Wentworth Medical Practice.
38 Wentworth Avenue, Finchley, London, Greater London, N3 1YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding - doctor and booking service
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2022
I visited this practice today after finding a worrying lump. I filled in the e-consult in the morning and received an appointment for the same afternoon. The doctor I saw was reassuring and kind - absolutely the kind of service that was needed at the time. She listened to my concerns and dealt with the issue professionally but with kind consideration that really made a worrying experience so much better.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 07 November 2022
Dear Patient Thank you for taking the time to post such a positive review. I will ensure your feedback is sent to the practice staff. Kind Regards Katrina Collins Practice Manager
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Review titled Lack of Appointments
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Although Staff have been polite and professional, I fail to understand why it is so difficult to make an appointment more than a week in advance. Those that work, often cannot attend with such short notice, and call wait-times have been between 45-70 minutes. This needs to change, otherwise acute problems will develop into chronic or severe conditions, costing the NHS more in the long run.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 21 November 2022
Dear Patient Thank you for taking the time to provide feedback. I am sorry you feel it is taking too long to provide patient access. Primary care in general is experiencing. GP appointment demand is currently outstripping capacity in many surgeries however we are currently recruiting more reception and clinical staff to help with this. The use of e-consult is helpful and these are utilised by clinical staff on a daily basis. Please do not hesitate to contact one of the Practice Managers should you require any further help. Kind Regards Katrina Collins Practice Manager
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Review titled Great customer service
Rated 5 stars out of 5
by Lara Goldhill - Posted on 28 November 2022
This practice are so responsive - with a fantastic triage system and will be especially helpful in finding an appointment for my children if ever they need to see a doctor
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 29 November 2022
Dear Ms Goldhill Thank you for taking the time to post such a positive review of our services. Kind Regards Katrina Collins Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
Every time I go, I am greeted with courtesy and kindness. Nothing is too much trouble. Lovely people, great surgery.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 21 November 2022
Dear Patient Thank you for taking the time to post a positive review which is much appreciated by the practice staff. Kind Regards Katrina Collins Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
Every time I go, I am greeted with courtesy and kindness. Nothing is too much trouble. Lovely people, great surgery.
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 21 November 2022
Dear Patient Thank you for taking the time to post such a positive review which will be shared with staff. Kind Regards Katrina Collins Practice Manager
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Review titled Great gp
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
Really nice experience, maybe I was lucky because I got to see a doctor within an hour from my initial phone call, the receptionist staff were very helpful
Visited November 2022
Review titled Wentworth Medical Practice.
Replied on 28 November 2022
Dear Patient Thank you for taking the time to post a positive review which will be shown to all staff. Kind Regards Katrina Collins Practice Manager
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Review titled Wonderful practice!
Rated 5 stars out of 5
by Donna King - Posted on 19 October 2022
I tend to avoid going to the doctor unless I really, really need to. Recently I had a cold. No problem, I can handle that with over the counter meds. But after a week of my cold and sore throat getting worse, I also ended up with an ear infection. At this point I knew that I probably needed antibiotics. I called Wentworth Medical Practice, expecting to be told that I could have an appointment in a week or two and really just planning on suffering until then. I was told, and I quote, 'No darling, this is urgent.' I nearly cried. Within the hour I had antibiotics and was on the mend. Big, huge thank you to the wonderful people at Wentworth!!!
Visited October 2022
Review titled Wentworth Medical Practice.
Replied on 19 October 2022
Dear Ms King Thank you for taking the time to leave such a positive review for our practice. I will ensure all staff are aware which will be fantastic for morale. Kind Regards Practice Manager
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Review titled Worst Practice in Barnet
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2022
No words can adequately express how angry I am with the service provided by Wentworth Medical Group, which includes the Finchley and Hendon branches and is also known as Audley Medical Practice. If it were possible, I would give them a rating of 0 stars. I've called Wentworth several times to attempt to make an appointment at the precise moment it opens, and each time I've been told that, for instance, my appointment is at 12pm, I patiently wait hours and postpone plans to wait for a call from the doctor, but there has never been a response. I'm furious and appalled at the service at this repulsive establishment. I've called multiple times and waited while listening to that repulsive melody for 20 minutes for them to finally pick up and hang up on me; when they do, they answer obnoxiously. The staff here is incompetent and needs to be thoroughly reviewed by the NHS. It's almost like they are taught to be obnoxious!
Visited October 2022
Review titled Wentworth Medical Practice.
Replied on 24 October 2022
Dear Anonymous Patient I am very sorry that you appear to have had such a negative response trying to contact the surgery. Please contact me directly at the practice and I will do my best to help you. Kind Regards Katrina Collins Practice Manager I
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Review titled Good doctors, really bad practice
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
Almost impossible to see a doctor when you need it and the staff is usually unhelpful. I am currently over the phone waiting for someone to answer my call, I have been waiting for more than 40 minutes as the online consultation is not working which happens very often. Once you fill the online consolation, there is a message saying someone will contact you within 48 hours but that rarely happens and you end up have a phone appointment with the doctors few days after. The only positive from the practice are the doctors, always good and keen to help you (if you are lucky to see one!)
Visited September 2022
Review titled Wentworth Medical Practice.
Replied on 19 October 2022
Dear Anonymous Thank you for taking the time to post a review. I am sorry you have felt this necessary. It is difficult to investigate your comments without your name, dates and times of your subject. Please feel free to contact me at the practice to clarify details. I can confirm that all phones lines are answered where possible within the appropriate timescale and online consultations are reviewed and escalated to a clinician on a daily basis. Thank you for your positive comments regarding our clinicians which will be passed on to them. Kind Regards Practice Manager