Whiteacres Medical Centre
Maple Road, Malvern, Worcestershire, WR14 1GQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful and fast response
Rated 5 stars out of 5
by Joe Riley - Posted on 07 March 2023
Returning home after a period abroad, I emailed my GP asking for guidance on how I might seek treatment for an ongoing ailment. He kindly arranged a phone interview so that he could do this, and did so within a few minutes. His treatment was efficient and fast, but also very courteous and sympathetic. Altogether a credit to his profession and to Whiteacres.
Visited March 2023
Review titled Whiteacres Medical Centre
Replied on 22 March 2023
Dear Patient Thank-you for taking the time to post this review, I will ensure that your comments are passed onto the GP and the Team. Kind Regards Jayne Merriman Practice Manager
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Review titled Best Practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Having lived in many parts of England & Wales and having been registered at many GP surgeries, we would certainly vote Whiteacres surgery our no.1 - from the receptionists & nurses to the GP’s themselves, we have always been extremely impressed and often say how does one Practice attract so many caring GP’s. Although we miss the early morning, physical queuing system we are fans of the morning telephone booking system, it’s been marvellous to be able to speak to a GP within a few hours and, if required, have been booked in for a face to face consultion too. We would recommend this Practice to anyone, wholeheartedly!
Visited March 2023
Review titled Whiteacres Medical Centre
Replied on 03 April 2023
Dear Patient Thank-you for taking the time to provide this feedback regarding the service you have received from our practice. All our staff strive to provide the best possible service and I know that they will appreciate these positive comments, I will ensure that they are forwarded to the team. Kind Regards Jayne Merriman Practice Manager
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Review titled Thank You
Rated 5 stars out of 5
by Lyn W - Posted on 06 April 2023
This is an outstanding Practice. From the moment you are seen you know you are in good hands. The Doctor really listened and I was looked after throughout my treatment. I have no hesitation in recommending Whiteacres Surgery. In these troubled times for the NHS it is good to value those who go the extra mile for us and give us such a great service. Thank you wishing the whole team a very Happy Easter.
Visited March 2023
Review titled Whiteacres Medical Centre
Replied on 03 July 2023
Dear Patient Thank-you for taking the time to submit your feedback regarding the service you have received from the Whiteacres Team. The Team will be pleased to read them, thank-you. Kind Regards Jayne Merriman Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Angela Tinnion - Posted on 01 March 2023
Yesterday was my first visit to Whiteacres and I was blown away by the service I received ! The atmosphere is very calm and friendly and I was seen so quickly and efficiently. I felt that my needs had been met and that I had been treated as an individual and not as a number . Thank you so much
Visited February 2023
Review titled Whiteacres Medical Centre
Replied on 02 March 2023
Dear Ms Tinnion Thank-you for taking the time to leave a review regarding our practice and the service you have received on your first visit, I will pass on your comments to the Team. Kind Regards Jayne Merriman Practice Manager
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Review titled Does the job
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2023
Came as what I thought was an emergency. Initial phone call handled well. Seen in good time. Dr pleasant and professional. Diagnosed and reassured.
Visited February 2023
Review titled Whiteacres Medical Centre
Replied on 28 February 2023
Dear Patient Thank-you for your review and taking the time to post positive feedback about the care you have received from Whiteacres Medical Centre. I will pass your comments onto the Practice Team. Kind Regards Jayne Merriman Practice Manager
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Review titled Wishing the receptionists are not too snappy !
Rated 3 stars out of 5
by Anonymous - Posted on 03 February 2023
I am not keen being having a telephone appointment with the g.p. because, I do not believe that a doctor can easily diagnosed a patient by having a telephone conversations and if your problem need to seen then, you have to sent a picture of it . It's sad to think of how many years of studying medicine you ended up diagnosing a patient over phone conversation and on the photos. But, worst of all is the attitude of the receptionists ! They maybe trained to be ubrrupt to any telephone calls that trying to get an appointment to the g.p but, the most degrading of all is when a receptionists asking you what is your problem that you need an appointment ( after waiting in a queue for over 30 minutes ) then, they have the audicity of saying no you can only see a nurse or worst, there is no appointments left for that day eventhough, you are on the phone since 8.30 in the morning and got connected by around 9 in which the receptionists to tell you to ring tomorrow because all appointments full for that day, with a very annoyed tone of why tou have to ring them. In my experiences the Whiteacre Medical Centre's receptionists are rude and unprofessional towards the parents. Since the pandemic this medical centre has gone down to the gutter. Nevermind seeing the pictures of quite a few g.p's proudly hang on wall at the centre but, to get an appointment, first, you have to pass all the annoyed tone of voice from the receptionist, then, you have to proved that whatever is your medical problem that you are dying from it ( heaven forbid ) before you are be given an telephone conversation appointment of whoever gp of that day.
