Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whiteacres Medical Centre.
Reviews
-
Review titled Are there any GPs in this practice any more?
Rated 1 star out of 5
by FrankT - Posted on 23 February 2023
I agree with some of the more negative recent reviews of this practice. The fact that the surgery has failed to respond to any of them tells its own tale. Though both my wife and I have long-term conditions it has become impossible to see a doctor: instead, we are fobbed off with ancillary staff who are not always able to help. The 8.30am scramble on the phone for a telephone appointment is a disgrace, and the practice will not book an appointment any further ahead even for a follow-up or prescription review. If you ring after 9am you are told to ring again next day. I am truly uncertain if GPs actually work there any more, except perhaps to sign prescriptions. None of those listed on their website was present on the two occasions when I received my Covid injections, though a retired GP was. The rest of those giving the jabs were non-medical staff. The practice does not respond to emails even when it is they who have requested information from the patient, and on the rare occasions when blood tests are performed they do not inform you of the results. Some years ago, I made a formal complaint to the senior GP and was assured by him in writing that the practice was about to improve access, appointments and much else. None of it has happened. It is only because friends tell me that their own practice is as bad or worse that I have not sought to register elsewhere. Some of the fault undoubtedly lies with national policy, but there is no evidence of local effort to ameliorate matters. And before anyone tells me that GPs are very hard-pressed and overworked nowadays I would say to them that on the contrary GPs have never had it so good, with far lower patient list sizes, far higher numbers of support staff, and far higher pay. It's high time for Whiteacres to shape up.
Visited December 2022
Review titled Whiteacres Medical Centre
Replied on 28 February 2023
Dear Patient I am sorry to read your comments regarding the service that Whiteacres provides to our patients but we take on board comments from reviews and act upon them positively. However, I would like to confirm that all vaccinations are carried out by qualified clinicians and at no time have non-medical staff administered COVID Injections. We constantly review our services and I wish to ensure you that all of the team at Whiteacres are constantly striving to improve our service despite the increasing demands we face and our ever increasing list size. Thank-you for taking the time to leave your review, I will ensure that they are discussed at the next Practice meeting. Kind Regards Jayne Merriman Practice Manager
-
Review titled Pneumococcus vaccination
Rated 5 stars out of 5
by Chris Taylor - Posted on 26 November 2022
Very friendly staff. Helpful and knowledgeable. Safe environment within the surgery. Full advice given re vaccination.
Visited November 2022
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner
-
Review titled Very efficient vaccine clinic
Rated 5 stars out of 5
by Sandy - Posted on 12 November 2022
Attended the vaccine clinic to get flu & Covid boosters. The booking process was excellent and the clinic friendly and efficient as always. Great practice. Thanks very much.
Visited November 2022
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner
-
Review titled Fabulously organised vaccination programme.
Rated 5 stars out of 5
by Denise - Posted on 13 November 2022
Thank you for such a wonderful service for flu and covid vaccinations. Great communication and kind attention with the jabs, no ones favourite experience but made it enjoyable!
Visited November 2022
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner
-
Review titled Superb flu & Covid programme
Rated 5 stars out of 5
by Richard - Posted on 13 November 2022
Can't thank your team enough...efficient, friendly and so well organised - as always. Brilliantly well planned booster session on Wednesday...no wait time, in and out in under 5 minutes. What service! Thank you all so very much!
Visited November 2022
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner
-
Review titled Superb as usual
Rated 5 stars out of 5
by Leonard Paul Marshall - Posted on 14 November 2022
Booster and flu jab over in a flash no pain or hassle easy peasy thanks to staff and DR Remedios and super service thanks
Visited November 2022
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner
-
Review titled Efficient, friendly caring
Rated 5 stars out of 5
by Chris C. - Posted on 06 October 2022
I moved to Malvern something over a year ago and am delighted with the efficient yet friendly care I have recieved. The telephone consultations have been brilliant, providing a high quality service faster and, presumably, to more patients. They also seem to make face-to-face consultations more readily available when the need arises. In short, just altogether excellent.
Visited October 2022
Review titled Whiteacres Medical Centre
Replied on 17 July 2024
Thanks for your kind words. I am pleased to hear about your good experience with our service. Dr Phil Thompson GP Partner