Westseven GP
20 Church Road, Hanwell, London, W7 1DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful, caring practice.
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
Receptionist was very helpful when I rang in the morning, and having asked what the problem was they were able to offer an appointment that morning. Gp was very good and assessed problem and appropriate medication and gave advice. The whole thing was stress free and easy, which is what you need when you feel unwell. Along with seeing the GP/appropriate health care person face to face, I have used eConsult and Telephone Appointments in the past and find the practice equally responsive in dealing with these. I am so thankful to be a patient at this practice.
Visited March 2023
Review titled Westseven GP
Replied on 21 March 2023
Dear patient Thank you for taking time to feedback. I will share this with staff who will be motivated to continue to deliver exceptional service with such a positive and uplifting review. Kind Regards WestsevenGP
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Review titled Name taken out second time
Rated 1 star out of 5
by Preeti - Posted on 10 March 2023
This instance is happening for the second time !! Received a letter from surgery that my name is no longer with them as I do not come under the catchment area. It was a shock as this was resolved for me previously and has come up again. What is strange that my partner and other family members are still on the records and somehow just my name is out. The receptionist was very incompetent of giving any valid reasons for this and I am very appalled with the non professional behaviour. I have been with this surgery for past 8 years and suddenly it’s just my name being cut off and no other family member is receiving out of catchment area letter. I even emailed the surgery but unfortunately for a vague response and did not help. I am really appalled with this.
Visited March 2023
Review titled Westseven GP
Replied on 17 March 2023
Dear patient Thank you for your feedback. Our records shows that letter went to all the family members and explained the reason. Receptionists are not incompetent but followed the protocol and tried to help you with clear response. Thank you for leaving a review and wish you all the best for future. Kind Regards Westseven team
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Review titled Bad Experience
Rated 2 stars out of 5
by Anonymous - Posted on 06 January 2023
Called the surgery to book my elder daughter’s appointment and was told her name and mine is no longer with the surgery as we do not come under the catchment area. It was a shock as I had not received any letters or phone calls advising me of that. What is strange that my partner and younger daughter are still on the records and somehowI and my elder one’s name is out. The receptionist was very incompetent of giving any valid reasons for this and I am very appalled with the non professional behaviour. I have been too my to this surgery for past 8 years and suddenly 2 members of the same household are not in the catchment and rest of the members are. Very strange. Won’t even let me speak to a doctor !
Visited January 2023
Review titled Westseven GP
Replied on 09 January 2023
Dear Patient Thank you for your review of WestsevenGP. I apologise for the service you have received. Could you please ring the surgery and book an appointment with me so we can resolve this asap or leave your name and contact number with reception and I will call you back. Kind Regards Madhu Hampal Practice Manager
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Review titled very considerate care
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2023
The GP that I see at this practice has been very thorough and considerate in treating what is a long term condition that can be quite difficult to manage. I have appreciated how responsive and also how helpful his advice and recommendations have been.
Visited December 2022
Review titled Westseven GP
Replied on 17 March 2023
Dear patient Thank you for your feedback and appreciate your time for leaving a review. Its always good to know that you are receiving a good care and service at the surgery. Kind Regards Westseven team