Whalebridge Practice
The Whalebridge Practice, Swindon NHS Health Centre, 1 Islington St, Swindon, Wiltshire, SN1 2DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone not answered
Rated 3 stars out of 5
by John boy - Posted on 04 May 2024
I tried phoning a various times of day for a week before it was answered. It rang and rang then cut off or was engaged. When I picked up a prescription I chatted to pharmacist about it. Was asked which doctors. When I told her she said its common with this practice. I think its either a lack of people in reception or lack of computers or space. The people at the practice are great nurses doctors receptionists. However I was taught to only let phone ring a maximum of 3 time before its answered.
Visited April 2024
Whalebridge Practice has not yet replied.
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Review titled Pharmacist don't know what their doing and wasting time
Rated 1 star out of 5
by Andy - Posted on 16 March 2024
I came to pickup my wife's prescription before 6pm and spoken to the counter pharmacist and was told that it will be 10mins, I noticed there were 3 other prescriptions behind her waiting to be collected. So I went outside for fresh air and came back in in 10mins, the same counter pharmacist told me it wouldn't be long, so I waited further 15mins and then the girl in the counter pharmacist happens to check the the 3 prescription behind her which had not been touched and in the same position as it was 25mins ago and she then hands me my wife's prescription. I was extremely mad and wanted to ask the counter pharmacist why was it just sitting there when she could of checked earlier and handed to me instead of waiting 20mins for nothing. But instead I remained calm and quite as I was fasting and didn't want to ruin my day. Please look into this pharmacy as some of the staff members keeps rolling their eyes when patients comes in and telling some patients the pharmacy closes at 6.15pm when it should be open until 6.30pm.
Visited March 2024
Whalebridge Practice has not yet replied.
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Review titled Do not answer calls
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
Hi This month lately since 13th march i have been ringing whalebridge for an appointment for my toddler no answer!! 30 calls !! I mean what do the receptionist do ? Whatare they there for? Its redicilous how they behave with patients! Its open till 6.30 but no appointments available so what are they open for til 6.30?can’t manage to get an appointment if u call even at 9 am ..all they reply is call tomorrow or go to emergency services!! I mean like what the act ¥$#% !! Go to emergency service’s there you are seated for 4 -5 hrs !! Its a joke Rubbish receptionist pathetic… if it was one of their families i dont think the calls would be neglected!! I wish they come across what they put people through…
Visited March 2024
Whalebridge Practice has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by W Smith - Posted on 02 February 2024
They still run the 8am phone scramble. 38/40 attempts it is engaged. 1/40 attempts the phone rang and rang and was not answered. 1/40 last attempt the phone rang and rang and then the call was terminated by someone at the other end. Why are these people being paid?
Visited February 2024
Whalebridge Practice has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Vania Seabra - Posted on 01 November 2023
I have been calling for the last 3 days since 7.58 am , and it's always busy, and it does ring no one answers . Went to the Walebridge practice and was told to call at 8am , when I said they never answered, was told to go there at 8am . If we need to fo there , then why say we can call at 8am? Will definitely register my mum somewhere else, service here is really bad
Visited October 2023
Whalebridge Practice has not yet replied.
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Review titled Awful treatment of a possible cancer patient
Rated 1 star out of 5
by James - Posted on 14 October 2023
My wife sat there waiting for her stitches to be taken out. She was told to just go through. She then sat there for two hours until she was told she had missed her appointment. (Despite being sat there) when she explained there was a mix up The nurse refused to take the stitches out. My wife is now at home in tears she is worried as the wound around the stitches looks angry but not we have have to wait until Monday to try and book another appointment. Dunno how much longer she will have to wait
Visited October 2023
Whalebridge Practice has not yet replied.
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Review titled Reception
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
This surgery has gone down hill so much over the years . Was called in for appointment by reception for following day ,managed to get time off work and be able to work extra following day ,only to arrive and find reception and given me the wrong time . They did not try to resolve this situation for me , only doing what they always say ,see a pharmacy ,even though it was thereselves who arranged the appointment ,and rang me complete waste of time .
Visited October 2023
Whalebridge Practice has not yet replied.
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Review titled Gone down himl
Rated 1 star out of 5
by Sarahjane Nichols - Posted on 19 September 2023
I've been with Whalebridge my whole life I can't get through for an appointment, I need my B12 injection and its so late now. When I finally get through to the phone actually ringing, noone answers!. Also I got a letter saying I missed an appointment when I was there for 45 mins!! I was 6 minutes late and I rang from upstairs to let them know! I'm also classed as disabled
Visited September 2023
Whalebridge Practice has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Mrs P Rebello - Posted on 13 September 2023
Very poor service.trying from morning 8.00 phone is coming engaged.or if it ring no one picks up.its not we have free time here to call them . because we are not feeling well that is why we call them to take treatment or appointment.very disappointed.
Visited September 2023
Whalebridge Practice has not yet replied.
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Review titled Need routine appointment
Rated 5 stars out of 5
by Teresa Rogers - Posted on 14 September 2023
Beeb phoning for a few days sometime 200 plus times at 8 in morning eventually get a answer ans allways no appointments left unfortunately I don't have the luxury of being on phone at 8 every morning to try and get a appointment and no I don't need to go urgent care about time routine appointment cam be made I advanced
Visited September 2023
Whalebridge Practice has not yet replied.