feedback that your recent experience with the Practice has been hugely positive, where the doctor has listened, addressed the concerns you have raised in a clear and concise manner and put an actions in place very quickly. This is the high level of care we aim to provide for all of our patients. Your comments will be shared with the clinician themselves, as well as the wider team. Again, thank you for your lovely words, they are very much appreciated. Kind regards Yarm Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
Nothing but positive things to say about my recent experience with Yarm Medical Practice. The GP who saw me was approachable, efficient and clear in her communication and I left my appointment with a clear route forward
Visited May 2024
Review titled Yarm Medical Practice
Replied on 03 June 2024
Dear patient Thank you for taking the time to leave such a lovely review. It appears from your feedback that your recent experience with the Practice has been hugely positive, where the doctor has listened and addressed the concerns you have raised in a clear and concise manner. This is the high level of care we aim to provide for all of our patients. If you would like you feedback to be shared with the doctor you have consulted with, please email the Practice on nencicb-tv.a81027@nhs.net. Again, thank you for your lovely words, they are very much appreciated. Kind regards Yarm Medical Practice