Visited February 2023
Review titled Whiteacres Medical Centre
Replied on 28 February 2023
Dear Patient Thank-you for taking the time to post a review, we take all comments and observations posted seriously and will act upon where required. Since Covid the way practices operate have changed and are constantly under review, the majority of practices now use a triage system and our administration team follow a triage procedure as endorsed by the practice GP Partners. This procedure is aimed at assisting us to direct the patient to the most appropriate clinician/service, e.g. a patient may call with a issue that can be dealt with by a specialist first contact physio or treatment may be best picked up by our Advanced Nurse Practitioner instead of a GP. All patients booked in for a telephone consultation will initially have a discussion with the GP and if the GP feels the patient requires a face-to-face appointment then they will book in for a face to face appointment. Your comments regarding the receptionists and the appointment system are noted and will be discussed at the next practice meeting. Kind Regards Jayne Merriman Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Mrs m lunn - Posted on 27 February 2023
Been with this practice for a few years now never had any problems with appointments. Allways helpful receptionist and the doctors are fantastic. Highly recommend.
Visited February 2023
Review titled Whiteacres Medical Centre
Replied on 28 February 2023
Dear Mrs Lunn Thank-you for taking the time to review the service you have received from the Whiteacres Team, they are very much appreciated and I will forward them to the team. Kind Regards Jayne Merriman Practice Manager
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Review titled Outstanding General Practice
Rated 5 stars out of 5
by Brendan Young - Posted on 27 February 2023
I have had a number of contacts with Whiteacres recently and the care and communication has been outstanding. From the frontline Reception staff to the Clinicians, I have found everyone to be very helpful and responsive. Clinical consultations have been of a high standard and marked by attentive listening and excellent Shared Decision Making. I fully understand that telephone contact can take a while but I appreciate that the Reception staff are dealing with an increasing demand for Clinicians time. In addition excellent patient and people skills, the Whiteacre waiting area is very well managed and full of useful patient & carer information from local Voluntary Organisations which is organised in attractive displays. Since joining Whiteacres Practice in 2019, the standards of patient care and caring have been maintained ((even though the Pandemic!) I am proud to acknowledge that my wife an myself belong to Whiteacres Practice and you have been and continue to be an outstanding example of an excellent well led Primary Care practice.
Visited February 2023
Review titled Whiteacres Medical Centre
Replied on 28 February 2023
Dear Mr Young I wish to thank-you for taking the time to post such positive comments, I know that the staff will welcome this feedback and I will ensure that I share it with them. We are constantly reviewing our services and strive to provide the best possible care to our patients. Kind Regards Jayne Merriman Practice Manager
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Review titled Horrific practice
Rated 1 star out of 5
by Benjamin new - Posted on 05 February 2023
I haven’t been able to get through to sort my medication for over a month now and thanks to them I’ve got a lot worst they’d normally sort it over phone and so I rang for more meds and a woman said to do it online and I tried for weeks couldn’t do I so I’ve rang everyday for over a week to sort it and can’t get through
Visited January 2023
Review titled Whiteacres Medical Centre
Replied on 28 February 2023
Dear Patient I am sorry that you have not had a good experience on this occasion when trying to contact our practice. With regards to your prescription request there are several ways you can order a repeat prescription: • You can send an email to whiteacres.prescriptions@nhs.net • You can fill in a prescription request form and post it in our prescription box at the surgery. • Set up an account on Patient Access https://support.patientaccess.com/registration/create-a-patient-access-account • Set up an account on NHS App https://www.nhs.uk/nhs-app/ I hope this information will assist you with any further prescription requests. Kind Regards Jayne Merriman Practice Manager
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Review titled Online booking
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
I used the new online booking service, it was simple and easy. I was reviewed quickly and able to book an appointment for the next day. Swift and effective service at the surgery as well, very impressed!
Visited January 2023
Review titled Whiteacres Medical Centre
Replied on 03 July 2023
Dear Patient Thank-you for posting these positive comments regarding the new appointment system, our Team will be pleased to know that you have had a good experience of this system, I will ensure that they see your feedback Kind Regards Jayne Merriman Practice Manager