Westseven GP
20 Church Road, Hanwell, London, W7 1DRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Westseven GP.
Reviews
-
Review titled Supportive and responsive
Rated 5 stars out of 5
by Stuart D - Posted on 08 August 2023
The nurse responded empathrtically to my anxieties and clarified some of the more technical language relating to my condition. She was efficient and professional. There was no sense of her wanting to move on to the next patient. Excellent.
Visited August 2023
Review titled Westseven GP
Replied on 14 August 2023
Dear Stuart Thank you for your feedback. I will pass this on to the nurse who will be happy to hear this. I am please to hear that you felt looked after. Kind Regards M Hampal Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Eleni Christodoulaki - Posted on 21 June 2023
I have the best experience from everyone. I recommend you to my friend and he is happy saying that you are doing the best. I want to thank the lady l went for my blood test on Tuesday the 20th of June 2023 second floor appointment 12.20. She was so polite, patient, helpful, smiling (which is very important to me) and professional.
Visited June 2023
Review titled Westseven GP
Replied on 26 June 2023
Dear Eleni Thank you for your feedback. I will pass this on to our HCA. We are please to hear that you received good care. Kind Regards Madhu Hampal Practice Manager
-
Review titled Great local based practice
Rated 5 stars out of 5
by Mart - Posted on 10 June 2023
Great gp and support staff. Clean and welcoming surgery Good location. No need for parking, which isnt available but Accessible with local transport
Visited June 2023
Review titled Westseven GP
Replied on 12 June 2023
Dear Mart Thank you for the kind reviews which is appreciated by the entire team. Kind Regards M Hampal Practice Manager
-
Review titled Responsive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2023
An engaged, caring and genuinely attentive medic who responded with tact and sensitivity to my anxiety. Left feeling informed and reassured
Visited June 2023
Review titled Westseven GP
Replied on 26 June 2023
Dear Anonymous Thank you for your feedback. We are please to hear that you received good care and felt looked after. Kind Regards Madhu Hampal Practice Manager
-
Review titled Lovely experience
Rated 5 stars out of 5
by Damallie Kisosonkole - Posted on 29 June 2023
I have been seen by my doctor or any other doctor on duty at the time l have been given. Everytime l needed to see a doctor, l have been lucky to have an appointment. During all the times l have come to the surgery, doctors have been very helpful in advising me with problem l had at that time. People working at the reception desk have been very welcoming. If l asked any question about my appointment, they have helped me to get the correct information. It has been and is still lovely to attend Hanwell Health Clinic.
Visited June 2023
Review titled Westseven GP
Replied on 14 August 2023
Dear Damallie Thank you for your feedback. I am pleased to read that you have received a good care from both our doctors and reception staff. It always good to hear positive comments which will motivates staff to work even more harder and continue to provide an excellent service. Kind Regards M Hampal Practice Manager
-
Review titled Fantastic service!
Rated 5 stars out of 5
by Sandi - Posted on 24 May 2023
Saw a lovely lady doctor yesterday afternoon. Referred for X-ray and attended at 9am this morning. GP texted me the result 5 hours later. So pleased to have these guys looking after me. Thank you!
Visited May 2023
Review titled Westseven GP
Replied on 12 June 2023
Dear Sandi Thank you for your kind feedback which I am very happy to share with the team. Kind Regards M Hampal Practice Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2023
This surgery is really great so efficient The doctors are swift to act and all the staff are very professional even when it’s like a mad house in reception It’s very handy having so many NHS services in one place Shame the building can’t be larger on the top floors
Visited May 2023
Review titled Westseven GP
Replied on 29 January 2024
Dear Anonymous Thank you for taking time out to provide us a feedback. It has been passed to the team who appreciate this very much. Kind regards M Hampal Practice Manager
-
Review titled Systems in office inefficient
Rated 3 stars out of 5
by Anonymous - Posted on 05 May 2023
Called for an appointment at 8:00 am on 4th. Pressed option for called to be returned as I was 15th in the queue. Didn't receive a call back. Repeated the process at 8:20 am. No callback. As it was necessary, I received a prescription called and waited for 55 minutes, only to be told I needed to call again at 8:00 the next day. Called the next day. I asked for an online appointment which I got. I received a message saying my prescription was available to be picked up at 12.05. I cycled to my chosen pharmacy at 4:45. The pharmacist told me the prescription had been sent, but they were unable to give it to me as it needed a doctor's signature. Waited at the pharmacy for an hour, and still no signature or prescription. Two questions - why didn't I get a call back from the 8 am calling queue? Why was I informed my prescription was ready when it wasn't?
Visited May 2023
Review titled Westseven GP
Replied on 10 May 2023
Dear patient Thank you for your feedback and sorry that you had a bad experience. All patients receives a call back when they selected the call back option but it will put you back on the system if you repeat the process. It is best to wait for your turn. When prescription sent to the pharmacy it has already been authorised and signed by the doctor. If you would like to talk this further then please call the surgery and book an appointment with me. Kind Regards Madhu Hampal
-
Review titled Very caring and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I have had excellent care from the doctor at this practice. He is very caring and kind. In my experience they are very quick at responding to online requests by phone, or making a face to face appointment if required. I am very happy to be with this practice, and would recommend them to anyone.
Visited April 2023
Review titled Westseven GP
Replied on 12 June 2023
Dear Patient Thank you for your comment. We are pleased to read that you are receiving a good care from your surgery and we endeavour to continue with this in the future. Kind Regards M Hampal Practice Manager
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
Abominable service! West Seven surgery used to be one of the best in London. However, the quality of service went massively downhill. I don't know what happened but it's really poor now. Very rude and untrained receptionists. I was given a face to face appointment for 9:30, only to be called by the GP 10 minutes before the time and as I missed the call, I was only rebooked for one month later, desire suffering from a serious chronic illness and in desperate need to see a GP. I'm 100 per cent sure the appointment was face to face, not over the phone. I've got a text confirming the 9:30 appointment and came to the surgery but wasn't seen. I felt let down and poorly treated. What a shame that such a good surgery is now a shadow of itself.
Visited March 2023
Review titled Westseven GP
Replied on 24 March 2023
Dear Patient Thank you for your feedback. I am sorry to hear this. Please do get in touch with me and we can discuss this further. Kind Regards Madhu Hampal Practice Manager